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Katie Rice
Katie Rice at Executive Kia

Katie Rice

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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4.8
297 Reviews

Dealership Experience

8 yrs, 11 mos

Industry Experience

8 yrs, 11 mos

4.8

297 Reviews

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297 Reviews of Katie Rice

June 06, 2025

Dealership Rating
Employee Rating

They took care of the car in a friendly and efficient way. Always a positive experience! More

by SECH55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Harrison Stone, Dan Raucci, Taylor Johnson

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Jun 06, 2025

Executive Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia. We look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

May 26, 2025

Dealership Rating
Employee Rating

Quick service, never disappointed with KIA. The team is always helpful and pleasant to deal with. More

by CMG611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Harrison Stone, Dan Raucci , Jake Anthony, Rachel Marshall

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May 26, 2025

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia, we look forward to having you as a valued customer for many years to come! Carl Maratta Service Manager

May 22, 2025

Dealership Rating
Employee Rating

Everyone at executive Kia is always very nice, very helpful, and very knowledgeable. We always bring our Kia Sorrento there for service and oil changes and everything and they are very accommodating an More

by RannC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Harrison Stone, Dan Raucci , Jake Anthony, Rachel Marshall

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May 22, 2025

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

May 20, 2025

Dealership Rating
Employee Rating

Excellent service coordinator. She made sure the warranty service visit was completed promptly with no nonsense. Important and noticeable to a busy professional engineer who know More

by Sherwingormly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2025

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

May 06, 2025

Dealership Rating
Employee Rating

Highly recommend this dealership- very fast service, knowledgeable people, accommodating timelines, and a clean space with coffee while you wait More

by Sarah.dudgeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Anthony

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May 06, 2025

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

April 08, 2025

Dealership Rating
Employee Rating

Great person, super attentive and helpful. 👍 I don't know what else to say but he is a reason I would always come back. More

by Lashawnkroach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harrison Stone

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Apr 08, 2025

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

April 06, 2025

Dealership Rating
Employee Rating

My recall work was done fine but my radio and CD player was broken in the process and they will not fix it. Not very happy about that because it was working fine when I drove in and I had my car since 2014 More

by Carmela Stefurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Harrison Stone

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Apr 10, 2025

Executive Kia responded

Providing a positive experience is our top priority, Carmella, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

March 28, 2025

Dealership Rating
Employee Rating

The service was great. They were very professional and helpful. The service was also very fast. Got our vehicle back way ahead of schedule. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harrison Stone

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Mar 28, 2025

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

March 27, 2025

Dealership Rating
Employee Rating

Executive Kia has where I have gone for all my service needs since I bought my Kia in 2019. Always excellent service, timely communication, and a focus on the customer. More

by JR.LOVELACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Harrison Stone , Jake Anthony, Rachel Marshall

Report | Print
Mar 27, 2025

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

March 26, 2025

Dealership Rating
Employee Rating

Executive Kia of Wallingford is an inviting dealership to purchase and service your vehicles. Great service day ! More

by David_rchrdsn28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2025

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

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