Katie Rice

The employees in the service department are very thorough and help you through the issues you have . They are also extremely polite ! and help you through the issues you have . They are also extremely polite ! More

by Rich cappetta Verified Customer Verified Customer

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The tech didn't address the low tire pressure light that was on when I came in for the oil change. The receptionist told me to drive the car for 50 miles and the light "should" go off...of course it didn't was on when I came in for the oil change. The receptionist told me to drive the car for 50 miles and the light "should" go off...of course it didn't because the tire needed air. I waited 4, almost 4.5, hours for the replacement of the brake pads, rotors, caliper, brake lines, and an oil change. And now I have to go back because I have no power to my left taillight/license plate light. If there was an issue with the lights while it was getting the multipoint inspection, nothing was said or pointed out. More

by NELLY4883 Verified Customer Verified Customer

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Responsive, professional, and courteous service. The service representative worked hard to provide us with a new tire as soon as possible, knowing we were under time constraints. The service representative worked hard to provide us with a new tire as soon as possible, knowing we were under time constraints. More

by MamacourtemancheJoanne Verified Customer Verified Customer

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Executive Kia met and exceeded my expectations in quality, promptness, and value! I will continue to use and recommend Executive Kia for my service needs’ quality, promptness, and value! I will continue to use and recommend Executive Kia for my service needs’ More

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Great customer service! Car was serviced as good as it ever has been. Will definitely come back for the next service! Car was serviced as good as it ever has been. Will definitely come back for the next service! More

by Craig Verified Customer Verified Customer

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Very professional and experienced staff. My Christian was very knowledgeable, friendly and overall made my experience fun. My Christian was very knowledgeable, friendly and overall made my experience fun. More

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This is my first time in almost 7 years of going to this dealership where we had a problem twice within a month. My wife had an issue, which she then called me in to listen to the conversation. There was dealership where we had a problem twice within a month. My wife had an issue, which she then called me in to listen to the conversation. There was heat to the conversation but no yelling. Even i felt unheard and disrespected by the supervisor as well as the employee. There was no accountability on the part of the sevice department and the supervisor even threw her colleague under the bus! 2 weeks later when we brought our 2nd car in for service, I just went in and felt a very cold response. The supervisor called my wife to ask about a particular service, when my wife declined, she hung up on my wife. Then called me back later to say the car was ready. No sticker on the windshield noting when my next serivce was. I then mentioned that she never gave me a coupon for a free car wash for our other car, but she argued that she did. Customer words do not mean anything. Parking- absolutely terrible!!! Not even just because of construction. If you have people coming in for service on the weekend, make sure you have somewhere for them to park! We are actually thinking of going to another dealership as this one is going downhill. Poor customer service. More

by Frustrated_customer Verified Customer Verified Customer

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Service department is lacking in customer service, leadership & accountability. Say they have done things that they haven't. Will be changing dealerships very soon. leadership & accountability. Say they have done things that they haven't. Will be changing dealerships very soon. More

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Great place amazing service. Very attentive. Clean shop. People are very friendly and courteous thanks Very attentive. Clean shop. People are very friendly and courteous thanks More

by WOJO196643 Verified Customer Verified Customer

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very helpful and polite was a nice visit will return for more service work and oil changes more service work and oil changes More

by Louie Verified Customer Verified Customer

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