Jonathan Lanphouthacoul

Subaru of Grapevine is really the best. Friendly service and kind people make the experience wonderful. Friendly service and kind people make the experience wonderful. More

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Fast and easy. Provided loan car without a hassle. Fixes problem within hours. Very happy. Provided loan car without a hassle. Fixes problem within hours. Very happy. More

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Great Dealership all the way around. I have praised the sales department when we made our purchase in October’22. This review is for the service department. I was in for a warranty issue I have praised the sales department when we made our purchase in October’22. This review is for the service department. I was in for a warranty issue on my ‘23 Outback. Upon arrival I was greeted immediately upon pulling into the service drive. My service writer Michael O. is so efficient in orchestrating the process of getting checked in and within minutes the car went into the shop and Johnathan L had my complimentary loan car ready for me. The drop off process was so smooth that I didn’t even have time to enjoy a beverage/snack from the well stocked customer lounge. I drove the complimentary loan car home and within 4 hours I received a call from Michael O. that my vehicle was ready. Michael explained exactly what was found and the steps taken to correct the issue. I jumped in the loan car and drove the 9 miles from home to pickup my vehicle.. The smoothness of the entire service/warranty was amazing. If I knew how efficient the appointment was going to be , I could have easily stayed at the dealership. Thank y’all for your dedication to customer service and the efficiency you provide.. More

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The Service department is the best I have ever seen and I have seen quite a lot, from Ford, Chevrolet , Honda, Nissan and Mercury keep up the excellent work have seen quite a lot, from Ford, Chevrolet , Honda, Nissan and Mercury keep up the excellent work More

by FRISCO1004 Verified Customer Verified Customer

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Matt Branch was my Service Advisor - Very Professional and thats all I have to say and thats all I have to say More

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David, Steve, and Tony and rest of the Subaru Grapevine team were fantastic. David did an excellent job of keeping me current on the status of my car’s order as well as doing a great job on the purchase p team were fantastic. David did an excellent job of keeping me current on the status of my car’s order as well as doing a great job on the purchase process. More

by CAMOGHOST-2010 Verified Customer Verified Customer

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Prakash Ebbaru was my sales person and ensured a smooth transaction to get exactly what I wanted. Doug Laymon worked in the background and helped carry the purchase through seamlessly. Brandon Fraikes re transaction to get exactly what I wanted. Doug Laymon worked in the background and helped carry the purchase through seamlessly. Brandon Fraikes remembered me from past purchases and picked up right where we left off and had all my needs already ready. It was quick and painless. It's the reason I have purchased 3 vehicles from 5 star!! More

by DP Verified Customer Verified Customer

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Jose Zambrana was absolutely wonderful. He went above and beyond and made sure I had a loaner car as well as being very helpful. He went above and beyond and made sure I had a loaner car as well as being very helpful. More

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