Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
228 Reviews
4.7

228 Reviews

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228 Reviews of Joseph Castera

December 19, 2024

Dealership Rating
Employee Rating

Very quick and easy to work with no back and forth i would recommended for people to go there More

by pellegrinog6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2024

Dana Ford Lincoln responded

Thank you for the five-star rating! The team looks forward to working with you again! - Dana Ford

December 16, 2024

Dealership Rating
Employee Rating

John was fantastic from a courtesy and derive perspective He was professional and responsive all Stound More

by richardaliberti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Dana Ford Lincoln responded

Richard, we're delighted to hear that John provided you with such excellent service at Dana Ford. Thank you for sharing your experience!

December 15, 2024

Dealership Rating
Employee Rating

My service rep was good and explained everything about my recall. The dealership is lagging because I have to wait for over three weeks to get my parts. Just goes to show you that they make the cars with che More

by yfd130
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Dec 16, 2024

Dana Ford Lincoln responded

It's great to hear that your service rep provided clear explanations, but I understand the frustration with waiting for parts. We strive to address recalls promptly and apologize for any inconvenience caused by delays. If you have further questions or need assistance, please feel free to reach out. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

December 15, 2024

Dealership Rating
Employee Rating

Everyone I spoke to was very helpful and communicated very clearly. The service I needed was met and completed in one day which was very helpful for myself and my family. More

by adriscoll313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Schroder

Dec 16, 2024

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford provided you with clear communication and efficient service. Thank you for sharing your experience, and we're glad we could assist you & your family!

December 14, 2024

Dealership Rating
Employee Rating

The dealership hires professional like joe who is professional and honest to the customer I feel good dealing with Dana Ford and thinking of trading old for new to someone like joe More

by VIRGINIADAREEXTRACTCOMPANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Dana Ford Lincoln responded

It's fantastic to hear that Joe's professionalism and honesty made your experience at Dana Ford a positive one! We're excited about the possibility of assisting you with trading in for something new. Thanks for sharing your feedback!

December 13, 2024

Dealership Rating
Employee Rating

Helpful understand responsive comited knowledge friendly caring smart talented customers responsive customer relations humble understanding true More

by Mariopollina1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Dana Ford Lincoln responded

Thank you for the wonderful feedback about our team at Dana Ford! We're glad to hear that your experience was a positive one and we hope to see you again in the future!

December 07, 2024

Dealership Rating
Employee Rating

Always great and friendly service at Dana Ford. Every car I own came from Dana Ford More

by Aja1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Dana Ford Lincoln responded

Hi Aja, we're happy to hear you always receive great and friendly service at Dana Ford. We look forward to serving you again! Safe travels!

December 07, 2024

Dealership Rating
Employee Rating

Very good professional excellent Joe is excellent and very professional and got my out as quickly as possible More

by acbocca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Dana Ford Lincoln responded

Thank you for the fantastic feedback! We're delighted to hear that Joe provided excellent service and ensured a quick experience at Dana Ford. We appreciate your support!

December 07, 2024

Dealership Rating
Employee Rating

Great service helpful fast and they do what they say without any hassle highly recommend More

by mrroann7400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Dana Ford Lincoln responded

Thank you for your support of the Dana Ford team! We're grateful for your business and look forward to seeing you at your next visit!

December 06, 2024

Dealership Rating
Employee Rating

Very easy to work with and are quick to help when needed. Service guy Joe was very patient and understanding. Rob is awesome always answers when I needed help!!! More

by chrisykat1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob larosa

Dec 07, 2024

Dana Ford Lincoln responded

Hi Chrisy, thank you for the wonderful feedback! We're delighted to hear that Joe and Rob provided such helpful service at Dana Ford. We appreciate your support and look forward to assisting you again in the future! Safe travels!

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