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Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
212 Reviews
4.7

212 Reviews

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212 Reviews of Joseph Castera

November 21, 2024

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Employee Rating

Easy and convenient experience ! Joe knew all the details for my visit and got to the solution of my concern ! More

by johntpresby3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 20, 2024

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Joe was very helpful and a pleasure to work with I would highly recommend him as a service advisor More

by Skalahan
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2024

Dana Ford Lincoln responded

Thank you for the positive feedback about your recent visit with Joe & the team here at Dana Ford! We appreciate your recommendation and look forward to serving you again in the future!

November 14, 2024

Dealership Rating
Employee Rating

Tom Nico did an awesome job and was very informative. He made the process pleasant! More

by quanycook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Douglas Hansen, Thomas Nico

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Nov 15, 2024

Dana Ford Lincoln responded

We're happy to hear Tom provided you with an excellent experience here at Dana Ford! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!

November 13, 2024

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Employee Rating

The service is always great. Everyone is very helpful and willing to answer any questions. More

by Josie1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Graffeo, Ching Poon, Lori Allotta, ahmed khodir, Diana Latella , Andrew Basile, Robert LaRosa, Joe Salerno

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Nov 14, 2024

Dana Ford Lincoln responded

Josie, thank you for your continued support of the Dana Ford team! We appreciate your business and look forward to seeing you next time!

November 13, 2024

Dealership Rating
Employee Rating

The Dealership Dana Ford Lincoln has always provided Great Services and has always Accommodated my Service Issues for my Ford Vehicle. More

by yankeeny46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Diana Latella

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Nov 13, 2024

Dana Ford Lincoln responded

We're delighted to hear that Dana Ford has consistently met your service needs and provided great experiences. Thank you for trusting us with your vehicle!

November 12, 2024

Dealership Rating
Employee Rating

Always excellent service by the service department. The work was quick and efficient. Thank you Dana Ford More

by jen9065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2024

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford provided you with quick and efficient assistance during your recent visit. Thank you for your support and we'll see you next time!

November 10, 2024

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Employee Rating

Service was excellent good service area excellent coffee and water for the py Thank you More

by bigbadrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Frank Sinatra, Ryan Peters, Collin Romer , Diane Creazzo, Lori Allotta, Jessica Barbaria, Irma Jace , Diana Latella

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Nov 11, 2024

Dana Ford Lincoln responded

This is great to hear! Thank you for coming to Dana Ford!

November 07, 2024

Dealership Rating
Employee Rating

Excellent service and excellent everything Staff is wonderful and very helpful towards my new car More

by bigbadrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Diana Latella , Excellent people

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Nov 07, 2024

Dana Ford Lincoln responded

We're glad to hear the team made the visit special! Thank you for coming to Dana Ford!

November 06, 2024

Dealership Rating
Employee Rating

I have a part on order over a month, waiting for a call, never heard back. It seems Dana is quick to sell a car but TERRIBLE with customer service !! More

by jcorbo35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 07, 2024

Dana Ford Lincoln responded

I'm sorry to hear about the delay with your part order. We strive for prompt communication and it seems we've fallen short in this instance. Please reach out so we can address this issue directly and ensure you receive the service you deserve. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 02, 2024

Dealership Rating
Employee Rating

This dealership was good when I purchased the car and reliable when I needed warranty and regular service More

by ZEBJ6668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Dana Ford Lincoln responded

We're delighted to hear that your experience with Dana Ford has been positive both during and after your purchase. Thank you for trusting us with your vehicle needs!

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