Jose Serrano
Jose Serrano at Napleton's Valley Hyundai
Refer Me

Jose Serrano

Sales Consultant

Napleton's Valley Hyundai

4333 Ogden Ave.
Aurora, IL 60504

Contact Me
4.6
18 Reviews

I have been in the car industry for 13 years. In that time my family has grown and now I have a son and two Boston terriers. My wife and I spend our free time watching marvel movies and gaming our PCs. My son keeps me on my toes and likes to watch old school marvel shows and his favorite is the Hulk. Mainly because he likes to smash things.

Dealership Experience

5 yrs, 11 mos

Industry Experience

14 yrs, 5 mos

Specialties & Trainings

Genesis specialist

Hyundai specialist

4.6

18 Reviews

Write a Review

18 Reviews of Jose Serrano

September 13, 2024

Dealership Rating
Employee Rating

Experience was great. Yosimar was very patient, polite and he was able to explain all we needed to know before buying 😊 More

by Ahmadnaweedazizi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yosimar Navarro

Sep 16, 2024

Napleton's Valley Hyundai responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 04, 2024

Dealership Rating
Employee Rating

Had an amazing experience with the purchase of my GV80. When I scheduled my first oil change on the Genesis issued app…valet service. Even received notifications via email and text confirming. No one sho More

by nickm1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 07, 2024

Napleton's Valley Hyundai responded

Hello, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at ER@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

May 05, 2024

Dealership Rating
Employee Rating

I purchased a ’23 SF Calligraphy in November of last year. The vehicle has performed to my expectations. There are concerns, mainly post-sale communication. The purchase experience. Simple enough, More

by Tonewheel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Stelle

Jun 14, 2024

Napleton's Valley Hyundai responded

Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (630) 851-2500 so we can work towards a resolution.

April 30, 2024

Dealership Rating
Employee Rating

I purchased a beautiful Honda Accord on March 27th. I put a down payment to hold the car and came back the very next day with a check for the balance. There was a miscommunication within the agreement More

by Steeldiva24
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Deb Campbell , Chris Angelilli was very helpful.

October 09, 2023

Dealership Rating
Employee Rating

Too much time waiting for terms if negotiations but nice people to deal with. Dud not appreciate waiting around at times More

by Nkolop
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Cunningham

Oct 10, 2023

Napleton's Valley Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. Please contact our Manager at (630) 851-2500 so that we may ensure your experiences with our dealership are more pleasant moving forward.

October 07, 2023

Dealership Rating
Employee Rating

Mr. Jose serrano-blanco. Helped me find a vehicle that checked all the boxes I had for a new vehicle. I will definitely recommend him to my family and friends. Great all around person that knows his stuff More

by Ange
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 09, 2023

Napleton's Valley Hyundai responded

Hi, we're glad to hear our Staff took such great care of you, Ange! We hope we can continue to be of service to you down the road!

August 23, 2023

Dealership Rating
Employee Rating

Overall solid experience with very friendly, helpful people throughout the process. Strongly recommend my salesperson. More

by JW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 10, 2023

Napleton's Valley Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 22, 2023

Dealership Rating
Employee Rating

Easy process. Had Jose Serrano help me understand the vehicle with great patience. Highly recommend this gentleman. More

by Skup85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 10, 2023

Napleton's Valley Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Valley Hyundai. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 04, 2023

Dealership Rating
Employee Rating

Highly recommend the dealer at Napleton Valley Hyundai in Aurora. Especially, Our Car Sales Professional Jose Serrano- Blanco. The BEST Experience in car buying and will highly recommend this team!!! More

by Melinda Garcia Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Balice, Mike Klein, Bryan Waggoner

Sep 11, 2023

Napleton's Valley Hyundai responded

Hi Melinda, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Valley Hyundai so helpful in the purchase of your vehicle.

June 28, 2023

Dealership Rating
Employee Rating

Thry are under renovation now. I am sure they will come stronger and more customer centric as they are. More

by Sabi
Service Price Transparency
Recommend Dealer
Yes
Sep 11, 2023

Napleton's Valley Hyundai responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1

Dealership Inventory (550 Vehicles)

used 2020 Hyundai Tucson car, priced at $16,500
2020 Hyundai Tucson
used
Dusk Blue exterior
Automatic
Front-wheel Drive
used 2022 Hyundai Santa Fe car, priced at $24,250
2022 Hyundai Santa Fe
used
Stormy Sea exterior
Automatic
All-wheel Drive
new 2023 Hyundai IONIQ 6 car, priced at $37,500
2023 Hyundai IONIQ 6
new
Onyx Black exterior
Automatic
Rear-wheel Drive
used 2019 Nissan Altima car, priced at $15,750
2019 Nissan Altima
used
Gun Metallic exterior
CVT
Front-wheel Drive
used 2023 Jeep Wagoneer L car, priced at $62,500
2023 Jeep Wagoneer L
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2025 Hyundai Tucson Hybrid car, priced at $38,409
2025 Hyundai Tucson Hybrid
new
Ash Black exterior
Automatic
All-wheel Drive