Kelly McNichol | Page 25

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your recent visit with us! We're thrilled to hear that you had a pleasant experience at Genesis of Englewood and that our employees provided you with professional service, as usual. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our team to be very professional and that Steve, our pre-owned manager, made a positive impression on you. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our dealership to be modern, clean, and well-organized. Creating a welcoming environment for our customers is important to us, and we're delighted that you enjoyed your visit. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that you had a positive experience with our service team and that Chris provided you with professional service, ensuring that your service was completed on time and that you understood any issues that arose. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that you had an excellent experience with our customer service team. Providing exceptional service and ensuring our customers feel accommodated and valued is our top priority, so we're thrilled that you found everyone to be accommodating and pleasant. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words and for sharing your positive experience with us! We're delighted to hear that you enjoyed your visit to our dealership and that you found our facility to be nice and clean. Providing a welcoming environment for our customers is important to us, and we're glad that you felt comfortable during your time with us. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

We apologize for the lack of communication and the extended wait time you experienced during your recent service visit. Providing timely and efficient service is essential to us, and we regret that we fell short of meeting your expectations on this occasion. We understand your frustration and disappointment, especially with the initial estimate not aligning with the actual service duration. Your feedback is invaluable to us, and we will use it to improve our processes and ensure such lapses in communication do not happen again. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you found our team to be very friendly and quick in their service. We take pride in our staff and their dedication to providing excellent customer service. Your encouragement means a lot to us, and we appreciate your well wishes. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us and that our loaner service made your visit more convenient. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

We appreciate you taking the time to share your feedback with us, and we're glad to hear that you were satisfied with the service overall. However, we apologize for the oversight in returning your car to you in a less-than-pristine condition. Your satisfaction is our priority, and we'll make sure to address this internally to prevent any recurrence in the future. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future with an improved experience. Warm Regards, Michael Hill mhill@benzelbusch.com