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Dealership Experience
8 yrs, 9 mos
Industry Experience
29 yrs, 8 mos
10 Reviews
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10 Reviews of Jerry Capers
September 17, 2026
Excellent customer service! And trustworthy! Highly recommend for service and sales. I live nearly and hour away and they are worth the travel. And trustworthy! Highly recommend for service and sales. I live nearly and hour away and they are worth the travel. More
by lisadsayre@aol.com
Verified CustomerOther Employees Tagged: Trina Brown, Jordan Cayot, Sheri Hicks
September 15, 2026
Service receptionist was on her cell phone talking to her mom while I stood there for a good 2 min before she greeted me. Then she could not get logged into the system to check me that added another 5 min or mom while I stood there for a good 2 min before she greeted me. Then she could not get logged into the system to check me that added another 5 min or so. After they had to scan the truck twice because they couldn’t figure out the system all in all almost 10 min to check in for a bed cover to be installed. Appointment was at 0830 bed cover is a 30 min install if that. Finally around 10 AM they said the truck was done. I walked out and the cover looked different from what I had ordered. Didn’t have time to figure it out as we were headed out for vacation. A few days later I get a call telling me they installed the wrong cover telling me we can get you in tomorrow at 0800 which is funny b/c originally the appointment was scheduled almost a week out because they were busy. Took a full day off work instead of a half day for the install now they are telling me I need to take another day off to switch out the cover or pay the $600 dollar difference for the service departments mess up. More than happy to have a deal worked out but I know for a fact your dealer cost is less than customer cost plus you would sell my cover to someone else. All the dealership is trying to do is make me pay for the mixup in which the dealership had to buy the other truck a new cover. Thst is not I expect business to be done. More
by MATTBAILEY43
Other Employees Tagged: Ellen Rhoades, Trina Brown, Jordan Cayot, Sheri Hicks
July 13, 2026
The staff is always friendly. The service is always great. If there is ever any problems they are happy to help make it right!! The service is always great. If there is ever any problems they are happy to help make it right!! More
by cbeam1972
Other Employees Tagged: Trina Brown, Jordan Cayot , Sean Lyon
July 07, 2026
Outstanding customer service. Technicians are top notch. Everything was completed in a timely manner. Would recommend this service department to anyone. Technicians are top notch. Everything was completed in a timely manner. Would recommend this service department to anyone. More
by hnmutt22
Other Employees Tagged: Trina Brown, Jordan Cayot , Sean Lyon
June 26, 2026
Both Sean and Trina dis a great job. Jerry is doing an outstanding job mentoring these folks Jerry is doing an outstanding job mentoring these folks More
by thowell8
Other Employees Tagged: Trina Brown , Sean Lyon
June 26, 2026
Friendly people and overall a great experience. Great employees to have working for you. Continue the great service. Great employees to have working for you. Continue the great service. More
by ytcline
Other Employees Tagged: Trina Brown, Jordan Cayot
June 22, 2026
SVG Urbana was able to get my vehicle in as soon as I called and completed my repairs in a timely manner. called and completed my repairs in a timely manner. More
by paul.chajkowski
Other Employees Tagged: Trina Brown, Jordan Cayot
April 23, 2026
Excellent customer service, very friendly & caring. Service department employees were knowledgeable, prompt, and thorough. Service area was clean and well kept. Service department employees were knowledgeable, prompt, and thorough. Service area was clean and well kept. More
by jmann252000
Other Employees Tagged: Trina Brown
April 23, 2026
All ways take care of my car! Above and beyond this time! Thank you Urbana Above and beyond this time! Thank you Urbana More
by lori.meade
Other Employees Tagged: Trina Brown, Jordan Cayot
April 21, 2026
I am always treated professionally. I am kept well informed of any of my car needs and or upcoming recommendations. Plus, the waiting area is clean and comfortable. SVG is my "go to I am kept well informed of any of my car needs and or upcoming recommendations. Plus, the waiting area is clean and comfortable. SVG is my "go to place" for auto service for both of my vehicles. More
by Twohio2
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