Katie March

Too much time in the shop! The process is extremely time-consuming on behalf of the vehicle owner: My truck (my only vehicle) has a lifetime warranty, which cau The process is extremely time-consuming on behalf of the vehicle owner: My truck (my only vehicle) has a lifetime warranty, which causes too much downtime with the current approval process. keep in mind I brought my vehicle in November 15th to have the AC troubleshot and fixed along with the engine leaking oil from the rear seal. See the video: ( www.mkvwa38.com/p/nJFJfE.html ) . They opted for an oil pan reseal instead of fixing the real problem. They also changed the AC expansion valve which didn’t fix the problem either. Unfortunately, the AC was still intermittent. I kept telling them the compressor kicks off intermittently under all conditions. I got my vehicle back November 22nd (7 days in the shop). They did however fix the window and cruise control switch. I brought my vehicle back into the shop November 25th to have the AC troubleshot. After (3 days in the shop), November 27th, they gave me back my vehicle with a could not duplicate. They instructed me to bring it in when it stops working again. Sometime around December 9th I brought my vehicle to the shop with the AC inoperative. They immediately drove to the back and decided to replace the compressor. They submitted to paper work to the warranty office and then a second time finally getting it approved on the 18th. During this time I was able to keep my vehicle other wise it would be on your property 9 days. I brought my vehicle in December 26th and got it back the 27th. The AC has worked perfectly ever sense. I told Ryan I saw oil on my garage floor again where the aft engine oil seal is over. So, we made an appointment for the 9th of January at 7:30. I dropped off my vehicle at the appointed time, expecting it should take maybe 1 to 2 days to fix. I figured when I made an appointment at 7:30 a.m., I'd get the vehicle back in the late afternoon or definitely the day afterward. I was told that while they were waiting for approval, they started working on another vehicle while putting my vehicle on hold, giving me a completion time of Monday of next week! Fortunately, my service representative (Ryan) was able to get me a loaner vehicle. My wife needed surgery up in Gainesville. If Ryan hadn't supplied us with a vehicle, we would have to go back on the waiting list at the hospital. I finally got my vehicle back on January 18th, (9 days in the shop). I did add a 4-tire replacement to the list but only because my vehicle was waiting for a spot in the shop. My suggestion: Have a quick troubleshooting appointment where they can look at the vehicle, then return the vehicle to the customer. They can then submit the discrepancy and repairs required to the warranty department for approval. Once approved, layout a plan including parts, shop space, and manning. After that, coordinate with the customer a day and time to bring back the vehicle to get the maintenance done in a timely manner. This new Process would: - Uncongested the property of vehicles taking up valuable parking spaces - Enable the costumer to utilize their vehicle instead of wasting money on a rental With all of this said, I have had several service representatives over the past 9 years. Each and every one of them have been excellent in trying to get my vehicle back to me in a timely manner. I can see the frustration they are going through with the current process, I’m hoping the management can make things smother for them as well as the customer. Also, I was going to pay off the remaining balance with my (Ram) credit card, but I was told I'd pay a 3% fee. Wouldn't it be nice to have a waiver for the (Ram) credit card? After all, you'd think the (Ram) dealership, which encouraged me to get the (Ram) card in the first place, would encourage the use of that (Ram) card. If you need further information, you can contact me at: Phone: 850-218-7278 Email: sgsgspg@gmail.com More

by SGSGSPG Verified Customer Verified Customer

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Always courteous and respectful, things are done on time and correctly, and answer any of your questions and correctly, and answer any of your questions More

by jill16 Verified Customer Verified Customer

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Well this sure was one of the nicest visits I’ve ever had. 10 out of 10 had. 10 out of 10 More

by FULL80TATTOO Verified Customer Verified Customer

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No donuts, or crullers were available but good service. Would recommend to others. Last time there was Donut King! Would recommend to others. Last time there was Donut King! More

by cfsgi777 Verified Customer Verified Customer

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I had another problem with my car and the service department diagnosed the problem right away department diagnosed the problem right away More

by reamrodney9 Verified Customer Verified Customer

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Very professional to deal with Corey was my salesman. Did an excellent job give me fair trade-in for our vehicles. Service was good at getting our add-ons put on friendly and courteous excellent Did an excellent job give me fair trade-in for our vehicles. Service was good at getting our add-ons put on friendly and courteous excellent More

by agparker101 Verified Customer Verified Customer

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I appreciate all the help and service that you guys have given me and the great job of Katie. given me and the great job of Katie. More

by reamrodney9 Verified Customer Verified Customer

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Katie always does a fantastic job and makes sure everything is done the way it should be! everything is done the way it should be! More

by KEVIN.MILHORN Verified Customer Verified Customer

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Great dealer he would do anything to sale you a new or used car that day! used car that day! More

by chevyrvtravler Verified Customer Verified Customer

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I was impressed with Carlos Customer service. Unlike other times in the past, he had me in and out quick. Next time I need service for my truck, I'll make sure I pick him. Kudos to everyone. Unlike other times in the past, he had me in and out quick. Next time I need service for my truck, I'll make sure I pick him. Kudos to everyone. Merry Christmas More

by THESTEPMASTER1960 Verified Customer Verified Customer

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