Jose Cruz

Lake Chevrolet responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and want to address your concerns. Regarding the recall, we understand how frustrating it can be to have a recall left incomplete. Unfortunately, there are times when parts may not be immediately available, which can delay the completion of certain recalls. We do our best to communicate these situations and work to resolve them as quickly as possible. We also sincerely apologize for the condition of your steering wheel and the paperwork left in your vehicle. That’s not the level of care we aim to provide, and we will address this with our team to ensure it doesn’t happen again. As for the credit card fee, we understand your frustration. While this fee is collected by the credit card processing company, we do offer alternative payment options, such as cash or debit cards, that do not incur this fee. This practice is becoming more common across many businesses, but we’ll review our communication to ensure it’s clear to our customers in advance. We value your feedback and are committed to improving our service. If there’s anything we can do to address your concerns further, please reach out. We’d love the opportunity to restore your trust in us.

Lake Chevrolet responded

Thank you so much for the wonderful review! We're thrilled to hear that you had such a positive experience at Lake Chevrolet. Our team truly loves helping customers find their dream cars, and we're glad they made a great impression on you. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us. We appreciate your long-term loyalty to Lake Chevrolet's service department, and we understand how frustrating it can be when expectations around communication and support are not met. Our team strives to ensure customers feel valued and heard throughout the process. Your feedback regarding loaner vehicles and communication is essential, and we encourage you to reach out directly to our team so we can address your concerns more effectively. Thank you again for your insights, and we hope to restore your confidence in our services. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback, Mustafa. We understand that receiving your car back with a sensor light on can be concerning. Your experience is important to us, and we aim to maintain high standards at Lake Chevrolet. Please reach out to us directly so we can address your concerns and find a resolution. We appreciate your input and hope to assist you further. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about Lake Chevrolet and our team. It’s great to know that you found our staff friendly and enjoyable to talk to. We look forward to assisting you again in the future! Safe travels until then! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed the clean environment and found our service team to be awesome. It's great to know that your wait time was manageable as well. We appreciate you choosing Lake Chevrolet and hope to see you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you consistently experience friendly and fast service at Lake Chevrolet. Our team takes pride in providing the best care for our customers. We look forward to seeing you again next time! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Lake Chevrolet to be great and that you appreciated the amazing service and clear communication. Your feedback means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your feedback with us. I’m sorry to hear that your recent visit did not meet your expectations, and I want to address your concerns. We understand how frustrating it can be to encounter unexpected price changes, especially after towing your vehicle to our service center. While the diagnostic rate was adjusted to remain competitive with surrounding dealerships and to reflect the time and expertise involved, we recognize the importance of clearly communicating these updates to our customers beforehand. We’ll take your feedback to heart and make it a priority to update our website and other communication channels more promptly in the future so that customers are better informed about any rate changes. Regarding the service delay, we sincerely apologize for any inconvenience caused. Timeliness and transparency are very important to us, and we’ll review our processes to ensure a smoother experience going forward.

Lake Chevrolet responded

Thank you so much for your enthusiastic review! We truly appreciate your positive feedback about Lake Chevrolet. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet