Justin Cottone | Page 10

Every thing was great except for the cost. I went in for the cooling system special expecting to pay $218 for both the inverter and engine cooling systems and $60 for the oil change so around I went in for the cooling system special expecting to pay $218 for both the inverter and engine cooling systems and $60 for the oil change so around $300. The final bill was $453..The $35 for shop fees is excessive by any stretch of the imagination. More

by bwarner Verified Customer Verified Customer

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Justin did a great job. He was very professional and polite. I will be back when I need more service. He was very professional and polite. I will be back when I need more service. More

by jlejman43 Verified Customer Verified Customer

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Justin informed me that my lug nuts were swollen. Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire rotation, he simple decided to not offer the tire rotation anymore because “ I was his last appointment and he was leaving at 5, regardless.” Clearly he had better things to do than to provide the customer service I’ve experienced from Toyota Direct for over years I have been a loyal customer. I will use Toyota West now as my go to Toyota dealership. More

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Replaced my rear windshield wiper and it immediately broke off upon first usage of the wiper broke off upon first usage of the wiper More

by thesuperquinn Verified Customer Verified Customer

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I am happy with my service, they got me right in and explained everything I needed and had me out the door in great time. I will definitely be back. Thanks explained everything I needed and had me out the door in great time. I will definitely be back. Thanks More

by mhawkins3155 Verified Customer Verified Customer

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Wonderful service department and advisors. I would highly recommend this service department and will certainly be back again. I would highly recommend this service department and will certainly be back again. More

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everything was great. I like the new video that were sent to me. They communicated very well throughout the process. I like the new video that were sent to me. They communicated very well throughout the process. More

by felisha.griffin Verified Customer Verified Customer

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Awesome services delivered by all employees at the Toyota direct location off Hamilton Rd. I will definitely visit again. direct location off Hamilton Rd. I will definitely visit again. More

by chadenewman19 Verified Customer Verified Customer

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He did an excellent job answering my questions and fixing my problem. He is a very good member of a very well organized shop. my problem. He is a very good member of a very well organized shop. More

by epollyea Verified Customer Verified Customer

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Routine service but now the low pressure tire light comes on!!!! Disappointing to say the least! on!!!! Disappointing to say the least! More

by krunger Verified Customer Verified Customer

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