Jorge Alpizar

Neyma Cuello demonstrated a lack of follow-up and failed to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t un to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t until I escalated the issue to Jeep corporate that I received the proper customer service and follow-through, as no one seemed to care prior to that. While we are now past this issue and in a better place, this survey pertains to Neyma, and my responses reflect my experience in 2024.customer service. Based on this experience, I will not be working with her again. More

by wagner.mateo Verified Customer Verified Customer

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Excellent service and communication, keep feels like new again! I would highly recommend to friends and family again! I would highly recommend to friends and family More

by jacce28 Verified Customer Verified Customer

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I appreciated the efforts of Jorge (George) to resolve my issues as well as the way he kept in touch with me throughout the process. issues as well as the way he kept in touch with me throughout the process. More

by d_fadden Verified Customer Verified Customer

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It’s a pleasure having an oil change in this location . They are quick and amazing They are quick and amazing More

by janetibanez0 Verified Customer Verified Customer

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The staff were very professional and knowledgeable, very attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. More

by brario Verified Customer Verified Customer

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STACY AND JORGE DID AN OUTSTANDING JOB GETTING MY CAR REPAIRED FROM HANDLING MY WARRANTY APPROVAL CLAIM TO THE COMPLETION OF MY REPAIR. I HAD TAKEN MY CAR FROM ANOTHER DEALER AND WENT TO HOLLYWOOD CHRYSL REPAIRED FROM HANDLING MY WARRANTY APPROVAL CLAIM TO THE COMPLETION OF MY REPAIR. I HAD TAKEN MY CAR FROM ANOTHER DEALER AND WENT TO HOLLYWOOD CHRYSLER SINCE THE OTHER DEALER WASNOT HANDLE THE PROPER DIAGNOSTIC AND REPAIR. THANKS GREAT JOB GUYS MY CAR IS UP AND RUNNING GOOD More

by osmarijust Verified Customer Verified Customer

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Incredible, they are attentive and very professional , they check the whole car and check the tires they check the whole car and check the tires More

by Hanier Marin Verified Customer Verified Customer

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Chris and Jorge did a great job for free, and provided updates in real time through text and phone calls. They identified the problem immediately. updates in real time through text and phone calls. They identified the problem immediately. More

by sokol1 Verified Customer Verified Customer

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Terrible customer service and useless diagnostic. Had issues with auxiliary battery and was told there was nothing wrong with the vehicle. I diagnosed this myself after the fact. Was promised a 3 Had issues with auxiliary battery and was told there was nothing wrong with the vehicle. I diagnosed this myself after the fact. Was promised a 3 day diagnostic that took 5. Had to call numerous times for updates. They lost my keys when I went to pick up the car. Terrible experience!!! More

by Djsage305 Verified Customer Verified Customer

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Stacey Ann was great! Hollywood Jeep saved me $400 vs. other Jeep dealerships and they were great to work with, Hollywood Jeep saved me $400 vs. other Jeep dealerships and they were great to work with, More

by marc_h_shaw Verified Customer Verified Customer

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