Kevin Hubert

Great service, I brought my laptop to work while waiting. They have an office chair and a desk which is great. They have an office chair and a desk which is great. More

by ALFREDOARRIOLAJR Verified Customer Verified Customer

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by Jennifer Parenti Verified Customer Verified Customer

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The service was nice and the person was very friendly. It was a nice experience overall. It was a nice experience overall. More

by LCURRID28 Verified Customer Verified Customer

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Long overdue review. The service advisor "Marina" was nice over all, but also overall she didn't really seem to have much actual experience with the cars as opposed to ha The service advisor "Marina" was nice over all, but also overall she didn't really seem to have much actual experience with the cars as opposed to handling the paperwork part. In my experience, most service advisors don't have any idea what they are talking about, and they just repeat whatever the actual mechanics tell them lol. She suggested I use their credit line partner (Sunbit) to help cover costs I couldn't cover all at once, but she wasn't fully aware in how the process worked for obtaining said credit. It was a nightmare situation. Even though I was only approved for a measly stupid $400, they still required a down-payment of almost HALF of that $400. Not to mention, the advertisement on HER DESK said the down-payment would be no more than 20% of the cost. My downpayment was almost 40%, and it was non-negotiable. That is a scam, and when I brought up my concerns her only rhetoric was "that has nothing to do with Dirito Bros". Marina, that is not the way to respond to a customer having concerns over a product YOU are offering. YOU choose to do business with Sunbit, so ultimately it DOES have everything to do with Dirito bros. The car ended up being ready the same day, but close to closing time. Obviously I'm not in the area, but the kicker is, Marina needed me to complete additional Sunbit documentation because "the worker who comes in Saturdays has no idea how Sunbit works". Excuse YOU?? You mean to say Dirito bros is TOO LAZY to simply train that worker and show him how to do Sunbit so that the customer is not inconvenienced??? xxx! I had to rush to make phone calls to Sunbit and make sure the process was complete within 10 min of closing time of the Dirito Service department, because there was an issue with them accepting my debit card. All in all, it was a headache to deal with. Nonetheless, the services seemed to be done accurately so that's what's important. Although there were some things she completely forgot about, such as getting me an estimate on a wheel panel that was falling off. Customer service needs to be better, and they need a new credit line/finance company. Sunbit is a scam. More

by DELAJOHN_90210 Verified Customer Verified Customer

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Do not know why they would NOT wash my car after service, especially since we asked multiple times especially since we asked multiple times More

by pat_art Verified Customer Verified Customer

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Service advisors are very helpful, attentive and the work is good. They keep me well informed. The dealership is in a great location, too. is good. They keep me well informed. The dealership is in a great location, too. More

by GEORGEOLIVERHOSS Verified Customer Verified Customer

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Well i had a good experience with Dirito brothers walnut creek VW and excellent customer service creek VW and excellent customer service More

by SAMSONCHAULO04 Verified Customer Verified Customer

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Every visit is smooth. From greeting to service the staff is friendly, efficient and respectful. My VW purchases will always be at Dirito Brothers. From greeting to service the staff is friendly, efficient and respectful. My VW purchases will always be at Dirito Brothers. More

by cindergo Verified Customer Verified Customer

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Always a great experience when going in for service, customer friendly and quick. and close by. customer friendly and quick. and close by. More

by JENNIFER.CASTELLON Verified Customer Verified Customer

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Great service and communication is on point. With updates and fast repair service. Great price. With updates and fast repair service. Great price. More

by westhyphy4 Verified Customer Verified Customer

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