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Josh McFarland
Josh McFarland at Klaben Chrysler Jeep Dodge Ram

Josh McFarland | Page 8

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
5.0
88 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

3 yrs

5.0

88 Reviews

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88 Reviews of Josh McFarland

January 15, 2026

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Employee Rating

The cause wasn’t determined, hope it doesn’t happen again my fingers will be crossed More

by mrspeedkisstribute
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Recommend Dealer
Yes
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Jan 17, 2026

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your 3 star review reveals that we failed in meeting your expectations. That was not our intention and I apologize for us putting you in the position of being less than completely satisfied. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. The details that you provide will help us identify and address any process failure that may have occurred. I thank you again for your feedback and hope to hear from you soon. Jeff Bryant 330-673-3139 ext 409

January 08, 2026

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Josh was great to work with. Explained everything and answered all my questions. Highly recommend More

by rsepi
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Yes
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December 29, 2025

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Josh was very kind and polite great customer service! Thanks for pulling my truck to the door since it was so cold today More

by TIM G
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Ridge Hancock

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December 25, 2025

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Service advisor Josh was awesome, was impressed with how he welcomed me, kept me up to date on the status all through out, even turned on my seat warmer when he pulled my vehicle I recommend Klaben and Jo More

by b_biley
Recommend Dealer
Yes
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December 18, 2025

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Employee Rating

Dealership was fine. New Ram has quality issues. Specifically electronics. 4000 miles and it has been back to service twice. More

by Rayfantozzi5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Stephens , Brian Franklin

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Dec 18, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience. We understand how frustrating it is to have a new vehicle require repeated service visits so early in the ownership experience and are appreciative you have given us an opportunity to address the problems. Please know that our sales and service teams remain committed to supporting you and will continue working in accordance with manufacturer guidance to diagnose and resolve any issues as they arise. We’re hopeful our actions to this point have conveyed our genuine care and concern for your satisfaction. We remain engaged and at your service to ensure we bring closure to all your concerns. Timothy Beane tbeane@klaben.com (330)673-3139 ext 506

December 12, 2025

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Rectified my bill after a $53 dollar labor fee was brought to their attention for an oil change and tire rotation. Thank you More

by Smalls
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Recommend Dealer
Yes
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November 29, 2025

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Dealership employees are professional and considerate. This was a last minute schedule they were able to fit me into the rotation had my daughter vehicle done as promised. Thank you. More

by xlcr736
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Recommend Dealer
Yes

Other Employees Tagged: Brian Binegar

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November 24, 2025

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Joe and the staff are always super friendly. That’s why i keep coming back! More

by mikerinella
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , Brian Franklin

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November 17, 2025

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They have been nothing but easy to deal with, both on the sales and service sign of things More

by nlotarski
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Brian Binegar, Elizabeth Curry, Ridge Hancock, Tyler Schultz

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November 13, 2025

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Everything was timely and he broke down all the recommendations for me. Service was excellent. More

by Toneant66
Recommend Dealer
Yes
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