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Juan Maldonado
Juan Maldonado at Klamath Falls Toyota

Juan Maldonado

General Manager

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.4
40 Reviews
4.4

40 Reviews

Write a Review

40 Reviews of Juan Maldonado

March 11, 2025

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Employee Rating

Been doing business with Lithia since 2005 with the purchase of my Neon. Then 2011 I bought my Toyota Tundra. I have 158,000 miles and still going strong. Thank you for your service! More

by ROCHOA49
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Kevin Bicknell, Albert McLing

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Mar 11, 2025

Klamath Falls Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 07, 2025

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Employee Rating

Always dependable gets work done very efficently and on time. Explains service needed and service completed and answers any questions you may have in full datail. I would recomend klamath toyota as a very More

by St
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell

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Mar 07, 2025

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 26, 2025

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Employee Rating

I got my truck serviced. Engine oil changed Topped off fluids. Had a nice video of areas l need to get work on. They were pleasant to deal with. More

by ROGER.HULET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Short Hispanic guy really nice.

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Feb 26, 2025

Klamath Falls Toyota responded

Hi Roger: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 18, 2025

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Haw done everything I ask them to do in a timely manner and done right. More

by NONE110
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 06, 2025

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Employee Rating

Easy to make an appointment & friendly technicians. The only issue was I asked them not to rotate my tires & they did it anyway. More

by JACKSW1EYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Matt Snipes

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Feb 07, 2025

Klamath Falls Toyota responded

Thank you for your feedback and we do apologize for rotating your tires. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 04, 2025

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Employee Rating

You guys do a good job on my car thank you my car run good More

by RWDAD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Kevin Bicknell, Albert McLing

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Feb 04, 2025

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 30, 2025

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Employee Rating

Took 2 hours for them to change my oil How long is it supposed to take for an oil change More

by ASHLEYANDREWT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Snipes, Kevin Bicknell, Albert McLing

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Feb 04, 2025

Klamath Falls Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 27, 2024

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Employee Rating

They did a great job, ready when they said it would be. Very friendly and professional. More

by JOYCEFURLONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Kevin Bicknell, Albert McLing

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Dec 30, 2024

Klamath Falls Toyota responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 21, 2024

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Employee Rating

Fast, professional service with a fantastic waiting room with drinks and free fruit while you wait. Coffee was surprisingly good! More

by garrardmike69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Matt Snipes, Lana Lee, Kevin Bicknell, Albert McLing

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Dec 23, 2024

Klamath Falls Toyota responded

Thank you for the kind words for our service department, Mike! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 18, 2024

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Employee Rating

Got no help with the problems the vehicle came with. . Like was the vehicle even inspected before they sold it to me? More

by DrosIntentions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 19, 2024

Klamath Falls Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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