Justin Barrett
Justin Barrett at Arlington Heights Ford
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Justin Barrett

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.8
25 Reviews
4.8

25 Reviews

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25 Reviews of Justin Barrett

September 21, 2024

Dealership Rating
Employee Rating

My car was picked up and brought back to me, which is an excellent feature Ford has implemented. This makes having service much more convenient. All employees are friendly and professional. More

by ClariceColetta
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood , Adreana Munoz

Sep 24, 2024

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated our vehicle pickup and delivery service. At Arlington Heights Ford, we strive to make your experience as convenient as possible while maintaining a friendly and professional atmosphere. We look forward to seeing you again for your next service! Sincerely, The Team at Arlington Heights Ford

August 23, 2024

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I love Arlington Heights Ford. They have the best service department and management department in the area! More

by Justin Lutz
Service Price Transparency
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Recommend Dealer
Yes
Aug 27, 2024

Arlington Heights Ford responded

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you love Arlington Heights Ford. Our team works hard to provide the best service and management for our customers. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 16, 2024

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Employee Rating

My car was in for a recall service. Justin kept me apprised of the work being done, He was professional and courteous. As soon as my car was ready for pick up, he promptly called me. More

by Barb
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2024

Arlington Heights Ford responded

Thank you, Barb, for your wonderful review! We're thrilled to hear about your positive experience with Justin during your recall service. Keeping our customers informed and providing professional service is a priority for us at Arlington Heights Ford. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Arlington Heights Ford

August 15, 2024

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Exceptional customer care and quality service. I can’t give enough praise to Justin Barret for his going above and beyond to make sure all is right. More

by Roni
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Recommend Dealer
Yes
Aug 16, 2024

Arlington Heights Ford responded

Thank you so much for your kind words! We're thrilled to hear about your exceptional experience with Arlington Heights Ford and appreciate your praise for Justin. Our team is dedicated to providing quality service, and it's wonderful to know that Justin made such a positive impact. We look forward to assisting you again in the future! Sincerely, The Team at Arlington Heights Ford

July 27, 2024

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I would highly recommend Arlington Heights Ford. I have been using them more many years. Very prompt communication, upfront pricing and sometimes valet service too. More

by Sonp
Service Price Transparency
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Recommend Dealer
Yes

May 18, 2024

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Justin did a great job at addressing all my concerns and having services performed quickly! This is the BEST dealership/service center in the area! More

by danmccoy1971
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Recommend Dealer
Yes

April 19, 2024

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Clean and comfortable I enjoy taking my Ford there for service. The employees are kind and caring. More

by Migirlz2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Arlington Heights Ford responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Ford Team

February 28, 2024

Dealership Rating
Employee Rating

Jerry and Justin were very good and also great problem. Solver took care of all our needs with no cost out of my pocket. They took the extra step to make sure we were happy. More

by Melissa-john13melissa
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Mar 01, 2024

Arlington Heights Ford responded

Hi Melissa, and thank you for this great review! We're happy to hear that Jerry and Justin took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Arlington Heights Ford Team

February 20, 2024

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Ithe service department is caring, professional and knowledgeable! Your great Thank you all so much! More

by Jackie G
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2024

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department, Jackie. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

February 02, 2024

Dealership Rating
Employee Rating

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been More

by DocEsch
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 02, 2024

DocEsch responded

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been primarily related to the great maintenance by the Service Department. We remain very pleased with Jerry Hood, Mike Waddle, the other service writers, and the mechanics. We always feel that we are treated as valued customers!

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