Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
253 Reviews
4.7

253 Reviews

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253 Reviews of Joseph Castera

February 12, 2025

Dealership Rating
Employee Rating

It was a great experience dealing with Diana Ford I will definitely recommend my family and friends More

by Cobajilir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Sinatra, Chris Cognetta

Feb 13, 2025

Dana Ford Lincoln responded

Thank you for choosing Dana Ford, we appreciate your positive feedback!

February 09, 2025

Dealership Rating
Employee Rating

Great service. . Thank you Time saver with oil change right in from of my home! More

by elianaescarria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Dana Ford Lincoln responded

Hi Eliana, we're glad our service saved you time, and we look forward to helping you again at Dana Ford. We look forward to serving you again! Have a great ride!

February 04, 2025

Dealership Rating
Employee Rating

Unfortunately, we have least cars from here for years and the fact that when there was issue with this car and they were very unwilling to help or accommodate the fact that I needed a car to get around was u More

by jkl71906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 04, 2025

Dana Ford Lincoln responded

I'm sorry to hear about your recent experience. We strive to provide comprehensive support and assistance for all our customers, especially long-term ones such as yourself. Please reach out at your convenience so we can address the issue and find a solution together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

February 03, 2025

Dealership Rating
Employee Rating

Always a great experience. Joe is so helpful and makes it an easy experience. Thanks More

by JLSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer

Feb 03, 2025

Dana Ford Lincoln responded

Thank you for the five-star rating! The team looks forward to working with you again! - Dana Ford

February 03, 2025

Dealership Rating
Employee Rating

Never had a problem with service, though they had my car for 3 months for a door recall and wound up needing a new door, but very happy to have had a loaner! They fixed another recall while there which was More

by lisa217d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Younger

Feb 04, 2025

Dana Ford Lincoln responded

Thank you for sharing your experience with us at Dana Ford. We're glad to hear that the loaner vehicle was helpful and appreciate your patience during the recall repairs. If there's anything we can do about the backup alarm, please let us know!

January 31, 2025

Dealership Rating
Employee Rating

Once again, I was pleased with the courtesy and professionalism from the staff of Dana Ford Lincoln. Each member I dealt with made the lease renewal process quick and easy. I’m happy to spend anoth More

by V_Fabiani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 31, 2025

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford made your lease renewal process smooth and enjoyable. Thank you for choosing us again; we look forward to continuing to serve you!

January 27, 2025

Dealership Rating
Employee Rating

Professionally done but the wait much to long. Timing must improve!!! 2 Ho wait for maintenance is unacceptable. More

by jcm4eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Dana Ford Lincoln responded

Thank you for your feedback on your recent visit to Dana Ford. We apologize for the long wait time and appreciate your patience; we'll work on improving our efficiency to better serve you in the future!

January 24, 2025

Dealership Rating
Employee Rating

Great service very helpful and it was a speedy process. The service tech was great. More

by john_tranchina
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Dana Ford Lincoln responded

Hi John, we're glad to hear the service was helpful and speedy, and that the tech took great care of you at Dana Ford. We look forward to serving you again! Have a great ride!

January 23, 2025

Dealership Rating
Employee Rating

Great service and follow up. On time professional interaction. Car came back with no issue and clean. More

by jorojan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Dana Ford Lincoln responded

Hi Jorojan, we're delighted to hear about your positive experience with our team at Dana Ford. Thank you for sharing this feedback and trusting us with your vehicle! Safe travels!

January 22, 2025

Dealership Rating
Employee Rating

The service department is top notch, quick, efficient, and always keeps me informed about my cars repairs More

by tfolkes330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Dana Ford Lincoln responded

We're delighted to hear that our service department at Dana Ford has been meeting your expectations with efficiency and communication. Thank you for sharing this positive feedback!

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