Joshua Jones | Page 48

I came away very satisfied I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came aw I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came away satisfied and happy. I felt very confident that Santos was only interested in getting my wife and I what we wanted and needed. The other staff was also very friendly, fast, and helpful. More

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Subaru Impreza We came looking for a used Impreza but ended up getting a new one. We left to confirm our options and came back to purchase it a few days later. Jon w We came looking for a used Impreza but ended up getting a new one. We left to confirm our options and came back to purchase it a few days later. Jon was very helpful in explaining all of our options and making sure we got the best car for us. More

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Excellent no pressure experience My wife and I were unexpectedly needing to replace a vehicle on very short notice. After visiting several other dealers with very questionable sales t My wife and I were unexpectedly needing to replace a vehicle on very short notice. After visiting several other dealers with very questionable sales tactics and constant pressure to move us toward a new car we were exhausted by the process. We found a few used vehicles on the heritage subaru website and made an appointment to test drive. The stafff was helpful and patient and our salesman Matthew Streete helped us to find the perfect car. I was appreciative of the difference that was evident in the entire experience at Heritage. I will continue to bring both of our Subaru's there for service and I fully expect I will but my next car there as well. More

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Santos Mendez is the BEST!!! EXCEPTIONAL customer service!! Everyone is friendly and they genuinely care about you and want to help make your experience positive and as smooth as EXCEPTIONAL customer service!! Everyone is friendly and they genuinely care about you and want to help make your experience positive and as smooth as possible. I can't say enough good things about Santos he kept me up to date with everything, where things were in the process, he answered all my questions, eased any concerns I had, and even followed up with me after I bought my car. He truly embodies the values of Subaru. If you are looking for a car and want to be treated like a queen (or king!) go see Santos!! More

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