Josh Potts

The whole staff is professional and provides excellent customer service. I have purchased multiple vehicles from this dealership, they have hands down earned my business for years to come. customer service. I have purchased multiple vehicles from this dealership, they have hands down earned my business for years to come. More

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From start to finish, this has been one of the most frustrating car-buying experiences I’ve ever had. Here’s some background: In July 2024, my lease was ending and the AC in my car went out. I was e frustrating car-buying experiences I’ve ever had. Here’s some background: In July 2024, my lease was ending and the AC in my car went out. I was eager to move on and saw a 2016 Honda Civic with under 30,000 miles listed on Mac Haik’s website. Perfect—I knew I was going to buy it, no test drive needed. Unfortunately, the sales rep I was assigned to, Alex Ozomma, clearly wasn’t interested in moving the deal forward. It was nearly impossible to get him on the phone. We dragged out the process for three days before I was finally able to come in to purchase the car on July 19th. Problem #1: When I arrived, the quote Alex gave me was $600 higher than we had discussed. Instead of correcting it, he claimed it was always that price and told me to prove otherwise. So I searched our text messages, found the original quote, and showed it to him. Still no apology—he just angrily got a corrected version. That new quote also included a $600 charge for window tint. I didn’t mind paying for it upfront since I prefer tinted windows anyway. During the contract signing, I was offered a $2,666 optional service contract for windshield and tire coverage. The Finance Manager strongly encouraged it, promising it was fully refundable after expiration. I added it, trusting their word. After that, I was given a rental while they installed accessories on my car. The rental had a dark tint—great! I thought it was finally over and I could move on. But when Alex called to say the car was ready, I asked about the tint. I hadn’t been asked about the shade, so I assumed there was a standard option. He told me there was no tint at all because it wasn’t in the contract. Instead, they installed a LoJack device—something we never even discussed. We had a short, polite argument before he interrupted me and said, “Check your contract because I already know what’s in it.” I rushed home, pulled up the contract, and sure enough—tint was listed. I circled it and sent it to him. No apology, no acknowledgment—he just moved on and told me when I could pick up the car. When I got it, the vehicle wasn’t even detailed and smelled musty. At that point, I was tired—I just wanted to move on. More

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Christian G. , Tony and the lady who helped check out were super kind and provided the best customer service! Super grateful for their efforts and of course the r , Tony and the lady who helped check out were super kind and provided the best customer service! Super grateful for their efforts and of course the rest of the crew that are behind the scenes! More

by smith.mary1 Verified Customer Verified Customer

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Christian G. , Tony and the lady who helped check out were super kind and provided the best customer service! Super grateful for their efforts and of course the re , Tony and the lady who helped check out were super kind and provided the best customer service! Super grateful for their efforts and of course the rest of the crew that are behind the scenes! More

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No games! Straight up pricing, no hidden fees. Great experience! Delroy took us as a walk-in but treated us like family. No high pressures, just honest car se Straight up pricing, no hidden fees. Great experience! Delroy took us as a walk-in but treated us like family. No high pressures, just honest car selling. This is a DEALERship, not a STEALERship like so many others. More

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Horace was so helpful and amazing throughout the whole process. I described a specific car and he made sure I got that exact one. Definitely 10 out of 10. process. I described a specific car and he made sure I got that exact one. Definitely 10 out of 10. More

by BRIANKA.LEWIS Verified Customer Verified Customer

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Very professional staff, management and I Iiked the way the dealership looked. Overall I was very impressed, as this was my 1st visit to Mac Haik the dealership looked. Overall I was very impressed, as this was my 1st visit to Mac Haik More

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Amazing experience. Friendly service with attention to detail and customer satisfaction. The entire process was efficient and fun. Friendly service with attention to detail and customer satisfaction. The entire process was efficient and fun. More

by BONFIRE12 Verified Customer Verified Customer

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Dealership and salesman Vince Swanson were great to work with and would definitely purchase again. with and would definitely purchase again. More

by PHILLIPSJS322 Verified Customer Verified Customer

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Dealership was great to work with and would purchase any future vehicles from there aslo future vehicles from there aslo More

by PHILLIPSJS322 Verified Customer Verified Customer

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