Jerry Capers

Great service, engaging team of people and very helpful in all departments. Looking forward to working with SVG Urbana again very soon! in all departments. Looking forward to working with SVG Urbana again very soon! More

by kayleeshaw06 Verified Customer Verified Customer

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Fast, efficient, and friendly. Took car my in for oil change with no appointment and they made time for me. Took car my in for oil change with no appointment and they made time for me. More

by AAVILAJR216 Verified Customer Verified Customer

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Haley was very professional. Adam and she took time to get me every disount I could get. They explained everything in great detail, and I was given undivided attention. The warra Adam and she took time to get me every disount I could get. They explained everything in great detail, and I was given undivided attention. The warranty was explained completely. More

by SKOWSTON Verified Customer Verified Customer

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Excellent customer service! And trustworthy! Highly recommend for service and sales. I live nearly and hour away and they are worth the travel. And trustworthy! Highly recommend for service and sales. I live nearly and hour away and they are worth the travel. More

by lisadsayre@aol.com Verified Customer Verified Customer

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Service receptionist was on her cell phone talking to her mom while I stood there for a good 2 min before she greeted me. Then she could not get logged into the system to check me that added another 5 min or mom while I stood there for a good 2 min before she greeted me. Then she could not get logged into the system to check me that added another 5 min or so. After they had to scan the truck twice because they couldn’t figure out the system all in all almost 10 min to check in for a bed cover to be installed. Appointment was at 0830 bed cover is a 30 min install if that. Finally around 10 AM they said the truck was done. I walked out and the cover looked different from what I had ordered. Didn’t have time to figure it out as we were headed out for vacation. A few days later I get a call telling me they installed the wrong cover telling me we can get you in tomorrow at 0800 which is funny b/c originally the appointment was scheduled almost a week out because they were busy. Took a full day off work instead of a half day for the install now they are telling me I need to take another day off to switch out the cover or pay the $600 dollar difference for the service departments mess up. More than happy to have a deal worked out but I know for a fact your dealer cost is less than customer cost plus you would sell my cover to someone else. All the dealership is trying to do is make me pay for the mixup in which the dealership had to buy the other truck a new cover. Thst is not I expect business to be done. More

by MATTBAILEY43 Verified Customer Verified Customer

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The staff is always friendly. The service is always great. If there is ever any problems they are happy to help make it right!! The service is always great. If there is ever any problems they are happy to help make it right!! More

by cbeam1972 Verified Customer Verified Customer

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Outstanding customer service. Technicians are top notch. Everything was completed in a timely manner. Would recommend this service department to anyone. Technicians are top notch. Everything was completed in a timely manner. Would recommend this service department to anyone. More

by hnmutt22 Verified Customer Verified Customer

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Both Sean and Trina dis a great job. Jerry is doing an outstanding job mentoring these folks Jerry is doing an outstanding job mentoring these folks More

by thowell8 Verified Customer Verified Customer

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Friendly people and overall a great experience. Great employees to have working for you. Continue the great service. Great employees to have working for you. Continue the great service. More

by ytcline Verified Customer Verified Customer

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SVG Urbana was able to get my vehicle in as soon as I called and completed my repairs in a timely manner. called and completed my repairs in a timely manner. More

by paul.chajkowski Verified Customer Verified Customer

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