Jolie Godbout

My husband and I had an amazing experience buying from Adrien & Brookdale Luther VW! We knew exactly what we wanted and they delivered. We drove from out of state to purchase our vehicle and they were abl Adrien & Brookdale Luther VW! We knew exactly what we wanted and they delivered. We drove from out of state to purchase our vehicle and they were able to get us in and out of the dealership in 3 hours, which btw is record timing for us. Adrien seriously went above and beyond for us. He was so kind, personable, and honest. Most importantly, he never made us feel like a burden. It felt a bit longer because we were driving all day, but even between the crying babies and overstimulation I was feeling, he was so patient. He called us later that night and offered to come show us more things about the van. And that to us was so amazing, I couldn’t say no. He’s answered every call even 3 weeks after buying the van!! This was the best buying experience for my husband and I thus far. I hope other people have a similar experience as my family and I. #fivestars ⭐️⭐️⭐️⭐️⭐️! More

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We had an excellent experience, everyone was welcoming and helpful with any questions we had. Stephanie was our dealer and she was very patient with me and helped me with decisions. She is amazing at her and helpful with any questions we had. Stephanie was our dealer and she was very patient with me and helped me with decisions. She is amazing at her job! I would recommend this dealership to my family and friends! More

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my sales lady was very helpful and answered all my questions. Was knowledgeable and helped me learn about some of the new stuff I was not use to. questions. Was knowledgeable and helped me learn about some of the new stuff I was not use to. More

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It was really nice the experience and the time was very prompt not waiting long toget your car to back prompt not waiting long toget your car to back More

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Friendly and experienced customer salespersons like Elijah, he was able to convince me with relevant information about the car, he is a fast, patient, knowledgeable and understanding guy. I appreciate Elijah, he was able to convince me with relevant information about the car, he is a fast, patient, knowledgeable and understanding guy. I appreciate the help he gave to me, he is highly recommendable More

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from the time we walked in we were well taken care of we worked with Jolie and she was great very energetic and knowledgeable was a fast and easy process worked with Jolie and she was great very energetic and knowledgeable was a fast and easy process More

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You truly can not get a better team. Everyone is very nice and caring. I would trust them with my whole families vehicles. ⭐️⭐️⭐️⭐️⭐️! Everyone is very nice and caring. I would trust them with my whole families vehicles. ⭐️⭐️⭐️⭐️⭐️! More

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I was treated so well when I had an issue with my Passat just a couple days after I bought a car. They brought me to work after dropping my vehicle off and brought a rental car to my work for me before I go just a couple days after I bought a car. They brought me to work after dropping my vehicle off and brought a rental car to my work for me before I got off. They were able to get me in within one week. Fixed it and I got to drive it away again. Truly awesome experience. More

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Very good experience. We appreciated the time and energy they put forth throughout the entire experience and transaction. We appreciated the time and energy they put forth throughout the entire experience and transaction. More

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I left the dealership with a bad taste in my mouth. I drove over three hours to purchase a vehicle, and was fully transparent with the salesperson I was assigned to, over the phone. I told her everythi I drove over three hours to purchase a vehicle, and was fully transparent with the salesperson I was assigned to, over the phone. I told her everything about my vehicle, and asked for her to please do the same. We worked out a price over the phone, and I was fine with that. I asked her to please tell me of any scratches, dents, dings, etc. so that I would not be surprised when I got there. When I got there she took me to look at the car. It was wedged in between two other vehicles in the dark, so I could barely see it. I asked her to pull it out, and I immediately noticed two very large scratches, one on each rear quarter panel, one over 12" long. There is no way that she did not see this when I asked her to look over the vehicle. Secondly, she told me to get the price offered, I had to finance or it would be $2k higher. She said that she could match a rate(with proof) I could get from my local lender, but I had to finance through them. I provided her with a rate sheet from a local lender I work with that showed the vehicle qualified for 5.99% for a 60 month term. While I was waiting to get into the finance department, Jolie seemed very nervous, and I knew instantly that they were not going to honor their word. Sure enough, she took me back to the finance department and the "best rate I qualified for" was almost 8%. I called xx. I was in a 50% equity position with excellent credit. The finance manager turned the screen around to show me the where she submitted the deal and what I “qualified” for. After complaining she eventually got it down to a lovely 7.44%- nearly 1.5% higher than what I had shared with them. I said I'd like to pay cash, and the sales manager then promptly stated the price would be $2k higher. I strongly believe she picked and chose who she was going to send the loan to based off of her flat rate commission she was going to receive from the lender. I wasn't born yesterday, and I told Jolie from the beginning that all I wanted was transparency. She wasn't transparent on the condition of the vehicle, and she wasn't transparent on the terms. I will never recommend the Luther Group to anyone, as I had an overall poor experience. As a matter of fact, this is an experience that goes hand in hand with the unfortunate stigma the car business is plagued with. More

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