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Karissa Tome

Overview Reviews (25) Inventory (117)

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Karissa Tome

Service Advisor

Victory Toyota Charleston

1905 Patrick Street Plaza
Charleston, WV 25387

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4.9

25 Reviews

Overview Reviews (25) Inventory (117)

4.9

25 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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25 Reviews of Karissa Tome

September 25, 2026

Dealership Rating

Employee Rating

Quick service & informative during the process Good customer service & easy access to facility customer service & easy access to facility More

by pjcasto2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

September 20, 2026

Dealership Rating

Employee Rating

It always takes way longer than it should, in my opinion Oil change places can do it in 10 minutes. I'm always there for at least 90 minutes Oil change places can do it in 10 minutes. I'm always there for at least 90 minutes More

by HAYLEYDEWALDER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Sep 25, 2026 -

Victory Toyota Charleston responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Holbert mike.holbert@victorytoyota.com

September 20, 2026

Dealership Rating

Employee Rating

Victory Toyota is the best dealership I have ever dealt with in my 62 years on this earth. Thank You!!!! with in my 62 years on this earth. Thank You!!!! More

by Edward.baker

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Anderson, Taylor Kershner, Mike Holbert

Sep 20, 2026 -

Victory Toyota Charleston responded

Knowing that you consider us the best dealership in your 62 years means a great deal to our team. Our team is pleased we could help you secure your new Toyota Tacoma. Mike Holbert mike.holbert@victorytoyota.com

September 13, 2026

Dealership Rating

Employee Rating

I had an average customer service experience compared to Mike Calvert Houston toyota service dealership but I will still give it another try for my oil change and toyota service here in Victory Toyota Charl Mike Calvert Houston toyota service dealership but I will still give it another try for my oil change and toyota service here in Victory Toyota Charleston More

by Aron Gil Agapito

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Travis Oldaker

Sep 25, 2026 -

Victory Toyota Charleston responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mike Holbert mike.holbert@victorytoyota.com

September 07, 2026

Dealership Rating

Employee Rating

Reliable, did as they said, timely manner and I loved the shuttle service. That made getting my car serviced so much better and easier. shuttle service. That made getting my car serviced so much better and easier. More

by Melissajohnson1975

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Sep 07, 2026 -

Victory Toyota Charleston responded

We’re glad our team provided reliable, on-time service and that our shuttle made your Toyota Camry visit easier. Your praise means a lot to us. Mike Holbert mike.holbert@victorytoyota.com

September 03, 2026

Dealership Rating

Employee Rating

Karissa was exceptionally hospitable and helpful. I had my new born with me and she went out of her way to make my experience painless, even with details as little as waiting to open the garage door I had my new born with me and she went out of her way to make my experience painless, even with details as little as waiting to open the garage door as to avoid waking the baby. She’s a rockstar! The service was also quick and as promised. More

by AMBERWALL91

Verified Customer

Recommend Dealer

Yes

Sep 03, 2026 -

Victory Toyota Charleston responded

Knowing that Karissa’s thoughtful attention kept your newborn comfortable means a lot to our team. It’s rewarding to know the service on your vehicle was prompt and as promised. Mike Holbert mike.holbert@victorytoyota.com

August 29, 2026

Dealership Rating

Employee Rating

I depend on Victory Toyota to care for service on my car which I purchased there. They are efficient and the quality of service is always great. They treat customers well. which I purchased there. They are efficient and the quality of service is always great. They treat customers well. More

by JANPARK81940

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Travis Oldaker

Aug 29, 2026 -

Victory Toyota Charleston responded

Your Toyota Corolla Hatchback is in great hands with our service department. Hearing that our efficiency and service quality make you feel valued means a lot to our team. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 28, 2026

Dealership Rating

Employee Rating

Efficient, personable, and welcoming! All 5 ??????! We will definitely use Victory Ball Toyota for our next visit! All 5 ??????! We will definitely use Victory Ball Toyota for our next visit! More

by Mkeener0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Aug 28, 2026 -

Victory Toyota Charleston responded

Knowing you found our service efficient and welcoming means a lot to our team. Karissa and our service department look forward to caring for your Toyota Highlander on your next visit. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 27, 2026

Dealership Rating

Employee Rating

Did what I asked and kept me informed about what they were doing Changed my oil were doing Changed my oil More

by AFS930

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Aug 29, 2026 -

Victory Toyota Charleston responded

Thanks for sharing your experience with Victory Toyota Charleston. Karissa and our team appreciate your business and hope to see you again soon! Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

Aug 27, 2026 -

AFS930 responded

Good visit

August 22, 2026

Dealership Rating

Employee Rating

Everyone was extremely helpful! ! I had an accident and was helped with my injuries by many of your employees!! ! I had an accident and was helped with my injuries by many of your employees!! More

by DCB_J

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Aug 22, 2026 -

Victory Toyota Charleston responded

Your note about our staff helping you with your injuries after the accident highlights our commitment to supporting you throughout the service experience. Our team is pleased we could assist with both your well-being and the repairs on your Toyota 4Runner. Hearing that you felt supported means a great deal to us. Mike Holbert General Manager mike.holbert@victorytoyota.com

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