Keayon Williams
Keayon Williams at W&L Subaru
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Keayon Williams

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
102 Reviews
4.8

102 Reviews

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102 Reviews of Keayon Williams

January 31, 2025

Dealership Rating
Employee Rating

Bought a new car there. 14,000 miles tires are shot. Talked to service manager and he wouldn't do anything for me. New tires should last more than 14,000 miles. I will never More

by gavindesign1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 31, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your frustration. It is unfortunate that the manufacturer's Customer Advocacy Department declined to cover the tire replacement. While it wasn't the outcome we hoped for, we genuinely appreciate your feedback. Please feel free to reach out if you have further questions or concerns.

January 31, 2025

Dealership Rating
Employee Rating

Keayon took care of us from start to finish. W&L provided a loaner while the service department performed a warranty repair. Courteous, prompt, and professional. More

by wittle79
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

W&L Subaru responded

Thanks so much for taking the time to review your service experience! Have a fantastic day!

January 21, 2025

Dealership Rating
Employee Rating

Every one is very helpful and friendly. I am glad I bought my Subaru here. I will come back. For service and when looking for new car. That you for all you do More

by Hflora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Dan Bennick Jr.

Jan 21, 2025

W&L Subaru responded

Thanks so much for the review! See you next time!

January 21, 2025

Dealership Rating
Employee Rating

Such a pleasure to deal with the staff. They are very helpful and pleasant. They checked in with me during my service keeping me informed on their progress and recommendations. More

by wmrlhen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2025

W&L Subaru responded

Thank you, and have a great day!

January 15, 2025

Dealership Rating
Employee Rating

Very professional, explained and included customer in decision making of needed maintenance of vehicle. Service department has always been great! Thank you! More

by debblauk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Barrenechea

Jan 16, 2025

W&L Subaru responded

Thank you for the review!

January 10, 2025

Dealership Rating
Employee Rating

All the staff are courteous, listen to concerns and work to resolve the problems quickly. More

by sudarr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 13, 2025

W&L Subaru responded

Thank you and have a great day!

January 05, 2025

Dealership Rating
Employee Rating

Professional, welcoming, helpful, and very communicative throughout my service. I was very impressed with the entire experience from drop-off to pick-up. More

by dunklebergerrobertl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

W&L Subaru responded

Thanks so much for the 5-star review!

January 01, 2025

Dealership Rating
Employee Rating

Way too expensive even just for an oil change. They don't care about customers. They only care about scamming for money. More

by pace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 02, 2025

W&L Subaru responded

We appreciate your concerns. Thank you for the feedback and have a great day.

December 12, 2024

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Employee Rating

Keayon handled a difficult situation for us. Our vehicle ended up being a total loss. He handled our insurance adjusters, took all our phone calls and answered all our questions and concerns. He More

by rpochakilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Perles

Dec 12, 2024

W&L Subaru responded

Thank you so much for the review! It was our pleasure helping you. If you need anything else, just let us know!

December 10, 2024

Dealership Rating
Employee Rating

They really did a great job. They got me in the next day when we called about putting on 4 snow tires for me. They even washed my car . I really appreciate them. They are all gre More

by debbieharner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Faust

Dec 11, 2024

W&L Subaru responded

Thanks so much for the review!

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