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Justin Heiser
Justin Heiser at Subaru of Wesley Chapel

Justin Heiser

Assistant Service Manager

Subaru of Wesley Chapel

26570 Silver Maple Pkwy
Wesley Chapel, FL 33544

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4.6
19 Reviews

Languages Spoken

English English

4.6

19 Reviews

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19 Reviews of Justin Heiser

August 23, 2026

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Employee Rating

I just did an oil change and a tire rotation. Everything went as expected. The wait was not long at all. More

by ebonibabe1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2026

Subaru of Wesley Chapel responded

Knowing that the oil change and tire rotation met your expectations and that the wait was short means a lot to our service team. We appreciate you trusting our service department with the maintenance of your Subaru Outback.

August 16, 2026

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Employee Rating

I've only been there twice (for service) but both experiences were top of the line. More

by treatdogs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Molly Emerson

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Aug 16, 2026

Subaru of Wesley Chapel responded

After two service visits, hearing they were both top of the line means a lot to our team. We’re here to keep your Subaru Forester running smoothly whenever you need us.

August 15, 2026

Dealership Rating
Employee Rating

Justin was a terrible commentator and made the experience significantly more difficult. Based on the interactions with Justin, I would never go back to this location or recommend anyone else to. More

by MASALDANA14
Recommend Dealer
No

Other Employees Tagged: Justin Heiser

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Aug 21, 2026

Subaru of Wesley Chapel responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 15, 2026

Dealership Rating
Employee Rating

The service department always gives me outstanding customer service. I am very happy with this dealership! More

by kitkel99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Solomon, Zach Kelly, Garrett Mixon

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Aug 15, 2026

Subaru of Wesley Chapel responded

Knowing that our service department consistently delivers outstanding care means a lot to our team. We’re here for any future service needs your Subaru Forester may have.

August 12, 2026

Dealership Rating
Employee Rating

The Wesley chapel Subaru is the best dealership in entire Tampa region for the best customer experience they always welcome you with.a smile and also take care after sales which is very unique to this dealer More

by sumanth.bsmurthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lin, John Little, Stephen Solomon, Cory Arms, Brad Wernsing, Molly Emerson, Zach Kelly, Garrett Mixon, Josh Beatty

Print
Aug 12, 2026

Subaru of Wesley Chapel responded

Welcoming every guest with a smile and providing ongoing support are at the heart of how our service department operates. Knowing that this approach made your service experience with your Solterra feel exceptional in the Tampa region means a lot to our team. Thank you for the five-star rating.

August 10, 2026

Dealership Rating
Employee Rating

Didn't fix it I went to check blind spot light on mirrors and she said that now it's working fine, but it still not working More

by eusebiodnm
Recommend Dealer
Yes

Other Employees Tagged: Justin Heiser

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Aug 11, 2026

Subaru of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

August 10, 2026

Dealership Rating
Employee Rating

This dealership is the best place for me and I am so happy for that they always keep me informed. More

by sbossick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 10, 2026

Subaru of Wesley Chapel responded

Our service team is pleased we could keep you informed during your Subaru Forester’s service. Your kind words about our communication mean a great deal to us.

July 20, 2026

Dealership Rating
Employee Rating

I love the Subaru dealership at Wesley Chappel. The the facility is so nice, bright and clean. The customer service is the best. The staff is so friendly and efficient. I have always best treated s More

by chorse2259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Molly Emerson, Zach Kelly, Garrett Mixon, Ryan Andrews

Print
Jul 20, 2026

Subaru of Wesley Chapel responded

It’s wonderful our clean, bright facility and friendly, efficient team turned your Outback service visit into a positive experience. Knowing you feel heard and plan to stick with Subaru means a lot, and we appreciate you recommending us.

July 13, 2026

Dealership Rating
Employee Rating

I was completely satisfied. Thank You Thank you Thank you Thank you Thank you Robert More

by 19igemini42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Molly Emerson, Zach Kelly, Garrett Mixon

Print
Jul 13, 2026

Subaru of Wesley Chapel responded

Thank you for the enthusiastic feedback. It means a lot that you were completely satisfied with the service on your Subaru. Garrett will be thrilled to hear your thanks.

July 06, 2026

Dealership Rating
Employee Rating

Service staff very accommodating, kind and made sure all my needs were met. Never felt that I was not important. More

by tylerc1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Molly Emerson, Zach Kelly, Garrett Mixon

Print
Jul 06, 2026

Subaru of Wesley Chapel responded

We’re delighted our team was so attentive and friendly, making sure all of your needs were taken care of. Thank you for trusting us with your Forester and for letting us know you felt valued during your visit.

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