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Kelly McNichol
Kelly McNichol at Genesis of Englewood powered by Benzel-Busch

Kelly McNichol | Page 23

Service Manager

Genesis of Englewood powered by Benzel-Busch

25 Grand Ave
Englewood, NJ 07631

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4.7
262 Reviews

Languages Spoken

English English

4.7

262 Reviews

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262 Reviews of Kelly McNichol

August 14, 2024

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Employee Rating

3 months to fix a plastic panel. Only updates I got was if I called myself and there was always a promise to get back to me. Got back maybe 20% of time. After 3 months got car back d More

by PKWILTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Neysha Ortiz

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Aug 27, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re truly sorry to hear about the extended delay and the lack of updates regarding your service experience. This is not the level of service we strive to provide, and we understand your frustration. We also apologize for the condition in which your car was returned. Please know that your feedback will be taken seriously as we work to improve our processes. If you’re open to discussing this further, we would like to address your concerns directly and find a way to make things right. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

August 12, 2024

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Employee Rating

They did an excellent job servicing my Genesis. I was quiet pleased with their responsive More

by Rshapiro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Skopetos

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Aug 27, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re glad to hear that you were pleased with the service provided for your Genesis and that our responsiveness met your expectations. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 08, 2024

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Employee Rating

John stayed in touch with me throughout the whole process and kept me up to date on the job. Very professional More

by BDEBONB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Hill, John Skopetos , Neysha Ortiz, Matthew Paparazzo, Steve in pre owned vehicles was great

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Aug 27, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re glad to hear that John kept you informed throughout the entire process and maintained a high level of professionalism. Your feedback is greatly appreciated, and we’re pleased that you had a great experience. If you need any further assistance, don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 06, 2024

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Employee Rating

They took my car in without an appointment and resolved my issue while I waited. More

by David G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Skopetos , Neysha Ortiz

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Aug 27, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re pleased to hear that we were able to accommodate you without an appointment and resolve your issue while you waited. It’s great to know that our team provided prompt and effective service. If you need any further assistance or have any other concerns, feel free to reach out. We appreciate your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

August 05, 2024

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Employee Rating

Waited much too long for my car after the service was completed. Much too long More

by ANDRETRAVIESO
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Skopetos , Neysha Ortiz

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Aug 27, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re sorry to hear about the delay you experienced after your service was completed. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We’ll review this situation with our team to ensure we improve our processes and minimize wait times in the future. If you have any further concerns or need assistance, please feel free to contact us directly. Warm regards, Michael Hill mhill@benzelbusch.com

August 04, 2024

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Employee Rating

The waiting room was comfortable. Good service and communication, they told me when my car would be ready and it was. John did a very good job. More

by Marioandcookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Skopetos

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Aug 27, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your great review! We’re glad to hear that you found our waiting room comfortable and that our service and communication met your expectations. It’s wonderful to know that John did a very good job and that your car was ready on time. Warm regards, Michael Hill mhill@benzelbusch.com

July 31, 2024

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Employee Rating

Genesis of Englewood has been responsive and easy to deal with. I’m happy with the level service provided and their willingness to me happy as a customer. More

by DVERBA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Skopetos , Neysha Ortiz, Matthew Paparazzo

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Aug 27, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive feedback! We’re pleased to hear that you found Genesis of Englewood responsive and easy to work with. It’s great to know that you’re happy with the level of service and our commitment to your satisfaction. We appreciate your support and look forward to serving you in the future! Warm regards, Michael Hill mhill@benzelbusch.com

July 27, 2024

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Employee Rating

Neil Fraser was very nice and responsive. He saved the car for us until we got rid of our rental. More

by Janenewman230
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Paparazzo

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Jul 30, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re delighted to hear that Neil Fraser provided excellent service and was responsive to your needs. Warm regards, Michael Hill mhill@benzelbusch.com

July 27, 2024

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Employee Rating

Excellent valet service . .very patient..thank you ..My Gv80 is up next ..I live close to New Brunswick Genesis but prefer Englewood service More

by ROZEENA2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Skopetos , Neysha Ortiz

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Jul 30, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our valet service and found our team to be very patient. It’s great to know that you prefer our service at Englewood despite being close to the New Brunswick location. We’re looking forward to assisting with your GV80 in the future! Warm regards, Michael Hill mhill@benzelbusch.com

July 25, 2024

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Employee Rating

Overall, I am a satisfied customer. I really liked the service and staff at Englewood Genesis. More

by Jordan4lyfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Skopetos , Neysha Ortiz

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Jul 30, 2024

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re delighted to hear that you’re a satisfied customer and that you enjoyed the service and staff at Genesis of Englewood. Best regards, Michael Hill mhill@benzelbusch.com

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