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Jose Zambrana
Jose Zambrana at Five Star Subaru of Grapevine
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Jose Zambrana

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
59 Reviews
4.9

59 Reviews

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59 Reviews of Jose Zambrana

January 30, 2025

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Employee Rating

Jose was very attentive and professional all the way …made it easy and convenient to pay for extra services, very likable fellow. More

by Allen F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Five Star Subaru of Grapevine responded

Thank you, Allen, for endorsing Jose and the Five Star Subaru service center. Jose and our techs are dedicated to helping our customers drive confident. Should you have additional car questions, reach us at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

January 27, 2025

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Employee Rating

Everything was very good from setting up the appointment to the intake to the exit. Just a good experience More

by Jtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2025

Five Star Subaru of Grapevine responded

Jtl, We're so glad you had such a smooth experience at Five Star Subaru! Thank you for taking the time to share your positive feedback. We strive to provide excellent service, and it's wonderful to know we're meeting your expectations. Reach Jose and our service team at 817-438-1700. We are here to help. Best regards, Jakob Ritter, Service Director

January 24, 2025

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Employee Rating

Always satisfied when I need to take my vehicle to Five Star Subaru of Grapevine. Professional and courtesy employees. More

by maril
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

Five Star Subaru of Grapevine responded

Thank you, maril, for being one of our valued Five Star Subaru guests. Jose is a great source of knowledge and is available at 817-438-1700 for questions. Between visits, we welcome the chance to share vehicle knowledge. We are focused on your driving experience. Take care, Jakob Ritter, Service Director

January 22, 2025

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Employee Rating

Jose he the best customer service he does great job I want tell him thank you so much for all your help More

by ebram
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Five Star Subaru of Grapevine responded

Ebram, We appreciate the chance to help with your auto care at Five Star Subaru. Reach Jose or me at 817-438-1700 any time you need vehicle advice. We are here to keep you informed about your car maintenance and repairs. Thank you, Jakob Ritter, Service Director

January 16, 2025

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Employee Rating

Very good dealership. I have been using them for over 5 years and have never had a problem. More

by rdwinter804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Zablosky

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Jan 17, 2025

Five Star Subaru of Grapevine responded

rdwinter804, We appreciate you and your loyal business at Five Star Subaru. Your satisfaction is always the goal. Reach Jon, Jose, or me at 817-438-1700 with questions. We look forward to hearing from you. Thank you, Jakob Ritter, Service Director

December 23, 2024

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Employee Rating

They are better than Sewell! They advertise about their service, but I wouldn’t go anywhere else but 5Star Subaru!! Great people and my service guy was really great! Don’t buy More

by scammer91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Branch

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Dec 24, 2024

Five Star Subaru of Grapevine responded

Scammer91, Thank you for the great review! We're pleased to hear Matthew and Jose provided excellent service. We appreciate your recommendation of Five Star Subaru. Reach our service team again at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

November 13, 2024

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Employee Rating

Customer Service, through and through, is top notch. My Service advisor Jose was professional, competent, and a pleasure to interact with during my vehicle repairs. Repairs were completed on time and More

by charles
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Five Star Subaru of Grapevine responded

Charles, We appreciate the chance to welcome you to the Five Star Subaru service center. Whenever you need vehicle advice, please call Jose at 817-438-1700. It is our pleasure to share our knowledge with our valued customers. Take care, Jakob Ritter, Service Director

November 01, 2024

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Employee Rating

Jose knew what was going on before any tests were done. Was tested for diagnosis & again afterwards to see that everything passed. I could feel the difference when I turned on my car. They didn't take long More

by Sissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2024

Five Star Subaru of Grapevine responded

Thank you, Sissy, for taking the time to rate your Five Star Subaru service experience. Between visits, when you need advice, please reach Jose or me at 817-438-1700. We are always happy to share our knowledge and expertise. Best regards, Jakob Ritter, Service Director

October 31, 2024

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Employee Rating

excellent service and staff - facility is clean and convenient. staff keeps the customer informed in a timely basis More

by Lbmorales1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jayson

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Nov 01, 2024

Five Star Subaru of Grapevine responded

Lbmorales1989, We are so grateful to help with your vehicle maintenance at Five Star Subaru. Jose, Jayson, and I can be reached at 817-438-1700 for additional advice. We are here to help whenever you need it. Thank you, Jakob Ritter, Service Director

October 27, 2024

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Employee Rating

From walking in to this dealership, to driving our new Subaru Ascent, the whole process was smooth. We were greeted with smiles and with courtesy by one of their dedicated sales person- Red. It has been a More

by Detdet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Cheney, Brandon Fraikes, Corbin Beck , Red Jimenez

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Oct 27, 2024

Five Star Subaru of Grapevine responded

Congratulations on your new Ascent, Detdet! We are excited to help you enjoy your new car from Five Star Subaru. Stop by or give us a call at 817-438-1700. Let us know if you would like to revisit the features on your Subaru. Thank you for shopping with us and for sharing your feedback. Best regards, David Cheney, General Sales Manager

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