Josue Cruz | Page 5

Grand Prairie Ford responded

Thank you for sharing your wonderful experience with us, Quint! We are thrilled to hear that you found exceptional value and appreciated the professionalism of our team throughout your entire visit. Your recommendation means the world to us at Grand Prairie Ford. We take great pride in providing outstanding service and ensuring every customer feels valued. It was our pleasure to serve you, and we look forward to helping you with all your automotive needs in the future.

TrippleR responded

Bad tire and wheel passenger rear (been curbed) wheel will have to be replaced missing floor mats missing luggage hide shade mssing cargo net needs new wiper blades squeaking Rear tailight was busted no inspection on body (front bumper and rear bumper) lots of damage Torn armrest on both rear passenger seats holes in the back of the rear passenger seats trim missing on AC vents Forced to buy a warranty I did not clearly want in the finance department Sales manager was very ugly to me over the phone and told me just to return the vehicle with the busted tail light lens and no floor mats and torn seats.

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that Cruz, Ron, and Karla provided you with excellent and helpful service during your visit. Your feedback about our team members being wonderful means a great deal to us. We take pride in having dedicated staff who go above and beyond to ensure every customer has a positive experience. We appreciate your business and look forward to serving you again at Grand Prairie Ford.

Grand Prairie Ford responded

Thank you for taking the time to share your experience with us! We are thrilled to hear that Max provided you with exceptional service and that his expertise helped you make your decision. Max's knowledge and dedication to helping our customers find the right vehicle is exactly what we strive for at Grand Prairie Ford. We appreciate your trust in our team and are glad we could exceed your expectations during your visit.

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that everything went smoothly and that Ron and Lawrence provided you with excellent service during your visit. Your recognition of the improvements in our sales department means a great deal to our team. We appreciate your feedback regarding the service department and are continuously working to enhance all aspects of our customer experience. Your input helps us maintain our commitment to providing outstanding service across all departments. We look forward to serving you again and demonstrating our dedication to excellence in every interaction.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that both our sales team and finance department provided you with exceptional service. It's fantastic that we were able to complete your visit more efficiently than you expected. Your satisfaction means everything to us, and we truly appreciate your confidence in choosing to return to Grand Prairie Ford for your future automotive needs. We look forward to serving you again.

Grand Prairie Ford responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that Ryan provided such excellent service as your salesperson and helped make your new Bronco purchase a smooth process. Your feedback about his outstanding work means a great deal to our team. We take pride in having dedicated team members like Ryan who go above and beyond to ensure our customers have a positive experience. Congratulations on your new Bronco, and we hope you enjoy many great adventures ahead!

Grand Prairie Ford responded

Thank you for your feedback, Jovita. We take customer feedback seriously and are continuously working to improve our processes. If you would like to discuss your experience further, please reach out to Maricela Vera at Mvera@grandprairieford.com. We appreciate you taking the time to provide us your feedback.

Grand Prairie Ford responded

Thank you for your wonderful feedback! We are thrilled to hear that you received very good service from our team. Our attendants strive to provide friendly and helpful assistance to all our customers, and it’s rewarding to know that we met your expectations. We look forward to serving you again!

Grand Prairie Ford responded

Thank you for your wonderful feedback! We are thrilled to hear that you had an excellent experience and are happy with your new car. Providing friendly and attentive service is our priority, and it's great to know we met your expectations. Enjoy your new vehicle!