Travis Oldaker

We had to have a malfunctioning captain chair repaired. We asked how long it might take and they told us same day by 3pm. The dealership is an hour away and we dropped it off at 9:30am. Final pick up was a We asked how long it might take and they told us same day by 3pm. The dealership is an hour away and we dropped it off at 9:30am. Final pick up was at 7pm and it was not ready even by then. We had to leave the van overnight which left us no easy way to get our children to school. Luckily our family stepped in and watched our kids overnight and took them to school the next day. Eventually the van was done the next day around 3pm but they kept calling my wife who was working even after I gave them my number as the call back number repeatedly. It was difficult to get ahold of the technician to figure out what was taking so long, which was honestly the most flustering part of the experience. I understand things take time but communication as the repair and complications evolved was very lacking. More

by JOSEPHSAMPSON Verified Customer Verified Customer

Print

Very kind, attentive and understanding of my frustration of paint peeling from my car. Took the time to take pictures and address the issue. I was very appreciative of their kindness and care taken to ini of paint peeling from my car. Took the time to take pictures and address the issue. I was very appreciative of their kindness and care taken to initiate and try to solve/correct the peeling paint issue. More

by sa.king2024 Verified Customer Verified Customer

Print

I had an average customer service experience compared to Mike Calvert Houston toyota service dealership but I will still give it another try for my oil change and toyota service here in Victory Toyota Charl Mike Calvert Houston toyota service dealership but I will still give it another try for my oil change and toyota service here in Victory Toyota Charleston More

by Aron Gil Agapito Verified Customer Verified Customer

Print

My car was checked from top to bottom and ready to travel I got my service finished, no problem. travel I got my service finished, no problem. More

by BECKSTER2591 Verified Customer Verified Customer

Print

I depend on Victory Toyota to care for service on my car which I purchased there. They are efficient and the quality of service is always great. They treat customers well. which I purchased there. They are efficient and the quality of service is always great. They treat customers well. More

by JANPARK81940 Verified Customer Verified Customer

Print

We were out of town visiting my mother, who uses Victory Toyota, and my Camry wouldn’t start. My mother told me to take it to Victory and we did. The service advisor, Travis, took great care of us. Even tho Toyota, and my Camry wouldn’t start. My mother told me to take it to Victory and we did. The service advisor, Travis, took great care of us. Even though they were very busy that day, he got our problem diagnosed, and fixed. Travis was professional, knowledgeable, and communicated with me throughout the entire process. While we waited, several people stopped to chat with us. I was very impressed with this dealership and highly recommend them. I appreciate them taking such good care of my car! More

by lhoward123 Verified Customer Verified Customer

Print

The service department is what makes this dealership exceptional. The employees are friendly, knowledgeable, and respectful of the customer’s needs. The environment is pleasant and the department is e exceptional. The employees are friendly, knowledgeable, and respectful of the customer’s needs. The environment is pleasant and the department is efficiently organized. More

by npfister Verified Customer Verified Customer

Print

I had a pleasant experience! Communication was clear, and they got me in and out quickly. Communication was clear, and they got me in and out quickly. More

by hannahg.marsillett Verified Customer Verified Customer

Print