Joshua Johns

We started with a lovely young salesman named Christian Behrns. He was extremely helpful, made good suggestions, was respectful of our budget, and found vehicles that matched our needs and wants. Upon revi Behrns. He was extremely helpful, made good suggestions, was respectful of our budget, and found vehicles that matched our needs and wants. Upon reviewing paperwork later in the week we found optional accessories in a charge that was not explained to us by the finance person who we saw on our first visit and he wasn't very pleasant. We were disappointed that the optional accessories were things that had already been done to the vehicle, so they weren't exactly options for us. That was extremely disappointing on behalf of Toyota. Christian returned phone calls Promptly and reached out as necessary to get insurance information and make sure everything was going smoothly. The next day I received a call from Corey who was as confused as I was that Christian had left the dealership. I did reach out and speak with a manager named Josh, Who was extremely helpful and kind. Our frustrations , however , were mounting , given the lack of communication From the dealership itself. I was told that Angel would be our finance person and he was ready to help when we were closing the purchase a few days later. Josh said he would do whatever he needed to do to improve communication and would find a way to accommodate us for the difficulties during the week In regards to communication. When we came in on Saturday to pick Up the vehicle and hand over a check, our appointments started 30 minutes late, And honestly, the only compensation we were offered for some of the miscommunication by Toyota was employee pricing for an extended warranty which we had already indicated we were not interested in, so this was not of benefit to us in any way nor did it compensate us for the miscommunication from Toyota. Corey Was extremely kind and helpful and got the car ready for our pickup. He said he was happy to help out and understood that it was kind of an unusual and awkward situation. Christian deserves the full commission From the sale because other than closing the deal, he did everything we asked, was helpful, and asked questions of more senior people to make sure he was doing everything right. We were very satisfied with how we were treated as humans by Christian and Josh and Corey. Angel Was very nice and answered all of our questions, but again, we had been informed that Toyota would be going out of their way at the finance appointment to compensate us for the inconveniences and miscommunication during the week. This entire process happened within the span of one week from our first test drive to handing over a check and driving away with a new car. More

by COPPER5228 Verified Customer Verified Customer

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Bleona Krasniq was very professional in dealing with me in purchasing a new car. The manager was helpful when picking up the car. in purchasing a new car. The manager was helpful when picking up the car. More

by CNORBERG Verified Customer Verified Customer

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The Toyota dealership in Wappingers falls has a large on site inventory of used Toyotas, which is what I was looking for. Corey, the gentleman who assisted me in finding the best car for my needs, was ama site inventory of used Toyotas, which is what I was looking for. Corey, the gentleman who assisted me in finding the best car for my needs, was amazing. He went through about 7 different financial, and vehicle options for me, discussing year, mileage, my budget, and loan option. They got me the very best deal with a bank that I could afford, and I was able to trade in my car. They spent so much time helping me, and were very cognizant of my budget, and so considerate of my needs. I can't thank them enough for the perfect purchase of my Toyota Prius! More

by DIANEBACKOFEN Verified Customer Verified Customer

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It was 100% the a typical experience. It was no worse than other dealerships. Someday I hope to be so rich that I don't care if I pay MSRP. It was no worse than other dealerships. Someday I hope to be so rich that I don't care if I pay MSRP. More

by JVPETERS132 Verified Customer Verified Customer

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Clean environment, friendly staff, and great layout! Really enjoyed buying my vehicle here! Big thanks to Derrell & Josh, great working w them all. Really enjoyed buying my vehicle here! Big thanks to Derrell & Josh, great working w them all. More

by Ariana Berisha Verified Customer Verified Customer

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He was very upfront and disclosed all important terms conditions and information in a very professional manner and handled my transaction with the utmost precision and accuracy. A pleasure to work with a conditions and information in a very professional manner and handled my transaction with the utmost precision and accuracy. A pleasure to work with and thank you so very much! More

by PETEMANNESE Verified Customer Verified Customer

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I really enjoyed working with Raymond Hess. He took care of me and my family and was very accommodating. He is very knowledgeable and helped me get the best deal possible. He took care of me and my family and was very accommodating. He is very knowledgeable and helped me get the best deal possible. More

by PHURD27 Verified Customer Verified Customer

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The staff are well trained and very respectful! Bought my first hybrid car and I love it!! Bought my first hybrid car and I love it!! More

by Suemantonio Verified Customer Verified Customer

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friendly and upfront about with no hard sell was a professional about the sale and pricing and within a few hours I felt whit the car great job all around by your staff thank you professional about the sale and pricing and within a few hours I felt whit the car great job all around by your staff thank you More

by SREGGIE03 Verified Customer Verified Customer

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Lauren was super helpful and nice. Lauren explained to me what would need to happen to my car and kept me in the loop. Lauren explained to me what would need to happen to my car and kept me in the loop. More

by daynagrave Verified Customer Verified Customer

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