Jordan Cayot

Excellent customer service! And trustworthy! Highly recommend for service and sales. I live nearly and hour away and they are worth the travel. And trustworthy! Highly recommend for service and sales. I live nearly and hour away and they are worth the travel. More

by lisadsayre@aol.com Verified Customer Verified Customer

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Service receptionist was on her cell phone talking to her mom while I stood there for a good 2 min before she greeted me. Then she could not get logged into the system to check me that added another 5 min or mom while I stood there for a good 2 min before she greeted me. Then she could not get logged into the system to check me that added another 5 min or so. After they had to scan the truck twice because they couldn’t figure out the system all in all almost 10 min to check in for a bed cover to be installed. Appointment was at 0830 bed cover is a 30 min install if that. Finally around 10 AM they said the truck was done. I walked out and the cover looked different from what I had ordered. Didn’t have time to figure it out as we were headed out for vacation. A few days later I get a call telling me they installed the wrong cover telling me we can get you in tomorrow at 0800 which is funny b/c originally the appointment was scheduled almost a week out because they were busy. Took a full day off work instead of a half day for the install now they are telling me I need to take another day off to switch out the cover or pay the $600 dollar difference for the service departments mess up. More than happy to have a deal worked out but I know for a fact your dealer cost is less than customer cost plus you would sell my cover to someone else. All the dealership is trying to do is make me pay for the mixup in which the dealership had to buy the other truck a new cover. Thst is not I expect business to be done. More

by MATTBAILEY43 Verified Customer Verified Customer

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Everyone was very helpful and experienced. I have to give a big shout out to Jordan for his great communication skills. He let me know what the issue was and how it was going to be fixed. I have to give a big shout out to Jordan for his great communication skills. He let me know what the issue was and how it was going to be fixed. More

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The staff is always friendly. The service is always great. If there is ever any problems they are happy to help make it right!! The service is always great. If there is ever any problems they are happy to help make it right!! More

by cbeam1972 Verified Customer Verified Customer

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The service was great. I was welcome with a smile and Jordan Cayot informed about what extra service was needed on my SUV. Job well done. I was welcome with a smile and Jordan Cayot informed about what extra service was needed on my SUV. Job well done. More

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Outstanding customer service. Technicians are top notch. Everything was completed in a timely manner. Would recommend this service department to anyone. Technicians are top notch. Everything was completed in a timely manner. Would recommend this service department to anyone. More

by hnmutt22 Verified Customer Verified Customer

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Friendly people and overall a great experience. Great employees to have working for you. Continue the great service. Great employees to have working for you. Continue the great service. More

by ytcline Verified Customer Verified Customer

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Jordan was a professional he got the parts I needed that fit within my budget, he always greets me with a smiling face and even remembers our small talk conversations this is why I will continue to bring my fit within my budget, he always greets me with a smiling face and even remembers our small talk conversations this is why I will continue to bring my vehicle to svg for all my needs! More

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SVG Urbana was able to get my vehicle in as soon as I called and completed my repairs in a timely manner. called and completed my repairs in a timely manner. More

by paul.chajkowski Verified Customer Verified Customer

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I really like this place for servicing my car. They always go above and beyond to do what needs to be done. Jordan is especially helpful and pleasant. They always go above and beyond to do what needs to be done. Jordan is especially helpful and pleasant. More

by sheila_loveless Verified Customer Verified Customer

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