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Kevin Bicknell
Kevin Bicknell at Klamath Falls Toyota

Kevin Bicknell

Service Advisor

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.8
94 Reviews
4.8

94 Reviews

Write a Review

Industry Experience

12 yrs, 5 mos

94 Reviews of Kevin Bicknell

January 30, 2025

Dealership Rating
Employee Rating

Took 2 hours for them to change my oil How long is it supposed to take for an oil change More

by ASHLEYANDREWT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Snipes, Albert McLing, Juan Maldonado

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January 24, 2025

Dealership Rating
Employee Rating

Excellent Service and Communication. Friendly people! Great Selection! Not pushy Sales! Very Happy with our used Jeep! More

by LDBUG21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Jan 26, 2025

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 21, 2025

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Employee Rating

The Best - personal, professional, perfect! A joy to do business with, again and again! Thanks! More

by NONE23h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Jan 22, 2025

Klamath Falls Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 21, 2025

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Employee Rating

My favorite place to get my oil changed and I appreciate the way the mechanics send a video showing the undercarriage especially if they see any issues. More

by michael.r.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing , Martinez also 5 stars

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Jan 21, 2025

Klamath Falls Toyota responded

Thank you so much for your excellent review, Michael! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 20, 2025

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Employee Rating

I really appreciate that the mechanics video the condition of your vehicle and show you if they do find any leaks under the carrige, The check in and out process is smooth and polite. My favorite More

by michael.r.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing , Fernando Martinez 5 stars

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Jan 21, 2025

Klamath Falls Toyota responded

Michael, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Klamath Falls Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 10, 2025

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Employee Rating

Very courteous, let you know what needed to be done and caring. I would recommend. More

by Tmcnmr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 10, 2025

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Employee Rating

Always friendly, nice efficient. I’m the way it’s never very long! Able to ask my questions and get the answers I need More

by Toria.mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Jan 10, 2025

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 10, 2025

Dealership Rating
Employee Rating

We love Klamath Fall Lithia, their service is always top notch, they are friendly, answer all questions, and are excellent to deal with. More

by MACFISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Jan 10, 2025

Klamath Falls Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 10, 2025

Dealership Rating
Employee Rating

Great service! Quick to get my car in and great communication starting with the mechanic all the way up to the service center clerk. I’m never disappointed! More

by hollyspaghetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 10, 2025

Klamath Falls Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 10, 2025

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Employee Rating

Great service. Friendly staff, prompt and efficient. They even send you a video of your vehicles progress during the Service. More

by sherinikole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Jan 12, 2025

Klamath Falls Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Klamath Falls Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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