Ken Delk | Page 24

Best experience I ever had purchasing a new vehicle. Westlake BMW provided a supportive and comfortable environment during the delivery of my new car. I felt like the entire staff was there just for me. Westlake BMW provided a supportive and comfortable environment during the delivery of my new car. I felt like the entire staff was there just for me. I was greeted by the manager at the door and attended to throughout the process. Every employee from the manager and finance manager through the BMW genious was friendly and accommodating. I highly recommend BMW if Westlake. More

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Found my car on the web, got exactly what was advertised!! 2014 BMW 428i AWD Convertible, I saw it on their website 5/23, texted them, was there the next day, 5/24, took a cruise through Westlake Ohio and purc 2014 BMW 428i AWD Convertible, I saw it on their website 5/23, texted them, was there the next day, 5/24, took a cruise through Westlake Ohio and purchased it that day. Incredible ride, less than 11,000 miles, a real eye catcher. Ken Delk was extremely professional and very helpful! Kudos to Justin as well for helping my wife understand all the electronics. I will definitely shop here again the next time I am looking for a beautiful car. More

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Easy Doing Business With I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always been treated professionally. When I went to buy my BMW off lease, they took it through the Certified Pre-Owned (CPO) process, and offered me an excellent rate on my purchase. I have literally been at other dealerships for hours negotiating. Not here. No haggles, great service. More

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Great and fun Staff was helpful but also joked with us to make it a great experience. Upgraded us to a higher end vehicle to meet requirements we had but still very Staff was helpful but also joked with us to make it a great experience. Upgraded us to a higher end vehicle to meet requirements we had but still very respectful of my budget More

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Trade in my lease I had a great experience with my sales person, Ken Delk on my trade-in of my 2015 X3 to my new 2018 X4. He was prompt, thorough, and honest. He made I had a great experience with my sales person, Ken Delk on my trade-in of my 2015 X3 to my new 2018 X4. He was prompt, thorough, and honest. He made me feel very comfortable. I also wanted to comment on my experience with Justin Niedzwiecki, my BMW Product Genius. He was thorough and very supportive while I learned some nice features. Great job for both gentlemen that I was working with at the dealership! I would be remiss if I did not comment that my paperwork process went very smoothly with Mike Niedzwiecki also. Thank you BMW for hiring and training great people! More

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535ix My lease was ending on a 535ix 2015. BMW Westlake proactively helped walk me through options of leasing a new 540ix, buying my lease out right, and My lease was ending on a 535ix 2015. BMW Westlake proactively helped walk me through options of leasing a new 540ix, buying my lease out right, and providing various options of the buying process. They helped get the lease car Certified and the process was very easy. More

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Simple, uncomplicated experience Lease was coming up, Ken reached out with the perfect new car - made the process simple and efficient - my 6th BMW from Ken and BMW of Westlake. I co Lease was coming up, Ken reached out with the perfect new car - made the process simple and efficient - my 6th BMW from Ken and BMW of Westlake. I couldn't be more impressed with how easy the team at BMW of Westlake made the process. Thanks! More

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excellent experience KenDelk was very easy to deal with. He is a consummate professional, active listener and focused. I expect to buy additional vehicles from ken in the KenDelk was very easy to deal with. He is a consummate professional, active listener and focused. I expect to buy additional vehicles from ken in the future More

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New work vechicle Had an enjoyable time, picking up my new work vehicle. Ken Delk made the experience outstanding. They worked me in on a very busy day. Had an enjoyable time, picking up my new work vehicle. Ken Delk made the experience outstanding. They worked me in on a very busy day. More

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Great support and service Service was awesome. Ken did a fantastic job of meeting my needs. He was patient and extremely helpful. Nate was awesome explaining my car's new feat Service was awesome. Ken did a fantastic job of meeting my needs. He was patient and extremely helpful. Nate was awesome explaining my car's new features. And as always Jim and Brittaney make service a breeze. More

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