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Juan Maldonado
Juan Maldonado at Klamath Falls Toyota

Juan Maldonado

General Manager

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.6
36 Reviews
4.6

36 Reviews

Write a Review

36 Reviews of Juan Maldonado

February 06, 2025

Dealership Rating
Employee Rating

Easy to make an appointment & friendly technicians. The only issue was I asked them not to rotate my tires & they did it anyway. More

by JACKSW1EYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Matt Snipes

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Feb 07, 2025

Klamath Falls Toyota responded

Thank you for your feedback and we do apologize for rotating your tires. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 04, 2025

Dealership Rating
Employee Rating

You guys do a good job on my car thank you my car run good More

by RWDAD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Kevin Bicknell, Albert McLing

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Feb 04, 2025

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 30, 2025

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Employee Rating

Took 2 hours for them to change my oil How long is it supposed to take for an oil change More

by ASHLEYANDREWT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Snipes, Kevin Bicknell, Albert McLing

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Feb 04, 2025

Klamath Falls Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 27, 2024

Dealership Rating
Employee Rating

They did a great job, ready when they said it would be. Very friendly and professional. More

by JOYCEFURLONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Kevin Bicknell, Albert McLing

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Dec 30, 2024

Klamath Falls Toyota responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 21, 2024

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Employee Rating

Fast, professional service with a fantastic waiting room with drinks and free fruit while you wait. Coffee was surprisingly good! More

by garrardmike69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Matt Snipes, Lana Lee, Kevin Bicknell, Albert McLing

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Dec 23, 2024

Klamath Falls Toyota responded

Thank you for the kind words for our service department, Mike! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 18, 2024

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Employee Rating

Got no help with the problems the vehicle came with. . Like was the vehicle even inspected before they sold it to me? More

by DrosIntentions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 19, 2024

Klamath Falls Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 10, 2024

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Employee Rating

Wow the best dealership I've been too they made everything so simple got me in a vehicle I've been wanting for so long it's beyond a blessing to have a company follow through and find me a way to g More

by DrosIntentions
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Matt Snipes, Lana Lee, Kevin Bicknell, Albert McLing , Levi

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Dec 10, 2024

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

December 03, 2024

Dealership Rating
Employee Rating

Very clean …. Super nice people , service writer was amazing , would recommend this dealer to friends and family More

by dz636on1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert McLing , Donnie Hodge

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Dec 03, 2024

Klamath Falls Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 22, 2024

Dealership Rating
Employee Rating

Levi is a fantastic, low key, and low pressure sales person. I highly recommend him. More

by ROBERTLASKODI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer

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Nov 24, 2024

Klamath Falls Toyota responded

Robert, It's fantastic to hear that Levi provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Klamath Falls Toyota! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

November 22, 2024

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Employee Rating

Best Dealership in Klamath Falls. Always friendly and willing to help. Will not go anywhere else to service my car or even to buy a new car. More

by liza.safford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lana Lee, Kevin Bicknell , Joe Funk

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Nov 24, 2024

Klamath Falls Toyota responded

Thank you, Liza, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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