Justice Mogano | Page 39

Customer Focus - Integrity - Service I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service prov I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service provider is consistency of behaviors. At Otto's It starts with how I'm warmly greeted at the front door by Robin Gibbons, the receptionist, to my sales consultant, Justice Mogano, whom I consider to be a trusted advisor as well as a family friend. Couple that with a friendly, efficient service staff that explains in plain language what is needed to insure a well maintained and safe vehicle, and you have a recipe for success that keeps me coming back. In short, it comes down to a customer focused culture that Michael Valdez has nurtured in his organization over the years to make it a winner! More

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Awesome experience! I had reached a point in life where, once my old sedan became not worth servicing, I felt I had earned a “nice car”. I wasn’t sure what that meant but I had reached a point in life where, once my old sedan became not worth servicing, I felt I had earned a “nice car”. I wasn’t sure what that meant but on the advice of my cousin went to Otto’s. What a wonderful recommendation! Dallas (sorry for losing his last name) was the ‘genius’ who focused my needs and desires to pick the 3 series. Justice Morgano was the salesman who found the perfect choice. Everyone there was so kind and helpful, far nicer than all the other dealerships I had visited. I would highly recommend them! More

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Purchase new BMW X3 We are repeat users. The dealership is great, staff is friendly, informed, and allow you to inspect the vehicles at your leisure. Staff gives good adv We are repeat users. The dealership is great, staff is friendly, informed, and allow you to inspect the vehicles at your leisure. Staff gives good advice without pressure. We always enjoy our visits there! More

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Exceptional service at Otto's I've now purchased two BMWs from Otto's and the experience is as good as it can be. My salesperson has been Justice Mogano and he's been a pleasure. M I've now purchased two BMWs from Otto's and the experience is as good as it can be. My salesperson has been Justice Mogano and he's been a pleasure. My experience with the Service Center is no different. More

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First class! Being from Georgia, I was apprehensive buying a used BMW in Pennsylvania. Justice Mogano answered the phone when I first called. He went over the ca Being from Georgia, I was apprehensive buying a used BMW in Pennsylvania. Justice Mogano answered the phone when I first called. He went over the car I was interested in in detail. He did a walk-around and sent me pictures. After brief negotiations, we had a deal. I flew up and picked up the car. Justice was pleasant and professional throughout. Brian, the BMW Genius who went over the car with me, did so thoroughly. Justice followed up with a phone call to make sure everything was fine as I drove home. First class in every respect. Would recommend this dealership to anyone. Richard More

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Awesome experience and made very easy for me Justice made the process of purchasing a new car so easy and enjoyable. Paperwork process was so simple and most was done electronically. The experien Justice made the process of purchasing a new car so easy and enjoyable. Paperwork process was so simple and most was done electronically. The experience at the dealership when I picked up my car was second to none. I will absolutely get my next BMW from Otto’s. More

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Outstanding customer care The entire process from start to finish was exceptional. At no time did Justice Mogano ever try to sell us things that we didn't need or want. he was The entire process from start to finish was exceptional. At no time did Justice Mogano ever try to sell us things that we didn't need or want. he was attentive, informative and beyond professional. I would recommend him, and the dealership highly. As far as picking up the car, and educating us on how everything worked, Heath Cameron was very knowledgeable, friendly and took whatever time was necessary to answer our questions. More

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Otto’s is a class act!! There is no other dealer around like Otto’s BMW! Everyone, from the receptionist to the service techs to the salespeople are professional and courteou There is no other dealer around like Otto’s BMW! Everyone, from the receptionist to the service techs to the salespeople are professional and courteous . Justice Mogano has been my sales rep for what is now my third car and he is very knowledgeable and great to work with! More

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The entire process from start to finish was fantastic! Every interaction from initial interaction, search, negotiations, buying, Genius experience and follow up was value add, pleasant and professional. G Every interaction from initial interaction, search, negotiations, buying, Genius experience and follow up was value add, pleasant and professional. Great job to the entire team at Otto's WC! More

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Satisfactory experience! Everyone was very knowledgeable and friendly during the sales process. I especially appreciate the "genius tech service" and particularly Brian Menda Everyone was very knowledgeable and friendly during the sales process. I especially appreciate the "genius tech service" and particularly Brian Menda who is incredibly good at his job. Bradley Hoffman made the final sales process very efficient and pleasant. More

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