Kevin Hernandez

Service on car was prompt and thorough. I appreciated them checking out other items that needed attention! Everyone was courteous and friendly!! Great dealership!! Thank you all!!! I appreciated them checking out other items that needed attention! Everyone was courteous and friendly!! Great dealership!! Thank you all!!! More

by MOMRN75 Verified Customer Verified Customer

Report | Print

Mr Kevin Hernandez is extremely knowledgeable. BMW of Orland Park is overall a good facility to service your vehicle. Vince did offer a loaner which was also helpful! Thanks to an excellent team. BMW of Orland Park is overall a good facility to service your vehicle. Vince did offer a loaner which was also helpful! Thanks to an excellent team. More

by Ragsdale Verified Customer Verified Customer

Report | Print

Can't say enough positive things about the whole experience. Kevin "listened" to my explanation of the problem I was experiencing with my BMW and within 15 minutes after my arrival and check in (by experience. Kevin "listened" to my explanation of the problem I was experiencing with my BMW and within 15 minutes after my arrival and check in (by the way, I was a walk in...........no set appointment), Kevin had come back telling me and SHOWING ME (via a picture) that they had identified the problem and it would take about 90 minutes to repair. Promises made...............Promises kept! They fixed the problem and I was on my way. 5 Stars to Kevin and Ziegler Service Department! More

by STEPHEN.DOLPH Verified Customer Verified Customer

Report | Print

No pressure service experience. Time spent was efficient. No surprises. Pleasant experience. The video from the service tech was well received. Time spent was efficient. No surprises. Pleasant experience. The video from the service tech was well received. More

by YOHAN1968 Verified Customer Verified Customer

Report | Print

They always go above and beyond. Love them. Very fast and informative also. Very happy Love them. Very fast and informative also. Very happy More

by JAMIE.RICE1889 Verified Customer Verified Customer

Report | Print

A fantastic group of people! !! Professional and personable — like family!!! From the managers, sales people and the receptionists, to all the guys and a girl once upon a time McK !! Professional and personable — like family!!! From the managers, sales people and the receptionists, to all the guys and a girl once upon a time McKayla (miss her) they all do a wonderful job!!! More

by WRN Verified Customer Verified Customer

Report | Print

Recall brake service done promptly and efficiently. All done in half a day. Courteous and helpful service staff. Nice loaner process. Everything went smoothly. All done in half a day. Courteous and helpful service staff. Nice loaner process. Everything went smoothly. More

by PAUL.P.MORGAN Verified Customer Verified Customer

Report | Print

My experience at BMW in Orland Pk was what a persons expectations would be. Very friendly professionalism, timely service, and customer care was first. expectations would be. Very friendly professionalism, timely service, and customer care was first. More

by TUCEK671 Verified Customer Verified Customer

Report | Print

As I walked in I was addressed and assisted. My wait time was minimal and the service was good. My wait time was minimal and the service was good. More

by MZTAKIA88 Verified Customer Verified Customer

Report | Print

Took my car in for a recall. It was easy to Make an appointment. The car was washed and ready when promised. It was easy to Make an appointment. The car was washed and ready when promised. More

by Debra Verified Customer Verified Customer

Report | Print