Joy Chilcoat

A++ rating for Joy Chilcoate for problem resolution, responsiveness and followup. Also, Ron Ptak, the service manager, is the gold standard for customer service satisfaction. I've been bringing my ca responsiveness and followup. Also, Ron Ptak, the service manager, is the gold standard for customer service satisfaction. I've been bringing my car to this dealership since 2014 and I appreciate the service I've received there. More

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Just a quick review to say how happy I was with my service advisor Joy Chilcoat and service manager Joe Diss. I had a run flat tire blowout after hitting a large pothole on a major highway. Scary! But service advisor Joy Chilcoat and service manager Joe Diss. I had a run flat tire blowout after hitting a large pothole on a major highway. Scary! But I made it to the dealer late that afternoon. Joy was able to check and confirm they had a replacement tire in stock. They replaced the tire and preformed a much needed alignment. Joy had my car ready for pickup the next day before the promised time. Great job Joy and Joe! Thank you for making the best of a stressful event. More

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This dealership is fantastic. Most recently, I’ve been in touch with the service department, specifically Joy, and the BMW Genius, Amit. They’ve helped with tags and getting up t Most recently, I’ve been in touch with the service department, specifically Joy, and the BMW Genius, Amit. They’ve helped with tags and getting up to speed on how to work the dash (my last car had a cassette tape player so you can imagine the leap!!). They were so kind, patient, professional, and fun. Highly recommend going to BMW Silver Spring!! More

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David Davila made the whole process as easy as possible. From initial email, to spending a whole Saturday morning showing different options , to being the middle man between me and finance. The whole experi From initial email, to spending a whole Saturday morning showing different options , to being the middle man between me and finance. The whole experience was great. Thank you David!! You guys have gained a customer. Walter More

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Dave Davila and Joy Chilcoat took the sting our a disaster when the electronics and power steering failed in my 2019 BMW x3. They got me into a new 2024 X3 without fuss or drama. I got a fair trade i disaster when the electronics and power steering failed in my 2019 BMW x3. They got me into a new 2024 X3 without fuss or drama. I got a fair trade in for my junker, and a reasonable price for the new car. Dave spent several hours showing us the new features. He and Joy were knowledgeable, helpful and considerate during a stressful situation, and I’m grateful to them both. More

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