Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

Contact Me
4.7
520 Reviews
4.7

520 Reviews

Write a Review

520 Reviews of Ken Brown

June 04, 2025

Dealership Rating
Employee Rating

Friendly, organized and efficient Great overall experience They kept me apprised of the progress and called, as promised, when completed. More

by KKCURRY8
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Report | Print
Jun 05, 2025

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

June 03, 2025

Dealership Rating
Employee Rating

Ken was very nice. They were fast and explained all the details in a professional way. More

by Mcan2113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 03, 2025

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

June 02, 2025

Dealership Rating
Employee Rating

Awesome improved staff and location ; customer since 1994 Agnes was top notch and went out of her way to please me as a customer Great service and knowledgeable staff I’m blessed ! More

by Siegel,Keith-author
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Keli Morin, Greg Ayers, Agnes Pusztai, Kim Moore, Colin Twigg, Rick Gordon

Report | Print
Jun 02, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

June 01, 2025

Dealership Rating
Employee Rating

Didn't listen to my instructions to explicitly clock my tires to the wheels. Had to come back to get steering wheel angle fixed after alignment (which the tech denied and I had to explain what to do). Tire More

by michael.farmer89
Recommend Dealer
No

Other Employees Tagged: Ken Brown

Report | Print
Jun 04, 2025

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 29, 2025

Dealership Rating
Employee Rating

Im well satisfied with the service I received every time I come to have my vehicle done. More

by MIGUELDEJESUS4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

Report | Print
May 29, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

May 27, 2025

Dealership Rating
Employee Rating

Ken and staff were very personable and informative. Great experience- will continue to have my oil changed on all vehicles done at Family Ford More

by LWebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 27, 2025

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 26, 2025

Dealership Rating
Employee Rating

Seems like they are not interested in finding the problem with my truck still having problem seems like they don’t want to take the time for it More

by GKNIGHTLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

Report | Print
May 26, 2025

Family Ford of Enfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 02, 2025

Dealership Rating
Employee Rating

Everyone was very professional and courteous. My oil change and tire rotation was completed in record time. More

by KMANZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Craven, Agnes Pusztai

Report | Print
May 02, 2025

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 30, 2025

Dealership Rating
Employee Rating

Agnes and everyone at family Ford are great. Always helpful and friendly. Agnes always has a smile on her face More

by DAVIDCLOCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

Report | Print
Apr 30, 2025

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 26, 2025

Dealership Rating
Employee Rating

They have great staff supporting the customer during and after the sale. Thank you great dealer More

by rlharrison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

Report | Print
Apr 26, 2025

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

1
2
...
52

Dealership Inventory (157 Vehicles)

used 2022 Ford F-150 car, priced at $47,995
2022 Ford F-150
used
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$47,995
View Details
new 2025 Ford Maverick car, priced at $28,724
2025 Ford Maverick
new
Oxford White exterior
Automatic
All-wheel Drive
$28,724
View Details
new 2025 Ford Ranger car, priced at $37,670
2025 Ford Ranger
new
Oxford White exterior
Automatic
Four-wheel Drive
$37,670
View Details
new 2024 Ford Ranger car, priced at $37,140
2024 Ford Ranger
new
Oxford White exterior
Automatic
Four-wheel Drive
$37,140
View Details
new 2025 Ford Maverick car, priced at $27,849
2025 Ford Maverick
new
Oxford White exterior
Automatic
All-wheel Drive
$27,849
View Details
new 2025 Ford F-150 car, priced at $63,850
2025 Ford F-150
new
Star White exterior
Automatic
Four-wheel Drive
$63,850
View Details
View All Inventory