Juan Vasquez
Juan Vasquez at Big Star Hyundai
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Juan Vasquez

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.5
230 Reviews
4.5

230 Reviews

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230 Reviews of Juan Vasquez

April 14, 2025

Dealership Rating
Employee Rating

Service department doesn't respond in a timely manner. Numerous calls go unanswered. Was never offered a loaner. Diagnostic test give no information and no one including the service technician have any id More

by mrsdrac
Recommend Dealer
No

Other Employees Tagged: Juan Vasquez

Apr 15, 2025

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

April 08, 2025

Dealership Rating
Employee Rating

I recently visited the Hyundai service center and had a very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timel More

by catrice yancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 30, 2025

Dealership Rating
Employee Rating

I'll just say this, if Juan Vasquez not there my day will not be great, love him to pieces, great guy he always make sure I have a smile on my face and my problems get solved More

by ECLARK528
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez

Mar 31, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 30, 2025

Dealership Rating
Employee Rating

I'll just say this, if Juan Vasquez not there my day will not be great, love him to pieces, great guy he always make sure I have a smile on my face and my problems get solved More

by ECLARK528
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez

Mar 31, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 22, 2025

Dealership Rating
Employee Rating

Dealer try do their best than before I will bring my car back when needed More

by KDT0013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

March 17, 2025

Dealership Rating
Employee Rating

Excellent Customer Service! Always speeding service. The best Hyundai dealership in Texas. Will always return. More

by candice.n.pratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Malave , Erin

Mar 17, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 14, 2025

Dealership Rating
Employee Rating

Great service. Quick. To the point. Did not push or try to upsell extras. Thank you. More

by jen.lee.mcnew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 14, 2025

Dealership Rating
Employee Rating

Excellent service and great dealership! We always rely on the professional expertise the dealership provides. More

by pegomez71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

March 05, 2025

Dealership Rating
Employee Rating

Juan was very helpful and knowledgeable. He took the time to explain the recommendations and needed services, and also went above and beyond to get a part for my vehicle so the service tech More

by CYNF84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan

Mar 06, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 04, 2025

Dealership Rating
Employee Rating

Great service from the front desk team to the mechanic explaining every detail and work needed to be completed on the car. More

by KIFBETTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

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