Jon Higgins

Toyota of Scranton responded

KAYSUSANW, Thank you for your kind feedback! We’re so glad to hear that every interaction has been quick, efficient, and friendly. Knowing you feel safe and well taken care of is exactly what we strive for. We’re always here for you and appreciate your trust in us! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

SREUTHER80, Thank you so much for your kind words! We’re thrilled to hear that Jon Higgins consistently provides you with fantastic service. We’re lucky to have him on our team, and your continued trust in Toyota of Scranton means the world to us. If there’s ever anything else we can do to make your visits even better, please don’t hesitate to let us know. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Safetyg, Thank you for sharing your experience! We're so glad Joe was able to assist you quickly and provide the temporary repair you needed. We pride ourselves on doing the right thing for our guests and making sure they feel taken care of. Your kind words mean a lot to us, and we’re always here if you need anything in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

SREUTHER80, Thank you so much for your kind words! We’re thrilled to hear that Jon Higgins and our service team made such a positive impression. At Toyota of Scranton, we pride ourselves on providing helpful, caring service, and it’s wonderful to know that Jon delivered on that promise. If there’s ever anything more we can do to assist, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

nybaker, Thank you for your kind words! We're thrilled to hear that your service appointment went smoothly and that Jon Higgins provided helpful and professional service. Your satisfaction means the world to us, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

eclipseguy900, Thank you for sharing your experience! We’re thrilled to hear that Emily provided such helpful and thorough service. Ensuring your confidence in your vehicle is our top priority, and we're glad Emily went the extra mile to address your questions and have the vehicle checked by our service team. We look forward to assisting you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

ZODIACGRL, Thank you so much for sharing your experience! We're thrilled to hear that your journey with Toyota of Scranton has been positive from leasing to purchasing. It's great to know our team, especially your sales rep, continues to support you even after a couple of years. We truly value our customers and strive to make every visit a pleasant one. Thanks for choosing us, and we look forward to serving you for many more years! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

steve93, Thank you for sharing your experience with us. I apologize that we didn't diagnose the head gasket issue correctly on the first visit. We understand how frustrating it must be to go through additional costs and still not have a resolution initially. I’ll make sure our team reviews this situation to prevent it from happening again. If there’s anything we can do to earn back your trust, please feel free to reach out directly to our customer experience team at 570.702.8776. We would appreciate the opportunity to make it right for you. Regards, The Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

CATHYJHILL57, Thank you for your kind words and for being a loyal customer for the past 4 years! We're glad to hear that you've consistently received great service and found our techs to be friendly. We truly appreciate your continued trust in us and look forward to serving you for many more years to come! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

IGGYPOP78, We're sorry to hear about your experience and understand your frustration. Our technician did consult Toyota for assistance with your vehicle, and the recommendations provided by Toyota were included on your invoice. We apologize if there was any confusion or inconvenience caused, and we'd be happy to discuss this further to ensure you're fully informed about the next steps. Please feel free to reach out to us directly, and we’ll do our best to make things right. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton