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Judy Deems
Judy Deems at DCH Wappingers Falls Toyota
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Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
81 Reviews
4.7

81 Reviews

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81 Reviews of Judy Deems

April 03, 2025

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Employee Rating

A wonderful experience! My experience was wonderful, everyone was very kind and helpful. I am very thankful. More

by SOPHIAAMARIEE23
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Apr 03, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience and that our team was able to help. We truly appreciate your feedback and are grateful for your trust. If you need anything else, don’t hesitate to reach out!

March 28, 2025

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I love the professionalism and the low-pressure, low-stress atmosphere over at this dealership. We've worked with them over the years and are working with them to find a new car now and have had our More

by michael.casale
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kolozy, Thomas Hackett, Andrew Bartko

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Mar 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and kind words! We're thrilled to hear that you’ve had positive experiences with both sales and service. We’re here to make your car buying and service needs as stress-free as possible, and we look forward to helping you with your next vehicle.

March 26, 2025

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Lauren was super helpful and nice. Lauren explained to me what would need to happen to my car and kept me in the loop. More

by daynagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Melissa Tyler, Joshua Johns, Lauren Fusaro

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Mar 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that Lauren provided helpful and clear communication throughout the process. We appreciate your trust and look forward to assisting you again!

March 22, 2025

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Employee Rating

Service dept and sales dept are very accommodating and a pleasure to work with. Very convenient and conscientious of my needs. Judy and Melissa go above and beyond! Thank you More

by piccorel
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler

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Mar 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy and Melissa went above and beyond to make your experience great. We appreciate your support and look forward to helping you again with any future needs.

March 22, 2025

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Great service and attention to customers. Will always be a customer from DCH WAPPINGERS FALLS TOYOTA. More

by japadilla2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Karl Boye

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Mar 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re so glad to hear that you’ve had great service and that you’ll continue to be a loyal customer. We truly appreciate your support and look forward to assisting you again in the future!

March 21, 2025

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very professional I'll let you know what's going on how long it will take send emails More

by mjmock70
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karl Boye

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Mar 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad you appreciated our professionalism and communication. Let us know if you need anything else!

March 16, 2025

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Not convenient, if you need your car fixed at an adequate amount of time. They take long to service car even after making an appointment. Only had this issue once, but would not be surprised if it were to ge More

by Steph
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 16, 2025

DCH Wappingers Falls Toyota responded

Steph, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 15, 2025

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It’s perfectly fine. They are very nice. Sometimes there’s a long wait to schedule an appointment. More

by SCOTTFROMMER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 16, 2025

DCH Wappingers Falls Toyota responded

Scott, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 12, 2025

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Employee Rating

MY TIRES WERE NOT ROTATED, I HAVE A NICK ON MY REAR RIGHT WHEEL. WHEN I LEFT TOYOTA. THE TIRE WAS IN THE SAME POSITION. SHOULD BE IN THE FRONT RIGHT. More

by newyork41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 06, 2025

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Employee Rating

I really love this place and I am always treated well and issues are always resolved More

by JEREMYRICKS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Newsham

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Mar 06, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear that you consistently have a positive experience with us. We strive to resolve any issues promptly and ensure that you feel well taken care of every time. Your continued trust means a lot to us, and we look forward to serving you again soon!

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