Joseph Budner | Page 2

Reason given for my issue makes no sense at all wasted 2 hours at dealership hours at dealership More

by JOYCEPALMER51 Verified Customer Verified Customer

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I hate to leave negative reviews, but I am doing this for the greater good. I bought a new Honda CRV in July '26 and the sales/financing process was superior. Scott Durso who sold me my car was very kn for the greater good. I bought a new Honda CRV in July '26 and the sales/financing process was superior. Scott Durso who sold me my car was very knowledgeable, professional, and not pushy. He found me the exact car I wanted at the right price. Highly recommend! The service department was an entirely different experience. I have always been one to use dealerships for service and my first experience with Honda Eatontown in August was horrific. The service agent did not answer any of my questions, lost a loose inside car piece that I gave him to be fixed and did nothing to rectify the problem but blame others, and was downright offensive. To add insult to injury, he texted me after my service appointment indicating that I may be receiving an American Honda Survey and asked me to please fill it out and I quote "Please keep in mind EXCELLENT is the only grade to pass me, hopefully you can do this for me." Anyone who has to ask for a review of themselves and tell you how to rate them is not a professional in my opinion. I decided to give the servicing department another chance and met with Tiffany on another day shortly thereafter. She went over and above to answer all of my questions and locate the missing car piece. Tiffany was extremely knowledgeable, professional, and truly concerned with turning the ship around which she did. Thank you Tiffany for all of your help, it was greatly appreciated! My rating for the sales department *****. My rating for the service department before Tiffany *. My rating for the service department after Tiffany *****. More

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They always provide great service and are very thorough in what they do. I am very pleased. in what they do. I am very pleased. More

by Jon Verified Customer Verified Customer

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Great job! I was in and out and the service was excellent and very efficient. I was in and out and the service was excellent and very efficient. More

by Cmoceanblue5 Verified Customer Verified Customer

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I got an oil change and tire rotation. Service was fast, and comfortable waiting room. I was not pressured to add another bogus services. Service was fast, and comfortable waiting room. I was not pressured to add another bogus services. More

by presme32 Verified Customer Verified Customer

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Very clean and organized. Joe was great to work with. Explanations on car was exceptional. Joe was great to work with. Explanations on car was exceptional. More

by GAILSMCD Verified Customer Verified Customer

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They have excellent service department. The staff are always very professional, courteous and friendly..Coffee is great too. The staff are always very professional, courteous and friendly..Coffee is great too. More

by MikeGeno Verified Customer Verified Customer

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Everyone there is great. Always a pleasure dealing with the team. Will definitely come back Always a pleasure dealing with the team. Will definitely come back More

by TOKAPRITCHETT Verified Customer Verified Customer

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It took more than the time allotted just so do an oil change and tire rotation dispute I book online ahead of time. They usually vacuum the car and take it for a courtesy wash which was not done. I ge change and tire rotation dispute I book online ahead of time. They usually vacuum the car and take it for a courtesy wash which was not done. I get much better treatment on my Honda HvV in Florida than I do at your dealership. Also on one of my doors the paint layer is starting to chip off.. Very disappointing. More

by ralphatanzi Verified Customer Verified Customer

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The people are nice. They are knowledgeable and very helpful. The place is clean and they always know where to find me even if I’m outside enjoying the weather They are knowledgeable and very helpful. The place is clean and they always know where to find me even if I’m outside enjoying the weather More

by dtd1302855975 Verified Customer Verified Customer

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