Josh Grissom
Josh Grissom at Cape Coral Chrysler Dodge Jeep Ram

Josh Grissom

Service Advisor

Cape Coral Chrysler Dodge Jeep Ram

2200 NE Pine Island Rd
Cape Coral, FL 33909

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Josh Grissom

October 28, 2026

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Employee Rating

Very good service, to value people and ask me for more inquiries if I need more help More

by loyolat2016
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 28, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

We're delighted to know you had a great experience with our service. Your recognition of our commitment to valuing clients means a lot. We hope to welcome you back soon!

October 23, 2026

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Horrible service department. I still have not received a call from the manager going on 2 weeks regarding parts that were taken off my jeep while in service More

by KRISTINA.KUJAN
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Mike "Big Mike" Tota

Oct 27, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

Kristina, we apologize for the negative experience and the delay in follow-up from our service department. Our manager will contact you to resolve the matter. We are committed to providing quality and reliable service.

October 23, 2026

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Employee Rating

I recently to my new Jeep into our Cape Coral dealership and was greeted by Josh. He was extremely helpful and took great care of me. I was shocked because he explained to me that I had bolt in my tire an More

by MRSJMCBRIDE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Castori

Oct 27, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

We're so glad to hear about your positive experience with Josh at our Cape Coral dealership. Ensuring your safety and satisfaction is our top priority. Thank you for trusting us with your Jeep, and we hope to see you again soon!

October 15, 2026

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Made the service appointment on line which was very simple. Turned up car was taken away while I waited. I was kept informed of progress, including photos and the job was done within the timeline given More

by david@masonevansinc.com
Service Price Transparency
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Recommend Dealer
Yes
Oct 16, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're thrilled to hear that our online appointment system and timely updates made your visit smooth. We look forward to welcoming you back for more quality service.

October 11, 2026

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Joshua was very knowledgeable about Chrysler warrantees, not everyone in your service department has that knowledge! More

by debracarpenter41
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Recommend Dealer
Yes
Oct 12, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 17, 2026

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Service was excellent, but I will have another review in 3 months to see if the work done has held up . Keep up the good work. More

by conniegirgenti0
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Recommend Dealer
Yes
Sep 18, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 14, 2026

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Service department is great! Josh my service technician was fantastic took care of a ongoing issue! More

by rshaver0
Service Price Transparency
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Recommend Dealer
Yes
Sep 15, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 08, 2026

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Employee Rating

Always great service! ! Very honest and trustworthy service writers and service technicians. I wouldn’t choose any place else for my vehicle maintenance and repairs. 5 STAR More

by JOSHLGRIS
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Recommend Dealer
Yes
Sep 08, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 24, 2026

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Employee Rating

Awesome and attentive. They know what the were doing I highly recommend them. I will be going back to buy a new car. More

by jadome167
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Castori

Jul 28, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 18, 2026

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Employee Rating

My complaint is directed at the mechanics, I’ve taken my Grand Cherokee in for a fault, but they never fix it; according to them, they replace certain parts, yet the problem persists. The last time I went, More

by Oscar Matos
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 21, 2026

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Oscar. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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