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Jose Serrano
25 Reviews
I have been in the car industry for 13 years. In that time my family has grown and now I have a son and two Boston terriers. My wife and I spend our free time watching marvel movies and gaming our PCs. My son keeps me on my toes and likes to watch old school marvel shows and his favorite is the Hulk. Mainly because he likes to smash things.
Read moreDealership Experience
7 yrs, 8 mos
Industry Experience
16 yrs, 2 mos
Specialties & Trainings
Genesis specialist
Hyundai specialist
25 Reviews
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25 Reviews of Jose Serrano
April 30, 2024
I purchased a beautiful Honda Accord on March 27th. I put a down payment to hold the car and came back the very next day with a check for the balance. There was a miscommunication within the agreement I put a down payment to hold the car and came back the very next day with a check for the balance. There was a miscommunication within the agreement but I excepted my fault in the error. A kind young man offered to fix a couple of scratches that I missed. Never purchase your car at night. Anyway that when my nightmare began. I completely got the run around after that. Everyone I talked to passed me along to someone else. I finally got an appointment to bring my car in to have the scratches removed. I had pictures of all the body scratches. Well they only reluctantly took care of one scratch but I noticed scratches they were not there in the beginning. Yes new scratches and my new car was filthy outside and muddy inside. Needless to say I have been getting the run around since then. I’m transferred around and even hung up on. I’ve left messages and no one has responded or even had the courtesy to call me back. I am furious. This is no way to treat any customer. My experience has been horrible starting with the salesman named Jose. Save yourself the frustration and consider shopping elsewhere. Still waiting for the issues to be resolved. More
by Steeldiva24
Other Employees Tagged: Deb Campbell , Chris Angelilli was very helpful.
October 09, 2023
Too much time waiting for terms if negotiations but nice people to deal with. Dud not appreciate waiting around at times people to deal with. Dud not appreciate waiting around at times More
by Nkolop
Other Employees Tagged: Richard Cunningham
October 07, 2023
Mr. Jose serrano-blanco. Helped me find a vehicle that checked all the boxes I had for a new vehicle. I will definitely recommend him to my family and friends. Great all around person that knows his stuff checked all the boxes I had for a new vehicle. I will definitely recommend him to my family and friends. Great all around person that knows his stuff. More
by Ange
July 04, 2023
Highly recommend the dealer at Napleton Valley Hyundai in Aurora. Especially, Our Car Sales Professional Jose Serrano- Blanco. The BEST Experience in car buying and will highly recommend this team!!! Aurora. Especially, Our Car Sales Professional Jose Serrano- Blanco. The BEST Experience in car buying and will highly recommend this team!!! More
by Melinda Garcia Garcia
Other Employees Tagged: Paul Balice, Mike Klein, Bryan Waggoner
April 22, 2023
I’ve been in and out of vehicles and never finding the right fit. From a bronco to explorer, finally gave something else a try. Jose found me this awesome palisade. Showed me all the awesome features to m right fit. From a bronco to explorer, finally gave something else a try. Jose found me this awesome palisade. Showed me all the awesome features to make my kids and my life easier. Thank you. More
by Marimartinez61595
April 22, 2023
Great experience. I could not find the right car at any dealer. Jose did his magic and found me right car, he ended up finding the right color for me and got it to me I could not find the right car at any dealer. Jose did his magic and found me right car, he ended up finding the right color for me and got it to me next day. Made it simple for me and ended up super happy. If you need a car come see Jose Serrano. More
by bhurley94
