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Justin Birdwell
Justin Birdwell at Bryan College Station Toyota
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Justin Birdwell

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
73 Reviews
4.9

73 Reviews

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73 Reviews of Justin Birdwell

April 25, 2025

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I had a good experience with getting my car fixed. The work they did looked good. Justin was also very nice the entire time I interacted with him whether it was through phone calls, emails, or in pers More

by kaylabrock159
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Yes
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Apr 28, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad the repairs met your expectations and that Justin provided great communication throughout the process. We appreciate your trust and look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

April 20, 2025

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The service was great! Didn’t have to wait too long. Love the new service where you can see the status of your vehicle. Thank you! More

by LSCHLUTT
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Yes
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Apr 21, 2025

Bryan College Station Toyota responded

Thank you for the positive review! We are glad you enjoyed the quick service and found the vehicle status updates helpful. We appreciate you stopping by! Customer Relations Manager customerservice@purdygroupusa.com

April 18, 2025

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I waited 2 hours & had to leave & come back for what usually takes 30-45 minutes to replace a turn signal bulb. Toyota did not have the bulb in stock and ordered one from a parts store. The parts store More

by RFRAZIER60
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Yes
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Apr 18, 2025

Bryan College Station Toyota responded

We appreciate you sharing your experience. While the parts delay was out of our hands, we are grateful for your understanding and are glad Justin was there to make the best of the situation. We will make sure he hears your kind words—thank you again for your patience. Customer Relations Manager customerservice@purdygroupusa.com

April 17, 2025

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They always have taken care of me, no matter the problem I was having with my Toyota More

by shirleygsanford
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Yes
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Apr 18, 2025

Bryan College Station Toyota responded

We appreciate your loyalty and kind words! Our goal is to provide dependable service every time you visit, regardless of the issue. We are here to help keep your Toyota running smoothly. Customer Relations Manager customerservice@purdygroupusa.com

April 08, 2025

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The service department has always been very friendly. I have never had to wait more than an hour for my car to be finished. More

by mollyehagar
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Recommend Dealer
Yes
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Apr 10, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad to hear that our service department has always been friendly and efficient. We strive to get you in and out as quickly as possible, and we are happy to know we’ve met your expectations. We look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

April 06, 2025

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Nice and friendly service, very professional, and explains the the work needed to keep your vehicle performing well and safe More

by EDWARDLS
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Recommend Dealer
Yes

Other Employees Tagged: Haley McCulley, John Gray

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Apr 07, 2025

Bryan College Station Toyota responded

Thank you for the kind words! We're happy to hear you had a positive experience and that our team was able to explain everything clearly. Your vehicle's safety and performance are our top priority! Customer Relations Manager customerservice@purdygroupusa.com

April 02, 2025

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Excellent experience receiving service for our vehicle. Courteous, informative, and good explanation of services to be provided. More

by cdmotal
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Yes
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Apr 02, 2025

Bryan College Station Toyota responded

Thank you for the kind words! We're glad your service visit was a positive one and that our team kept everything transparent and courteous throughout the process. We appreciate your trust and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

April 02, 2025

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Work on our Highlander was done in a timely manner. Justin explained all that was done. More

by PEMFAMILY
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Yes
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Apr 02, 2025

Bryan College Station Toyota responded

Thank you for the feedback! We're glad to hear that everything was completed efficiently and that Justin kept you well-informed throughout the process. We appreciate your business and hope to see you again next time! Customer Relations Manager customerservice@purdygroupusa.com

April 01, 2025

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Quick service and less expensive than I thought so am very happy with results. Justin was great! More

by AMY.JFANNING
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Yes
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Apr 02, 2025

Bryan College Station Toyota responded

Thank you for the great feedback! We're happy to hear that everything went smoothly and that Justin took good care of you. We appreciate your business and hope to see you down the road again! Customer Relations Manager customerservice@purdygroupusa.com

March 29, 2025

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Scheduled maintaining engine was done in an efficient manner, and a comfortable waiting room, cleaning car would be a plus More

by GOODNGONE2
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tanner Gregory, Giancarlo Vitela

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Apr 01, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear your engine maintenance was completed efficiently and that you were comfortable in our waiting room. We appreciate the suggestion about cleaning the car and will certainly take that into consideration for future visits. We look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

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