Ken Gallagher

Last year(2023), I and my son decided to try leasing the car first, before buying. The sale person Gary Baumann provided us with an excellent service, so we started driving the brand new car from April 26t car first, before buying. The sale person Gary Baumann provided us with an excellent service, so we started driving the brand new car from April 26th. However, in about 1 month, we were so surprised to hear the strange noise like whistle and some smells coming out when heating or air conditioner were on. I called the service and was transferred to Ken, with whom I made a check-up appointment. Nothing was found at that time. But, unfortunately, the issue was becoming worse, and I called the service again. They wanted me to drive with someone, which did not make a sense at all: I am not a specialist and explained that the noise comes and goes, and it is difficult to say when it will be be heard again...They also checked for the smell and said that all is okay. I left again, but had to bring the car to service a third time, and brought my son as a witness. Ken and other person from the office, who introduced himself as a manager(I did not see him, however, among any managers on pictures), started blaming me and pointing out that this car is not for me, I have to give it back and that , nobody, except me ,complained about anything.They spoke in a humiliating, offensive manner to us, instead of offering any resolution, because the issue is still there. Today, on 05/30/24, I came for a complimentary car wash offered to me in the card I received by mail due to my B"day.. I made an appointment in advance for 9:30 am and was there on time. I also have mentioned, that when I will bring my car for tire rotation (at 6,000 miles), I still want them to check again for the cause of noise which never disappeared and smell is still present. He started screaming at me that nobody will do anything for me, and this topic is closed. Also, as he said, he does not want to talk to me, or serve me anymore, and gave me the voucher for a free service at the car wash down the road, instead of service at a dealership.Another person, Jerry, who called himself manager as well, started talking to me the same offensive way. I asked for the owner's Mr. Paul Caravel's contact information, but he refused to provide. I left and visited the car wash from the voucher they gave me, however, did not risk to leave my car there and brought both voucher BD invitation back to Jerry and suggested they can wash their car there for free themselves, instead of me. I am retired senior, during my life I owned and drove a different cars , including more expensive , such as Mini, Toyota, etc. I never complained about any issues with the cars and was so happy with a fully respectful and caring services at a dealerships. The service I received at the Subaru in Norwalk, is outrageous, comparable to the Dan Perkins in Milford, with whom I was already in contact. Hopefully, the owner will see my message and will take some measures to resolve the issues to a full customer's satisfaction, as it supposed to be. More

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We are a Subaru family! Returning to the dealership in its new convenient Norwalk location on Rt. 7 was a great experience. Salesman Gary Baumann was terrific - excellent Returning to the dealership in its new convenient Norwalk location on Rt. 7 was a great experience. Salesman Gary Baumann was terrific - excellent advice, helpful, easy going. And I found the car I wanted right on the lot! All couldn't have been better! (And I LOVE my 2024 Forester!) Thank you, Gary! More

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Ken was so helpful and communicative. The team at Garavel were upfront about some oil pan issues, and not only fixed said issue, but gave me a loaner for the day! Such a great experien The team at Garavel were upfront about some oil pan issues, and not only fixed said issue, but gave me a loaner for the day! Such a great experience. Ken was AWESOME! I will absolutely be coming back to work with Ken again in the future. More

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We have had excellent sales and service at Garavel Subaru. They always exceed our expectations and will purchase our next Subaru here Subaru. They always exceed our expectations and will purchase our next Subaru here More

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