Julian Perez

VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department was very helpful getting new floor mats for our car and even had them in stock! I cannot understand why people would go anywhere else for their VW needs. More

by FordF150 Verified Customer Verified Customer

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I had a good experience at VDC. Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us thr Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us through the final paperwork. I didn't personally work with Rocco, but if he were the "Manager "that Emre was discussing our deal with, then I would have a gripe. We came to that dealership attracted by a special price, which we were quickly told was not for real. After some negotiation, we got close to that price but were presented with an offer that added another 2K for the VDC special maintenance plan, which we didn't ask for or want, and preceded to tell Emre why. Emre was then caught in the middle of making the sale and pleasing his boss. We ultimately negotiated the 2K to 1K and were left with paying for a service we know practically nothing about and will likely never use. In the end, we bought a beautiful car and Emre was able to smooth out any awkwardness as we completed the deal. VDC seems like a group of nice people, but they should have a look at the promises about the prices they advertise as well as the extra services they attempt to upsell. More

by THOMAS.OKON Verified Customer Verified Customer

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Great costumer service and super friendly. Staff was extremely helpful and had great knowledge of their inventory. We walked out extremely happy with our truck. Staff was extremely helpful and had great knowledge of their inventory. We walked out extremely happy with our truck. More

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Provided excellent customer service, knowledgeable sales staff, quick and efficient service, and commitment to customer satisfaction. staff, quick and efficient service, and commitment to customer satisfaction. More

by MORGANJADA55 Verified Customer Verified Customer

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I had a great experience leasing a VW working either Jimmy and Julian. I would recommend doing business with them. Jimmy and Julian. I would recommend doing business with them. More

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Great team was very patient answered all my questions and were attentive through the whole process were attentive through the whole process More

by katelyn-sanchez Verified Customer Verified Customer

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From the moment I walked in, I was warmly greeted by Julian until Avery was available and I felt very welcome. The day was long but Avery & Julian worked with me every step of the way until we found the Julian until Avery was available and I felt very welcome. The day was long but Avery & Julian worked with me every step of the way until we found the right fit for me, aesthetically and financially. More

by FLYDIMPLESFLY Verified Customer Verified Customer

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My experience was seamless. Avery Gathercole was the sales associate who greeted my wife and I as we entered then studio. From that point on she made sure I was taken care of an Avery Gathercole was the sales associate who greeted my wife and I as we entered then studio. From that point on she made sure I was taken care of and felt comfortable every step of the way. I was waiting for a transaction to go through with my other car before executing the purchase of the new car at Volkswagen. While my situation was unique and I had plan that i was determined to stick to, Avery offered many solutions to my concerns without making me feel pressure to make a decision on the spot. She was very patient with me as it took 2/3 more weeks for me to come back fully prepared to make the purchase. During those 2/3 weeks, Avery regularly followed up with me and again, was still very patient. I will be working with her again for our families automobile needs and will recommend her to others. More

by Jjackson Verified Customer Verified Customer

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I feel compelled to write this review specifically about Sales Manager Julian Perez at VW of Downtown. My interaction with him was perhaps the most disingenuous car buying experience I've ever had. From th Sales Manager Julian Perez at VW of Downtown. My interaction with him was perhaps the most disingenuous car buying experience I've ever had. From the moment we met, Julian attempted to establish false rapport by claiming "we're neighbors" (we weren't even close to being neighbors) and trying to act overly friendly - classic manipulation tactics that felt immediately insincere. But the real issues began when discussing numbers. When presented with a competitor's detailed, line-by-line quote for a fully loaded Atlas at a significantly lower price, Julian dismissed it as "deceitful" without explanation. The irony? His quote for a base model Atlas was substantially higher, yet he couldn't (or wouldn't) provide a breakdown of the costs. Even more telling, our salesperson appeared visibly uncomfortable and confused by Julian's numbers and tactics. The worst part? Julian made me wait over two hours just to present this inflated quote, showing complete disregard for my time. His strategy seemed to be: keep the customer waiting, hope they're too exhausted to think clearly, then push an overpriced deal with vague numbers. If you're a potential customer, just know that there are far better options available. I immediately went to another dealership afterward and got a fully loaded Atlas for thousands less, with transparent pricing and no games. Julian's approach to sales is exactly why people dread car shopping. VW of Downtown would do well to reconsider whether this type of leadership aligns with their values. To the salesperson who worked with us: you deserve better management. Your professionalism throughout this ordeal was noted and appreciated. More

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Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. My car was cleaned and detailed on pick up. Great job.. More

by Mario Verified Customer Verified Customer

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