Katie Rice
Katie Rice at Executive Kia
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Katie Rice

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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4.7
275 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

8 yrs, 5 mos

4.7

275 Reviews

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275 Reviews of Katie Rice

December 10, 2024

Dealership Rating
Employee Rating

Appreciate that they were able to work on my car even though it is very old and VERY rusty underneath they were able to take a look at my concerns and were very attentive and helpful very satisfied More

by Dominique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

November 30, 2024

Dealership Rating
Employee Rating

We have had nothing but success dealing at an executive Kia. Certainly, a professional and knowledgeable service facility who we recommend to everyone More

by HECTORDIAZ123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

Dec 02, 2024

Executive Kia responded

We are very happy to have provided you with such a positive experience, Hector! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

November 26, 2024

Dealership Rating
Employee Rating

Their service is very good and they work very efficiently. Overall, we are very satisfied. More

by mingchong_yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

November 22, 2024

Dealership Rating
Employee Rating

Always a great experience getting my car serviced here. The staff is attentive and friendly. The waiting area is clean and accommodating More

by KSHAMANSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Marshall

Nov 24, 2024

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

November 14, 2024

Dealership Rating
Employee Rating

The employees in the service department are very thorough and help you through the issues you have . They are also extremely polite ! More

by Rich cappetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2024

Executive Kia responded

Thank you for your very kind review, Rich. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

November 11, 2024

Dealership Rating
Employee Rating

The tech didn't address the low tire pressure light that was on when I came in for the oil change. The receptionist told me to drive the car for 50 miles and the light "should" go off...of course it didn't More

by NELLY4883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 28, 2024

Dealership Rating
Employee Rating

Responsive, professional, and courteous service. The service representative worked hard to provide us with a new tire as soon as possible, knowing we were under time constraints. More

by MamacourtemancheJoanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Executive Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! Carl Maratta Service Manager

October 14, 2024

Dealership Rating
Employee Rating

Executive Kia met and exceeded my expectations in quality, promptness, and value! I will continue to use and recommend Executive Kia for my service needs’ More

by Freddie M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Executive Kia responded

It has been a pleasure serving you, Freddie. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia, we look forward to having you as a valued customer for many years to come! Carl Maratta Service Manager

October 14, 2024

Dealership Rating
Employee Rating

Great customer service! Car was serviced as good as it ever has been. Will definitely come back for the next service! More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Maratta

Oct 15, 2024

Executive Kia responded

Craig, Thanks for sharing about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

October 07, 2024

Dealership Rating
Employee Rating

Very professional and experienced staff. My Christian was very knowledgeable, friendly and overall made my experience fun. More

by Pam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 08, 2024

Executive Kia responded

Pam, It's great to hear that Christian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! John Goglettino General Manager

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