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Karissa Tome

Overview Reviews (25) Inventory (117)

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Karissa Tome

Karissa Tome | Page 3

Service Advisor

Victory Toyota Charleston

1905 Patrick Street Plaza
Charleston, WV 25387

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4.9

25 Reviews

Overview Reviews (25) Inventory (117)

4.9

25 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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25 Reviews of Karissa Tome

March 30, 2026

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Employee Rating

Youre a crappy dealership now. Took away Veterans discount AND raised service prices. Plus cant finish this survey unless i say i was here for sale of new or used car…???? Whats u Took away Veterans discount AND raised service prices. Plus cant finish this survey unless i say i was here for sale of new or used car…???? Whats up with that? I was here for car maintenance. I will not be returning. More

by CAROLGIRL1963

Verified Customer

Recommend Dealer

Mar 31, 2026 -

Victory Toyota Charleston responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 28, 2026

Dealership Rating

Employee Rating

I am impressed with the service I received. I would like to thank Rob for being kind enough to show the new Rav 4 to me. We had a nice conversation about the new ones. I would like to thank Rob for being kind enough to show the new Rav 4 to me. We had a nice conversation about the new ones. More

by DMSFRAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Mar 28, 2026 -

Victory Toyota Charleston responded

Thanks for sharing how impressed you were with our Toyota service team. Karissa is glad you enjoyed exploring the new RAV4. We appreciate you trusting us with your Toyota RAV4 and look forward to your next visit. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 09, 2026

Dealership Rating

Employee Rating

Had a problem finding my information about my warranty in the computer but I took my original paperwork in to the dealership. The problem got solved and I got my car repaired. the computer but I took my original paperwork in to the dealership. The problem got solved and I got my car repaired. More

by OSSIEBA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Mar 09, 2026 -

Victory Toyota Charleston responded

We’re glad that bringing your original warranty paperwork allowed us to locate your coverage details and complete repairs on your Toyota. Karissa is happy we could get you back on the road quickly. Thanks for the five-star rating and for trusting us with your service visit. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 08, 2026

Dealership Rating

Employee Rating

Good dealership and always very helpful and courteous . Would recommend a good place to buy a vehicle Would recommend a good place to buy a vehicle More

by CSISTARR

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kaitlyn Tucker, Mike Holbert

Mar 09, 2026 -

Victory Toyota Charleston responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Victory Toyota Charleston are glad to have you as a customer. Mike Holbert General Manager mike.holbert@victorytoyota.com

March 08, 2026

Dealership Rating

Employee Rating

Always great service and communication The video walkthrough with the mechanic is top notch Great service walkthrough with the mechanic is top notch Great service More

by MEBQUEENBEE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Karissa Tome

Mar 08, 2026 -

Victory Toyota Charleston responded

Karissa is glad the video walkthrough and clear communication made your Toyota RAV4 Hybrid service a smooth experience. We appreciate your five-star feedback and look forward to assisting you again. Mike Holbert General Manager mike.holbert@victorytoyota.com

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