My experience there was very positive and have had a
great experience every time I’ve gone.
great experience every time I’ve gone.
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by ericlockowitz
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
Thank you for your positive feedback! We’re thrilled to hear that you’ve consistently had a great experience with us.
Your satisfaction is our priority, and we’re delighted to know that we’ve met your expectations each time you’ve visited. If you need any further assistance or have any questions, please feel free to reach out.
Warm regards,
Michael Hill
mhill@benzelbusch.com
Neysha was rude and dismissive when I asked questions
about my service for the day. She was reluctant to look up and have any eye contact throughout our correspondence while she was fixated on her compu
about my service for the day. She was reluctant to look up and have any eye contact throughout our correspondence while she was fixated on her computer. Her disposition changed when management helped me. She seemingly had no regard for customer service/support.
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by TimHouston
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Neysha Ortiz, Shiva
Jul 30, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
Thank you for bringing this to our attention. I’m truly sorry to hear about your experience with Neysha. This is not the level of service we strive to provide.
I’m glad to hear that management was able to assist you and improve your experience. Your feedback is invaluable, and we will address this situation with Neysha to ensure better customer service in the future.
If you have any further concerns or need additional assistance, please don’t hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Warm regards,
Michael Hill
mhill@benzelbusch.com
This dealership never disappoint.
Dedicated to their work. They were true to their words. They are very reliable
Dedicated to their work. They were true to their words. They are very reliable
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by rich2pm
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
Thank you for your positive feedback! We’re thrilled to hear that we consistently meet your expectations and that our dedication and reliability shine through.
Warm regards,
Michael Hill
mhill@benzelbusch.com
Wonderful service from start to finish.
A bit far for me but I will return again and again- they were great!!
A bit far for me but I will return again and again- they were great!!
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by PREVHEALTH14
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience from start to finish, even if our location is a bit of a drive for you.
We’re grateful for your willingness to return and look forward to serving you again. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Warm regards,
Michael Hill
mhill@benzelbusch.com
Excellent service.
I would recommend to anyone. Very kind staffs. Easy for making appointment. Ride was provided. After finish car was delivered to my office.
I would recommend to anyone. Very kind staffs. Easy for making appointment. Ride was provided. After finish car was delivered to my office.
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by CTHOMASPARK
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
Thank you for your excellent review! We’re delighted to hear that you had a positive experience with our service, and that our team’s kindness and the convenience of making an appointment met your expectations.
It’s great to know that the ride service and car delivery to your office added to your satisfaction. Your recommendation means a lot to us.
Warm regards,
Michael Hill
mhill@benzelbusch.com
Service at Genesis of Englewood powered by Benzel-Busch
is great. They were able to take me in without advance booking of the appointment.
is great. They were able to take me in without advance booking of the appointment.
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by PRANAV JANGAM
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
Thank you for your positive feedback! We’re delighted to hear that you had a great experience!
Your satisfaction is important to us, and we’re glad we were able to meet your needs promptly. If you require any further assistance or have any questions in the future, please don’t hesitate to reach out.
Warm regards,
Michael Hill
mhill@benzelbusch.com
My visit was outstanding from arrival to departure.
all employees were Service Focused.Most impressive
all employees were Service Focused.Most impressive
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by RAYBALIATICO1739
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
Thank you for your outstanding review! We’re thrilled to hear that your visit was exceptional from arrival to departure, and that you found all our employees to be service-focused.
Your positive feedback is greatly appreciated, and we’re glad we made such a strong impression. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out.
Warm regards,
Michael Hill
mhill@benzelbusch.com
Service was excellent vehicle was returned quickly and
professionally with a multi point inspection included
professionally with a multi point inspection included
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by STORMYSCINEMAS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Neysha Ortiz
Jun 14, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
Thank you for sharing your feedback with us! We're thrilled to hear that you had an excellent service experience and that your vehicle was returned to you quickly and professionally.
Warm regards,
Michael Hill
mhill@benzelbusch.com
Nightmare … no concerns about customer
needs.
No return calls
Horrible experience
I will explore other options.Hopefully there are some
No return calls
Horrible experience
I will explore other options.Hopefully there are some
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by IGORLYULLKIN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Neysha Ortiz
Jun 14, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
I'm deeply sorry to hear about your negative experience with us. Your feedback is incredibly valuable, and I apologize for any inconvenience or frustration caused by the lack of attention to your needs and the failure to return your calls promptly.
Providing exceptional service and addressing customer concerns is our top priority, and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will use it to improve our communication and customer service processes moving forward.
If you would be open to giving us another chance to make things right, please don't hesitate to reach out to us directly. We would welcome the opportunity to address your concerns and regain your trust.
Thank you for bringing this matter to our attention, and I sincerely apologize once again for the inconvenience caused.
Warm regards,
Michael Hill
mhill@benzelbusch.com
"I purchased my GV80 from this dealership, but the
experience was disappointing. On the day I picked up the vehicle, I noticed a cracked front grill. I reported it to the manager, who took a photo of
experience was disappointing. On the day I picked up the vehicle, I noticed a cracked front grill. I reported it to the manager, who took a photo of the VIN number and promised to order a replacement. However, after a week of waiting, I was told that the part was on backorder. I received the same excuse for three months, until I took matters into my own hands and contacted another dealership, which had the grill in stock. I had to escalate the issue to the head service manager to get it resolved. The poor service and lack of follow-through have left a bad taste in my mouth, and I will not be doing business with this dealership again."
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by ISAAK_VALDEZ
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Neysha Ortiz, Matthew Paparazzo, Steven Sundar
Jun 14, 2024 -
Genesis of Englewood powered by Benzel-Busch responded
I'm sorry to hear about your disappointing experience with us. Your feedback is crucial, and I apologize for the frustration caused by the delay in resolving the issue with your front grill. We always aim to provide timely and efficient service to our customers, and it's disappointing to hear that we fell short in your case.
I appreciate you bringing this matter to our attention and for taking the initiative to escalate it to our head service manager. We take your concerns seriously and will use them to improve our processes to prevent similar situations from occurring in the future.
If there's anything further we can do to address your concerns or if you have any additional feedback, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.
Warm regards,
Michael Hill
mhill@benzelbusch.com
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