I always have a good experience, but this last time I
asked a few times not to rotate my tires since I had it done in December and well they rotated my tires and also I drove around a while before I noti
asked a few times not to rotate my tires since I had it done in December and well they rotated my tires and also I drove around a while before I noticed they didn’t reset my oil.
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by jnbrimac
Verified Customer
Verified Customer
Service Price Transparency
Just do not believe they have corrected my problem after
two attempts or tried to show me they have
two attempts or tried to show me they have
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by CC1029
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2025 -
Big Star Cadillac responded
Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com
Excellent service!
Friendly staff, quick turnaround, fair pricing, and great communication. Highly recommend this dealership! When visiting Big Star Cadillac service de
Friendly staff, quick turnaround, fair pricing, and great communication. Highly recommend this dealership! When visiting Big Star Cadillac service department ask for Ainsley Roark, she is the best and will get you in and out.
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by Dustin Hamaker
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2025 -
Big Star Cadillac responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Had a great service experience at Big Star.
My service director Isiah could not have been more professional, punctual and knowledgeable tgroughout the process. Great loaner vehicle too!
My service director Isiah could not have been more professional, punctual and knowledgeable tgroughout the process. Great loaner vehicle too!
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by johnmcburney
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2025 -
Big Star Cadillac responded
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Great service!
Everyone there is kind and respectful. My vehicle was also washed and vacuumed.
Everyone there is kind and respectful. My vehicle was also washed and vacuumed.
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by Marlein
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2025 -
Big Star Cadillac responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
The people and the service at Big Star Cadillac are
awesome! The leasing process was fast and the people were courteous. Months afterwards, I had my car serviced. The waiting room was also very nice; I
awesome! The leasing process was fast and the people were courteous. Months afterwards, I had my car serviced. The waiting room was also very nice; I was able to relax and watch a big screen TV, while I waited. However, the wait was short; I was surprised that my car was finished so soon.
They also washed it! I can say that I’m now hooked on Cadillacs. My car is beautiful, sporty, and rides smoothly; so much so that it seems to almost drive itself. I love it!
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by LINDA_HAMILTON928
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2025 -
Big Star Cadillac responded
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Service department always ensures you are well taken care
of. Appointments are easy either online or over the phone.
of. Appointments are easy either online or over the phone.
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by AWBURN23
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2025 -
Big Star Cadillac responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Had a good experience and still needing a little more
info on my vehicle standards
info on my vehicle standards
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by CLOPEZ195261
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Big Star Cadillac responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Jose took great care of us and was very professional
while doing so. We appreciate his hard work.
while doing so. We appreciate his hard work.
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by CHISMK04
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Big Star Cadillac responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Top notch notch top top top top top top top top top top
top top
top top
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by joshpeterson1
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
Big Star Cadillac responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.