Joseph Castera

Very professional staff and the dealer show room and repair center is in excellent condition. Staff kept in informed of my vehicle repair status. repair center is in excellent condition. Staff kept in informed of my vehicle repair status. More

by mars2011 Verified Customer Verified Customer

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Never fear because Joe is here, when in doubt, he gets it done. My vehicle had an issue with the battery, in accordance with the Ford Manufactuerer warranty , I did get a loaner car not right away, but in it done. My vehicle had an issue with the battery, in accordance with the Ford Manufactuerer warranty , I did get a loaner car not right away, but in a timely fashion. I enjoyed the 2025 explorer, I will probably lease that next. Great service More

by Ford_Enjoyer Verified Customer Verified Customer

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Great job very professional that I recommended Dana to all my friends Excellent place to buy a car all my friends Excellent place to buy a car More

by SEBBYRUSS Verified Customer Verified Customer

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Great prompt courteous customer service- Listened to my issue that I was having with car and quickly resolved the issue within an hour - Thank you! issue that I was having with car and quickly resolved the issue within an hour - Thank you! More

by maryellenfx Verified Customer Verified Customer

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VERY SLOW SERVICE! I left my truck for an airbag light on issue and asked them to do the safety recalls while it was there. I was NOT offered a loaner and after 10 da I left my truck for an airbag light on issue and asked them to do the safety recalls while it was there. I was NOT offered a loaner and after 10 days without a vehicle, I had to have my truck back. I was told the airbag light was not repaired and only 1 of 3 recalls was done - no explanation was given. I was looking for another dealer to repair the airbag when a friend told me that was not a typical Dana Ford experience. I brought it back again and emphasized the airbag light was the top priority (safety issue for me and passengers!). The other 2 safety recalls on my truck needed to be done too if possible. This time, I was given a loaner truck however my truck was in for another 2 full M-F work weeks. The airbag was finally fixed and the remaining 2 recalls too. The repairs are well done but I think 22 days is an unacceptable amount of time for service. More

by pdonchik Verified Customer Verified Customer

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Great job . Joseph went above and beyond..Great setmrvice akwya po romp to answe my calls and explain to me step by step to get the work done o. Time Joseph went above and beyond..Great setmrvice akwya po romp to answe my calls and explain to me step by step to get the work done o. Time More

by salmozz Verified Customer Verified Customer

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Very quick and easy to work with no back and forth i would recommended for people to go there would recommended for people to go there More

by pellegrinog6 Verified Customer Verified Customer

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John was fantastic from a courtesy and derive perspective He was professional and responsive all Stound He was professional and responsive all Stound More

by richardaliberti Verified Customer Verified Customer

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My service rep was good and explained everything about my recall. The dealership is lagging because I have to wait for over three weeks to get my parts. Just goes to show you that they make the cars with che recall. The dealership is lagging because I have to wait for over three weeks to get my parts. Just goes to show you that they make the cars with cheap plastic and then they have to have a recall to make up for the parts that were made inferior. More

by yfd130 Verified Customer Verified Customer

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Everyone I spoke to was very helpful and communicated very clearly. The service I needed was met and completed in one day which was very helpful for myself and my family. very clearly. The service I needed was met and completed in one day which was very helpful for myself and my family. More

by adriscoll313 Verified Customer Verified Customer

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