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Jon Higgins
Jon Higgins at Toyota of Scranton

Jon Higgins

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
50 Reviews

Dealership Experience

4 yrs

Industry Experience

7 yrs, 9 mos

Languages Spoken

English English

4.8

50 Reviews

Write a Review

50 Reviews of Jon Higgins

May 11, 2025

Dealership Rating
Employee Rating

Fast service , easy to make an appointment. They are always friendly, take great care of my Rav4. More

by lennydel5291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas

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May 13, 2025

Toyota of Scranton responded

lennydel5291, Thank you for the great feedback! We're glad to hear that scheduling was easy and that our team continues to provide fast, friendly service. We truly appreciate your trust in us to take care of your RAV4! Take care, The Service Team Toyota of Scranton

April 19, 2025

Dealership Rating
Employee Rating

everything went well with my Rav-4 2021 car service. All my questions were answered and enjoyed my lunch with the compliments of Jon/Kacie. More

by JANDPMCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Kuchinskas

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Apr 21, 2025

Toyota of Scranton responded

JANDPMCS, Thank you for the great review! We're glad everything went smoothly with your RAV4 service and that all your questions were answered. It’s wonderful to hear you enjoyed lunch—Jon and Kacie will be happy to know their gesture was appreciated! We look forward to seeing you again next time. Warm regards, The Toyota of Scranton Service Team

March 28, 2025

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Employee Rating

Great experience super friendly staff. . and got the work done quick and good . I would recommend it More

by KENN809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Toyota of Scranton responded

KENN809, Thank you for the great feedback! We're glad to hear you had a positive experience with our friendly team and that the work was done quickly and well. We truly appreciate your recommendation! If there's anything we could have done to make it a 5-star visit, we’d love to hear your thoughts — your feedback helps us grow. Best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 21, 2025

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Employee Rating

Everyone is Courteous, professional, friendly, trustworthy. Their wait time is pretty accurate and they have a snack bar and Internet to use while you wait. More

by AGANYWHERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Toyota of Scranton responded

AGANYWHERE, Thank you for the great feedback! We're so glad to hear that our team’s courtesy, professionalism, and trustworthiness stood out during your visit. It’s also great to know you enjoyed the amenities while you waited — we aim to make every part of your experience as comfortable as possible. We appreciate your continued support! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 19, 2025

Dealership Rating
Employee Rating

Great Trust Kind Good service Clean Fair Fairly price Good advisor No worries Giving The car to them More

by MAGNETIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2025

Toyota of Scranton responded

MAGNETIMAN, Thank you for your kind words and for sharing your experience! We're thrilled to hear that you found our service to be great, fair, and trustworthy. Providing a clean and welcoming environment, along with knowledgeable advisors, is important to us, and we’re glad it made a positive impact on you. We appreciate your trust in us with your vehicle and look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 16, 2025

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Employee Rating

John Great guy Good Job Will go back to him any time Great service advisor More

by MAGNETIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones

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Mar 16, 2025

Toyota of Scranton responded

MAGNETIMAN, Thank you for your kind words! We’re thrilled to hear that John provided you with great service. We’ll be sure to share your feedback with him. We appreciate your support and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

March 15, 2025

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Employee Rating

This is the best dealership I’ve ever worked with for all the cars I have ever owned. More

by N2KUO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2025

Toyota of Scranton responded

N2KUO, Wow! That means the world to us. Thank you for your kind words and for trusting us with your vehicles over the years. We appreciate you and look forward to continuing to provide you with the best experience possible! Warm Regards, The Toyota of Scranton Team

March 13, 2025

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Employee Rating

Jon was incredible to work with! I would highly recommend him and Toyota of Scranton to anyone! More

by CADIEJN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones, Ashley Ochwat

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Mar 14, 2025

Toyota of Scranton responded

CAKIEJN99, Thank you for your kind words! We're thrilled to hear that Jon provided you with an incredible experience. Your recommendation means the world to us, and we truly appreciate your support. If there's anything else we can do for you, don't hesitate to reach out. Enjoy your vehicle! Warm regards, The Service Team Toyota of Scranton

February 10, 2025

Dealership Rating
Employee Rating

Great place to do Business Professional Staff and Excellent Customer Service would love to Go Back Again More

by FUEL309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones, Alan Aimer, David Grieco, james Brown, Matthew Hedden, John Boyer

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Feb 11, 2025

Toyota of Scranton responded

FUEL309, Thank you for your wonderful feedback! We're glad you had a great experience with our professional team and excellent customer service. We truly appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

February 09, 2025

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Employee Rating

I'm amazed at the cleanliness of the facility and the friendliness of the staff! Excellent service! More

by GLASY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Boyer

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Feb 09, 2025

Toyota of Scranton responded

Thank you for your kind words, Glasy! We're thrilled to hear you were impressed with our clean facility and friendly team. Providing excellent service is our top priority, and we're glad we could deliver that for you. We appreciate your support and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

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