Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
261 Reviews
4.7

261 Reviews

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261 Reviews of Joseph Castera

March 11, 2025

Dealership Rating
Employee Rating

Overall a good experience, but the time spent on the process for buying a car is way too long More

by victorianbrothers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Douglas Hansen, Robert LaRosa

Mar 12, 2025

Dana Ford Lincoln responded

Thank you for the review. We appreciate your patience and will certainly take this feedback into consideration moving forward. Enjoy your vehicle and please don't hesitate to reach out if our Dana Ford team can be of service again in the future!

March 09, 2025

Dealership Rating
Employee Rating

Joseph from the service department displays excellent customer service. He’s patient, he’s kind and he’s always willing to help you with anything you may need. More

by dtrickey68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Dana Ford Lincoln responded

Thank you for recognizing Joseph's excellent customer service at Dana Ford! We appreciate your feedback and look forward to serving you again next time!

March 06, 2025

Dealership Rating
Employee Rating

Always very helpful. The service team are amazing. They offer pick up & delivery service that is so helpful. More

by lizsecari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Cognetta

Mar 06, 2025

Dana Ford Lincoln responded

Lizsecari, we're delighted to hear that our service team at Dana Ford has been so helpful and accommodating with the pick-up & delivery service. Thank you for sharing your experience!

March 05, 2025

Dealership Rating
Employee Rating

What great service to come to your home and get an oil change. That makes it so easy to maintain your car. More

by VINCI666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Dana Ford Lincoln responded

We're delighted to hear that our home service was convenient for you! Thanks for sharing your experience and please don't hesitate to reach out the next time our Dana Ford team can be of assistance!

March 04, 2025

Dealership Rating
Employee Rating

Keep the good work up, good costumer service, nice clean facilities, maintenance personnel is amazing More

by m.carter125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diane Creazzo, Irma Jace

Mar 05, 2025

Dana Ford Lincoln responded

Thank you for the wonderful feedback! We're delighted to hear that our customer service and facilities at Dana Ford met your expectations. We'll continue striving to provide top-notch experiences for all our guests!

March 01, 2025

Dealership Rating
Employee Rating

Can’t say enough about Joe. Helpful throughout and a real asset to your team. More

by darth8211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Dana Ford Lincoln responded

Thank you for rating us five stars! The team looks forward to working with you again! - Dana Ford

February 22, 2025

Dealership Rating
Employee Rating

The service department is a disaster! However Joseph on the sales side was incredible to work with More

by mr.mainebtb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 24, 2025

Dana Ford Lincoln responded

We welcome the opportunity to resolve these concerns and regain your confidence in us and hope you will reach out when you have the chance. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

February 22, 2025

Dealership Rating
Employee Rating

Dana Ford is absolutely the best Ford dealership there is, the manager John and salesman Jason go above and beyond to make there customers happy and give the best deals possible, plus there service depart More

by keithdagostino49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Dana Ford Lincoln responded

Keith, we're delighted to hear about your long-standing loyalty and satisfaction with Dana Ford! It's fantastic that John, Jason, and our service team have consistently provided you with exceptional experiences. Thank you for being such a dedicated customer since 1994!

Feb 24, 2025

keithdagostino49 responded

Ur welcome I’m looking forward to doing future business with Dana ford!!! P.S. I will never go electric!

February 20, 2025

Dealership Rating
Employee Rating

I was greeted by John and he was very nice and took care of all that was needed gor my car. Great service. More

by ANNETTECALDAIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Dana Ford Lincoln responded

Annette, we're delighted to hear that John provided you with great service at Dana Ford. Thank you for sharing your experience!

February 12, 2025

Dealership Rating
Employee Rating

It was a great experience dealing with Diana Ford I will definitely recommend my family and friends More

by Cobajilir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Sinatra, Chris Cognetta

Feb 13, 2025

Dana Ford Lincoln responded

Thank you for choosing Dana Ford, we appreciate your positive feedback!

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