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Judy Deems
Judy Deems at DCH Wappingers Falls Toyota

Judy Deems | Page 2

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
301 Reviews
4.8

301 Reviews

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301 Reviews of Judy Deems

May 25, 2026

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Employee Rating

Already gave description. Hello, DCH Wappingers Toyota. Service with Judy Deems was an exceptional experience. Her professional knowledge and personal touch made my visit prod More

by chrisagallagher
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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May 25, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re thrilled to hear Judy Deems provided such an exceptional service experience and that our team helped get your vehicle road-trip ready. We’ll be sure to share your kind words with Judy and our technicians. Wishing you many safe and happy miles between New York and Florida!

May 23, 2026

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Employee Rating

5 Vehicle was service in a timely manner I was being kept aware of the the status of the vehicle More

by UGOJWT2
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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May 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We’re glad your vehicle was serviced in a timely manner and that our team kept you informed throughout the process. We truly appreciate your support.

May 22, 2026

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Employee Rating

The service department is always on time. Everyone is helpful and polite. The place is immaculate. More

by ANNHOFFMANKENDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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May 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear our service department continues to provide timely, helpful, and polite service. We truly appreciate your kind words about our facility and look forward to serving you again!

May 21, 2026

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Employee Rating

She hung up on me & just wants to talk not LISTEN. came in for one thing & was recommended to various other services then told that I requested an ADDITIONAL service which was the original request for More

by angelamcswr
Recommend Dealer
No

Other Employees Tagged: Judy Deems

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May 22, 2026

DCH Wappingers Falls Toyota responded

Angela, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 21, 2026

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Employee Rating

Did a great job . Give this guy a raise. Super car sales man! Fresh ride More

by Usadrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Karl Boye, Thomas Hackett, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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May 21, 2026

DCH Wappingers Falls Toyota responded

Thank you for the awesome review! We’re thrilled to hear you had such a great experience. We’ll be sure to pass along your kind words to the team. Enjoy your fresh ride, and thank you for choosing us!

May 17, 2026

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Appreciate their efficiency & kindness Happy to have reminders and easy way to make appointments More

by BIZISEGNIT
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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May 17, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad you appreciate our efficiency, reminders, and easy appointment process. We look forward to serving you again!

May 16, 2026

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Employee Rating

Oil change took a little more than 2 hours. This was a little frustrating. Also, I had to reset my dashboard displays and my HUD. It was an oil change not a software update. More

by jeff.borst
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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May 17, 2026

DCH Wappingers Falls Toyota responded

Jeff, thank you for your feedback, and we’re sorry for the longer-than-expected wait and the inconvenience with your dashboard settings. That’s not the experience we aim to provide. We appreciate you bringing this to our attention and will share it with our service team. Please feel free to reach out if we can assist you further.

May 09, 2026

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Employee Rating

Previously, I had great experiences at this service department with this service representative. My recent experience was awful. I had an appointment for an inspection and oil change. She recommended a More

by MELANIE
Recommend Dealer
No
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May 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We sincerely apologize for the extended wait time during your service visit and the delays you experienced. We also regret to hear about the concerns following pickup, as that is not the level of quality or reliability we aim to provide. Please contact us directly at (845)-288-0982 so we can review your visit in detail and work toward making this right.

May 08, 2026

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Employee Rating

I like DCH Toyota because unlike most dealerships and service departments I find DCH to be honest and helpful. More

by Tomschipsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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May 08, 2026

DCH Wappingers Falls Toyota responded

Hi Tom, thank you for your thoughtful review! We truly appreciate your trust in DCH Toyota. Providing honest, helpful service is something we take great pride in, and we’re glad that stood out during your experience with us. We look forward to continuing to serve you in the future!

May 07, 2026

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Employee Rating

very courteous and attentive Judy Atkinson said all my questions, she was very patient with me And kind. More

by TEACHINGAGAPE
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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May 07, 2026

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful review! We’re delighted to hear that Judy Atkinson provided such courteous, attentive, and patient service. Taking the time to answer every question with kindness and care is exactly the experience we strive to provide. We truly appreciate your feedback and will be sure to share your kind words with Judy!

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