Great experience super friendly staff.
. and got the work done quick and good . I would recommend it
. and got the work done quick and good . I would recommend it
More
by KENN809
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2025 -
Toyota of Scranton responded
KENN809,
Thank you for the great feedback! We're glad to hear you had a positive experience with our friendly team and that the work was done quickly and well. We truly appreciate your recommendation! If there's anything we could have done to make it a 5-star visit, we’d love to hear your thoughts — your feedback helps us grow.
Best,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Everyone is Courteous, professional, friendly,
trustworthy. Their wait time is pretty accurate and they have a snack bar and Internet to use while you wait.
trustworthy. Their wait time is pretty accurate and they have a snack bar and Internet to use while you wait.
More
by AGANYWHERE
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2025 -
Toyota of Scranton responded
AGANYWHERE,
Thank you for the great feedback! We're so glad to hear that our team’s courtesy, professionalism, and trustworthiness stood out during your visit. It’s also great to know you enjoyed the amenities while you waited — we aim to make every part of your experience as comfortable as possible. We appreciate your continued support!
Best regards,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Great
Trust
Kind
Good service
Clean
Fair
Fairly
price
Good advisor
No worries
Giving The car to them
price
Good advisor
No worries
Giving The car to them
More
by MAGNETIMAN
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2025 -
Toyota of Scranton responded
MAGNETIMAN,
Thank you for your kind words and for sharing your experience! We're thrilled to hear that you found our service to be great, fair, and trustworthy. Providing a clean and welcoming environment, along with knowledgeable advisors, is important to us, and we’re glad it made a positive impact on you. We appreciate your trust in us with your vehicle and look forward to serving you again in the future!
Warm regards,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
John Great guy
Good Job
Will go back to him any
time
Great service advisor
time
Great service advisor
More
by MAGNETIMAN
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2025 -
Toyota of Scranton responded
MAGNETIMAN,
Thank you for your kind words! We’re thrilled to hear that John provided you with great service. We’ll be sure to share your feedback with him. We appreciate your support and look forward to assisting you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
This is the best dealership I’ve ever worked with for all
the cars I have ever owned.
the cars I have ever owned.
More
by N2KUO
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2025 -
Toyota of Scranton responded
N2KUO,
Wow! That means the world to us. Thank you for your kind words and for trusting us with your vehicles over the years. We appreciate you and look forward to continuing to provide you with the best experience possible!
Warm Regards,
The Toyota of Scranton Team
Jon was incredible to work with!
I would highly recommend him and Toyota of Scranton to anyone!
I would highly recommend him and Toyota of Scranton to anyone!
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by CADIEJN99
Verified Customer
Verified Customer
Service Price Transparency
Mar 14, 2025 -
Toyota of Scranton responded
CAKIEJN99,
Thank you for your kind words! We're thrilled to hear that Jon provided you with an incredible experience. Your recommendation means the world to us, and we truly appreciate your support. If there's anything else we can do for you, don't hesitate to reach out. Enjoy your vehicle!
Warm regards,
The Service Team
Toyota of Scranton
Great place to do Business Professional Staff and
Excellent Customer Service would love to Go Back Again
Excellent Customer Service would love to Go Back Again
More
by FUEL309
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2025 -
Toyota of Scranton responded
FUEL309,
Thank you for your wonderful feedback! We're glad you had a great experience with our professional team and excellent customer service. We truly appreciate your support and look forward to serving you again!
Warm regards,
The Service Team
Toyota of Scranton
I'm amazed at the cleanliness of the facility and the
friendliness of the staff! Excellent service!
friendliness of the staff! Excellent service!
More
by GLASY
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2025 -
Toyota of Scranton responded
Thank you for your kind words, Glasy! We're thrilled to hear you were impressed with our clean facility and friendly team. Providing excellent service is our top priority, and we're glad we could deliver that for you. We appreciate your support and look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
What a total disappointment!
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a s
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a set of tires, so while I was there, figured that I would get my tires done also, so I called and spoke with a nice young lady, she told me that she would inform my Service advisor and that he would call me back with tire prices and add that to the schedule! its been more then a week and NO CALL BACK, NOTHING! This isnt the first time, I was in service for an oil change and throw the App, I asked my service advisor to please contact me regarding my service appointment and again ZERO no contact! I don't know if this is the service advisor or the company, either way it shows a lack of Customer Service!
More
by Rliciaga33
Service Price Transparency
Feb 06, 2025 -
Toyota of Scranton responded
Richard,
Our apologies for the poor follow up. Our Service Advisor, Jason, did leave a message on your voicemail. I understand you did speak to Jason and your truck is currently at our dealership.
I was wondering if you would be so kind to update this review. We would all appreciate it.
Thank you,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
I am always pleased with the service I receive from
Jonathan Higgins and the service department.
Jonathan Higgins and the service department.
More
by BIFFY7
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Toyota of Scranton responded
BIFFY7,
Thank you for your kind words and for being a valued guest, Biffy7! We're thrilled to hear that Jonathan Higgins and our service team continue to provide you with excellent service. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
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3 yrs, 11 mos
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