Joshua Jones | Page 44

This dealership needs to work on following through with cus I bought a vehicle from this dealership that had no floor mats whatsoever. I asked if I could get some and they said yes. They told me it would take a I bought a vehicle from this dealership that had no floor mats whatsoever. I asked if I could get some and they said yes. They told me it would take a little while but they’d send them to me. I have called back multiple times and have been given a different excuse on every occasion. This is unacceptable! If you spend $35,000 on vehicle the least the dealership could do is follow through with a promise to include floor mats! I would not recommend them. More

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Lease two Subaru outbacks We successfully leased two Subaru Outback Limiteds. The Salsa Service was great and follow up from dealership has been excellent. Technology instructi We successfully leased two Subaru Outback Limiteds. The Salsa Service was great and follow up from dealership has been excellent. Technology instruction was awesome, and worth the hour out of our day to learn how to use the in car computer. More

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Pleasant, knowledgeable experience with Mei Kei My husband and I went to Heritage Owings Mills to purchase a new Forester. I had an 18 year old Outback that never failed me but knew it was time to f My husband and I went to Heritage Owings Mills to purchase a new Forester. I had an 18 year old Outback that never failed me but knew it was time to finally upgrade. Mei Kei was so easy and pleasant to deal with. She was very knowledgeable about the car and took us on a test drive pointing out all the safety features and mechanics to make us feel comfortable. She took her time answering all of our questions and we never felt rushed. I was unsure of the color but liked the car I had test driven. She and Shawn suggested molding and a pinstripe to make it more personalized. She even co ordinated the service so we didn’t have to make multiple trips. She was conscientious and spoke to service for the arrangements, did follow ups and stayed in contact with us. She even met us in the service department and introduced us to the managers. You could not have asked for a more comfortable and personalized experience than what Mei Kei provided. More

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Great dealership, great people This is the second vehicle I’ve purchased from Heritage Subaru and I couldn’t be happier with my experience once again. Everyone is incredibly helpful This is the second vehicle I’ve purchased from Heritage Subaru and I couldn’t be happier with my experience once again. Everyone is incredibly helpful and made the car-buying process an enjoyable experience. If you are in the market for a Subaru then I would absolutely recommend this dealership. More

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Jon Waugh experience excellent service Jon Waugh provided us with everything we needed to know about our new vehicle. He was very knowledgeable and if he did not know an answer, he would fi Jon Waugh provided us with everything we needed to know about our new vehicle. He was very knowledgeable and if he did not know an answer, he would find it immediately. He stayed with us the entire time we were at the dealership until we drove off with our new car. Josh carefully explained all of the financing (0%!) for 48 months, and all of the required paperwork. Although offered, he did not pressure us for any additional services or coverage. More

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It’s amazing experience I give it an amazing rating. They treat you like you’re family. They really help to give you the best deal they can offer. I give it an amazing rating. They treat you like you’re family. They really help to give you the best deal they can offer. More

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Felt Like a Valued Customer This car purchase has been one of the best experiences. My wife and I saw a deal for a used 2018 crosstrek online and contacted the dealership to ask This car purchase has been one of the best experiences. My wife and I saw a deal for a used 2018 crosstrek online and contacted the dealership to ask questions. We decided to pursue the car the same night. We got delayed in our travels (coming from an hour away) and didn't get to the dealership until 8:30pm. We were treated with fantastic customer service. At no time did we feel like an inconvenience for how late we arrived. We asked a lot of questions and each one was heard and answered. Our previous dealership experience (not this one) was horrible and left us a little hesitant to work with a Subaru dealership again. Aleksey made us feel right at home as soon as we met. He listened to our frustration with the other dealership and showed sympathy. That went a long way with us. We felt like we were talking to another person, not the "stereotypical" sales person who is just there to make a sale and doesn't take into consideration what the buyer wants and needs. After the test drive with Aleksey, we decided to purchase the car. From there, we worked with Josh Jones who was just as phenomenal as Aleksey. Both made this car buying experience fun and painless. They showed genuine care to make sure we got what we needed and respected what we declined. Both Josh & Aleksey stayed until Midnight to complete the sale. We greatly appreciated their time and how good both of them are with people. I highly recommend this dealership as they have top notch people representing Subaru well. More

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Emily is the best Loved my sales person, Emily Bintz at Heritage Subaru. Could not have had a better experience. I came to see a specific vehicle and that’s what I saw. Loved my sales person, Emily Bintz at Heritage Subaru. Could not have had a better experience. I came to see a specific vehicle and that’s what I saw. The sales people were very accommodating, friendly, and knowledgeable. It still takes all day to buy a car but I’m very happy with what I bought and I’m very happy to be doing business with heritage Subaru More

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Bought a pre ownedSubaru I had a very positive experience purchasing my pre owned Forester. Alex really helped with some special requests, which made purchasing my first car a I had a very positive experience purchasing my pre owned Forester. Alex really helped with some special requests, which made purchasing my first car a pleasant and less intimidating experience. More

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Great staff and great experience Spoke to the GM Shawn directly on the phone and he was understanding and super helpful. As a military spouse(currently playing the single parent role) Spoke to the GM Shawn directly on the phone and he was understanding and super helpful. As a military spouse(currently playing the single parent role) with a 1 yr old and 4 yr old, he welcomed and recommended that I come test drive cars - they would help move the carseats. This was enough to come in. Greg was great over the phone so that the car was ready when I got there. Mei Kei helped us and stayed late until everything was done. She had coloring books for my kids and made everyrhing stress free and easy. She even mailed me my leftover belongings I forgot in my trade in vehicle. Joshua in finance was also very informative, helpful, and went above and beyond. I couldn't imagine going anywhere else. Very upfront, honest, friendly, and helpful. They made a time consuming process as easy as could be(even with 2 young kids). More

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