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Joseph Vicari Jr.
Joseph Vicari Jr. at Heiser Ford Lincoln
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Joseph Vicari Jr.

Parts Manager

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.3
134 Reviews

Dealership Experience

30 yrs, 7 mos

Industry Experience

4 yrs, 9 mos

4.3

134 Reviews

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134 Reviews of Joseph Vicari Jr.

December 09, 2024

Dealership Rating
Employee Rating

Great customer service and very time efficient. The lube tech Austin and advisor Toni were wonderful. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Tony Perkins, Tom Ikert, Gordon Custer, Michael Wemmer

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Dec 09, 2024

Heiser Ford Lincoln responded

It's great to hear that Austi9n and Toni were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

December 09, 2024

Dealership Rating
Employee Rating

Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they s More

by ford enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Alex Serak, Tony Perkins, Tom Ikert, Gordon Custer, JESUS VAZQUEZ, Michael Wemmer

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Dec 09, 2024

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 03, 2024

Dealership Rating
Employee Rating

The sales and service department are both doing a great job. The service department will pick up and deliver your vehicle. They will even come out to your house or job nd work on it there. The sales proces More

by M.L.WEMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Tony Perkins, Chad Formico, Devin Spielman, Michael Wemmer, Bassim Farhoud

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Nov 04, 2024

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 05, 2024

Dealership Rating
Employee Rating

Service was good however when it came to solving the issues post purchase that were 100% on the dealership it was very difficult to get consistent communication More

by Colin Kenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bob Gigl, Brian Crandall, Devin Spielman, Keli Gastrow, Bruce Denson, Richard Hodge, Bassim Farhoud

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Sep 06, 2024

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this ? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 12, 2024

Dealership Rating
Employee Rating

It is a really nice place and as long as I have my truck I will always go there. More

by simschris540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Tony Perkins, Lawrence Bledsoe, JESUS VAZQUEZ, Bassim Farhoud , Derrick Bey, David Disch, Landon Hill

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May 12, 2024

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, Chris, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 16, 2024

Dealership Rating
Employee Rating

Worst Dealership in the City of Milwaukee and Glendale! Do Not Buy from Here Period! More

by Eric Snowden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bob Gigl, “Hutch” Hutchinson, Zak Krushas, David Quick, Alex Serak, Chad Formico , Landon Hill, David Lopez, Timothy Robinson

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Feb 19, 2024

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brian Crandall - General Manager bcrandall@heiser.com

Feb 19, 2024

Eric Snowden responded

Stop it with the politically correct response. Actions speak louder than words. I shouldn't have to reach out to you. You have all my information on file. You should be receiving out to me to see how you can rectify the situation. xxxx Poor Customer Service from Top to Bottom! Just fix my car! Doesn't take 6 months to repair a transmission. Then when you do fix the transmission, they fry the ABS system. Now I have to wait another two weeks to get my vehicle. Especially, after I already waited 4 months on the original repairs and body shop work! Straight Ridiculous!

December 14, 2023

Dealership Rating
Employee Rating

Very slow did not check all my fluids in the vehicle waited 5 hours I will go somewhere else More

by oscar.rush467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Serak, Kreyshia White, Marco Villa, Tony Perkins , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team

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Dec 18, 2023

Heiser Ford Lincoln responded

Oscar, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 16, 2023

Dealership Rating
Employee Rating

I always bring my car to Heiser Ford to get top service and customer service is always professional in answer my question and Alex always takes good care of my issues and most of all's give me my quote in More

by jacksonnettie60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Kreyshia White

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Nov 17, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 09, 2023

Dealership Rating
Employee Rating

I was very pleased with the service. It was done in a very professional manner. Everything was done by the time promised. More

by ALICEJANEJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kreyshia White , Casey Bobinger, Edward "Ned" Kelly, Service Team

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Nov 10, 2023

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

September 25, 2023

Dealership Rating
Employee Rating

Call to remind me of the appointment, and when I made it, there was very courteous and timely More

by EWWILLIAMS056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Villa

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Sep 26, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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