Justin Chretien

I had the pleasure of working with Alfred and his team at Toyota of Cleveland, and I couldn’t be more satisfied with the experience. From the moment we arrived, they were incredibly knowledgeable and profess Toyota of Cleveland, and I couldn’t be more satisfied with the experience. From the moment we arrived, they were incredibly knowledgeable and professional, taking the time to understand our needs and guiding us through every step of the process. Their patience and dedication to helping us find the perfect vehicle made all the difference. We are thrilled with our 2021 Toyota RAV4—it’s exactly the car we were hoping for. Thank you to Alfred and the team for making this such a smooth and enjoyable experience. We’ll definitely be back in the future! More

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Our first ever Toyota and first experience with TOYOTA OF CLEVELAND. Sales pressure simply does not exist. Atmosphere is quite informal meaning all the team treats you like a new friend and less like a cli CLEVELAND. Sales pressure simply does not exist. Atmosphere is quite informal meaning all the team treats you like a new friend and less like a client. I found this refreshing. I believe I received an excellent deal and excellent value for my trade. The dealership inventory was very good, especially for a Toyota dealership where, based on demand, some models are difficult to find. This was the only vehicle dealership we visited because their website was up to date and the only nearby dealership that had what we were looking for. Evan Hicks was our salesman and patiently helped me through linking the phone and new App to the new truck...and answering a thousand questions. Evan is also a Toyota owner making his familiarity easy to navigate through the vast Toyota selection. As for the vehicle itself - When I left the dealership, I pulled onto I-75 and glided into traffic. The truck's (TRD Pro) smoothness and ride quality exceeded my expectations. The growl of the tuned exhaust was just icing on the cake. More

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Having an honest dealership is rare, so I'm glad we have Cleveland Toyota here in our area. This is my 2nd vehicle I've purchased through them with Kenny Jones being my repeat salesman. Kenny's knowledge of Cleveland Toyota here in our area. This is my 2nd vehicle I've purchased through them with Kenny Jones being my repeat salesman. Kenny's knowledge of the vehicles, both new and used, are super helpful. With my wife's brand new Rav4 Hybrid last month and now my used 2022 Tundra, he's been very knowledgeable and upfront about everything, and even on the phone he has been super responsive anytime I call. We'll be back for my 2nd daughter's car for sure because we love the reliability and quality of Toyota vehicles and this particular dealership is far superior to the rest. I also want to give a shout out to our finance person Crystal Thompson who is always so thorough and pretty quick with our financing, and just a kind-hearted person in general. The floor managers and service ladies at the front desk who are always kind make a big impression as well, and the other salesmen who never fail to greet us on our way in and always open the doors for my wife and daughters like gentlemen should. A great team to deal with and a pleasure. More

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Michael, Justin and Justice did great. Thanks for helping us make buying a car easy. They worked together as a team. Michael sold me and my husband our 2025 Toyota camry le. The car is all Thanks for helping us make buying a car easy. They worked together as a team. Michael sold me and my husband our 2025 Toyota camry le. The car is all wheel drive and was very important to us. The car can also be started by using a app. This was important that the car had remote start. Michael was very patient showing us the app, Bluetooth, and all the features. So far the app is free for a year, I don't know how I feel about having to pay for the ability to remote start my car. Justice went over all of the extra warrants for the car and helped us choose what was best for us. He also said he drives the same car. Justin the sales manager came in and worked out the few little things to bring the deal home. Thanks More

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Absolutely love this dealership and all that work there. This is my third vehicle I have purchased here and with Zane. All the people are so kind and always willing to help in any way possible from service, This is my third vehicle I have purchased here and with Zane. All the people are so kind and always willing to help in any way possible from service, finance, and front end. Montè you have a wonderful group of people. Thank you so much! More

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Purchased a 2020 Lexus RC350 for my wife at Toyota of Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here se Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here seem to think people won't drive a few hours to get a better deal which is not the case with me. I've previously driven 8 hours one way to save $4000 on a vehicle. I actually went to Atlanta Sunday to look at a comparable Lexus. I explained this to my salesman Austin Calfee and his sales manager Mike Covington. These two went above and beyond to make sure I got the deal I wanted and kept my money local. They are a laid back dealership and don't have the "better go buy that somewhere else" attitude. I feel they worked hard to earn my business and just sold me my first local car in 23 years. Nothing but good words to say for the whole team. They have earned a new customer. I will be back. More

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I grew up with a grandpa who owned a dealership, and I still have never had a better experience buying a car. AIthough the entire staff was amazing, I spent most of my time with Austin Calfee (sales) and still have never had a better experience buying a car. AIthough the entire staff was amazing, I spent most of my time with Austin Calfee (sales) and Taylor Alton (finance), and they are genuinely so sweet! They explained everything in a digestible way, were patient, and helped make the right decision for our family. They were also very accommodating and offered to send a runner to Nashville for our unique paperwork purposes. Their customer service is unmatched, and we are so happy with our purchase! We are so happy and feel cared for! Thank you to the entire staff, especially Austin and Taylor! More

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Very pleased with Toyota of Cleveland! Great experience today purchasing a vehicle for my daughter! Great experience today purchasing a vehicle for my daughter! More

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My husband and I both purchased new vehicles from Toyota of Cleveland in Tn today. We were greeted by Fidel Valencia, he was very welcoming and informative from beginning to the end and answered all questi of Cleveland in Tn today. We were greeted by Fidel Valencia, he was very welcoming and informative from beginning to the end and answered all questions about any vehicle we asked about. He explained every step of the process with us. If your looking to purchase any vehicle go and ask for Fidel!!!!! We were very pleased with all the personal involved with our purchases today. Thank you Fidel, Justin, and Julian! More

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I purchased a 2024 Tacoma from Josh Howard and Matt Frady. They were excellent! I didn't feel pressured at any point and it was actually an enjoyable experience. You can tell that customer service real Frady. They were excellent! I didn't feel pressured at any point and it was actually an enjoyable experience. You can tell that customer service really does mean something to them and not just something they say. I would definitely use them in the future and will be referring my family and friends. Thank you. More

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