Ken Brown

I bought my car here new, and have been coming in for service ever since. I trust them with my vehicle's longevity. Excellent service at a good price. service ever since. I trust them with my vehicle's longevity. Excellent service at a good price. More

by KJ Verified Customer Verified Customer

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They fixed what another dealer messed up. And took me in as soon as they could. And took me in as soon as they could. More

by C52turcotte Verified Customer Verified Customer

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There was a recall on my 2025 Maverick hybrid AWD…a passenger airbag sensor or something . Family Ford sent a technician to Where my truck was parked (at my place of work) to complete the recall repai passenger airbag sensor or something . Family Ford sent a technician to Where my truck was parked (at my place of work) to complete the recall repair. The Tech was super polite and efficient. Th is was the least inconvenience to me possible's and I am still in appreciative awe! More

by doltsch Verified Customer Verified Customer

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I never bought anything from YOU and maybe you should start looking at your applications for new employees who know what they are doing. There's my survey you asked for. Have a nice day start looking at your applications for new employees who know what they are doing. There's my survey you asked for. Have a nice day More

by CWHALLEY7 Verified Customer Verified Customer

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Excellent experience the entire way. From pick up to drop off, everyone was professional and courteous. Family Ford went above and beyond to make sure I was informed and involved during From pick up to drop off, everyone was professional and courteous. Family Ford went above and beyond to make sure I was informed and involved during the entire process. More

by IDAGILMORE Verified Customer Verified Customer

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Ken in service was extremely helpful. My truck had a few issues that took some effort to diagnose. His communication with me along the way was more than I expected including after the s My truck had a few issues that took some effort to diagnose. His communication with me along the way was more than I expected including after the service was complete to make sure I was happy with how the truck was operating. I am a customer for life. More

by Mikerogers0402 Verified Customer Verified Customer

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Friendly, organized and efficient Great overall experience They kept me apprised of the progress and called, as promised, when completed. experience They kept me apprised of the progress and called, as promised, when completed. More

by KKCURRY8 Verified Customer Verified Customer

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Ken was very nice. They were fast and explained all the details in a professional way. They were fast and explained all the details in a professional way. More

by Mcan2113 Verified Customer Verified Customer

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Awesome improved staff and location ; customer since 1994 Agnes was top notch and went out of her way to please me as a customer Great service and knowledgeable staff I’m blessed ! 1994 Agnes was top notch and went out of her way to please me as a customer Great service and knowledgeable staff I’m blessed ! More

by Siegel,Keith-author Verified Customer Verified Customer

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Didn't listen to my instructions to explicitly clock my tires to the wheels. Had to come back to get steering wheel angle fixed after alignment (which the tech denied and I had to explain what to do). Tire tires to the wheels. Had to come back to get steering wheel angle fixed after alignment (which the tech denied and I had to explain what to do). Tires still vibrate, although this may be partially the manufacturers fault. Ken did try to make it right when I came back for the alignment and I am thankful for that. I am not impressed with tech competency with balancing and alignment equipment More

by michael.farmer89 Verified Customer Verified Customer

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